Orange 'Free' Broadband

Eva49

Think they have meticulously cleaned up their websites!

I too have been trawling, (T&C's) nothing pre October 2006!

Vdubster

Got a text from a mate of mine last night asking if i'd sorted my broadband yet.

As a mate of his who "recently" renewed his Orange contract and specifically asked the question "Will i keep my free broadband" to which he was told Yes. He then got the email/letter/text about it being removed and he called them to question it and i'm told by my mate that they have honored the free broadband for him!!!????.

I'm writing my letter to Orange trw, as I've written to OFCOM and got a ref number, problem is i don't want the free broadband now as I've placed an order for fibre, i want out and away from Orange, lol. Has anyone got a letter template to send to Orange?

J

diamonds

LOL - "2.Connection to Broadband is subject to you having a BT landline and your exchange being able to support it"

29/11/06

"Terms & Conditions

Offers and promotions
free broadband for new and existing Orange mobile customers

1. The Free Broadband offer ("The Offer") is available to new and existing Orange Pay Monthly customers from 1st June 2006 subject to the additional terms set out below excluding business customers ("The Eligible Customers")
2. Connection is subject to status and an 18 month minimum term contract for new customers, or as otherwise set out in the additional terms below for existing customers. Connection to Broadband is subject to you having a BT landline and your exchange being able to support it.
3. There is no 14 day money back available with this Offer.
4. There is only one Offer per Orange Mobile Phone Account.
5. The Livebox will be despatched under separate cover.
6. If you are a Eligible Customer you must be on at least a monthly £30 tariff (an "Eligible Tariff") to qualify for the Free Broadband offer.
7. If you are on an Eligible Tariff the Offer will be applied to your account for the period you remain on an Eligible Tariff.
8. The Offer is that you will receive the Orange Broadband Plus package normally £17.99 per month for free subject to a 2GB usage allowance and includes free Livebox on loan, Wireless & Talk which allows you inclusive evening and weekend calls to UK landlines (01 and 02 numbers). Calls at all other times and to UK mobiles and selected international destinations are charged at our published rates http://downloads.orange.co.uk/talk/talkpricelist.pdf
9. The Offer is available to Orange Pay Monthly customers on or connecting to an Eligible Tariff on the following basis with the following minimum term contracts
   • If you're a new customer connecting to an Eligible Tariff you agree to be subject to an 18 month contract;
   • If you're an existing customer on or migrating to an Eligible Tariff:
     • In month 10 or more of a 12 month contract, or
     • In month 16 or more of an 18 month contract, or
     • In month 22 or more of a 24 month contract
     (each the "Eligible Period") not requiring a handset upgrade and not migrating to an animal package, you agree to be subject to a 12 month contract.
     If you're an existing customer in the Eligible Period requiring a handset upgrade but not migrating to an animal package, you agree to be subject to an 18 month contract.
     If you're an existing customer in the Eligible Period requiring a handset upgrade and migrating to an animal package, you agree to be subject to a 24 month contract.
   • If you're an existing customer not in the Eligible Period, you agree to restart your current contract (e.g if currently on a 12 month contract, you will be subject to a further 12 month contract) but will not be eligible for a handset upgrade or migration to an animal package.
   • The above customers are Eligible Customers
10. The Offer is not available in conjunction with any other Orange promotions discounts or offers unless specified. It is not available with Handset Buyback or Member get Member promotions.
11. If your account is terminated for any reason you will no longer qualify for the Free Broadband offer. Broadband will then be charged at the Standard User rate per month for either Broadband Plus or Max (see www.orange.co.uk/time/broadbandaccess for details).
12. Orange network services are subject to the Standard Terms and Conditions for the supply of Orange Network Services a copy of which can be found at the back of your Orange phone User Guide.
13. Orange Broadband and Wireless and Talk are subject to terms and conditions, a copy of which can be found at www.orange.co.uk/time/broadbandaccess.
14. Customers taking the Offer will be connected to the Broadband Plus equivalent to £17.99 per month. You may add to or upgrade the Offer for an additional monthly charge to either Talk Any Time Plan which includes free calls to Orange mobiles or the Broadband Max package (including the Talk Any Time Plan and unlimited downloading subject to Fair Use Policy see www.orange.co.uk/time/broadbandaccess for tariffs. Any charges for the additional Broadband service will be billed separately.
15. Speeds in excess of 2Meg are only available in certain areas. If your home phone line won't support our fastest broadband speeds we'll give you the best speed available.
16. If Orange Broadband cannot be provided to you because of technical or other reasons then: You shall be notified by Orange as soon as possible; you must return any equipment to Orange.
17. No cash alternative is available in whole or in part.
18. Orange reserves the right to amend these terms and conditions at any time on reasonable notice.
19. Orange reserves the right to replace, amend or withdraw this Offer on reasonable notice.
20. Promoter is Orange. References to Orange in these terms and conditions are to Orange Personal Communications Services Limited, whose registered office is at St James Court, Great Park Road, Almondsbury Park, Bradley Stoke, Bristol BS32 4QJ."

Copy in HTML format: http://www.sendspace.com/file/yo2dpx

Just like Orange to confuse you there are 2 t&c's on renamed package/s from 26/10/06 http://www.sendspace.com/file/9cp3ts

http://www.sendspace.com/file/2wtgzi

Note:
"7. If you are on an Eligible Tariff the Offer will be applied to your account for the period you remain on an Eligible Tariff" if your further mobile & broadband commitment was retained under section 7 by Orange section 6 "If you are a Eligible Customer you must be on at least a monthly £30 tariff (an "Eligible Tariff") to qualify for the Free Broadband offer" then section 6 does not apply, Orange omitted this term as a requirement on your further commitment on both the mobile & broadband contracts agreement at that time.


Section 9 - All current customers migrating (and thus contract re-commitments) to animal plans with a "handset" upgrade DID tie both mobile & broadband contracts to a 24 month period, and thus applies both will run concurrently with each other for a period of a minumum of 24 months on both mobile & broadband contracts:

"If you're an existing customer in the Eligible Period (last two months of current contract or outhwith previous minimum period) requiring a handset upgrade and migrating to an animal package, you agree to be subject to a 24 month contract"

So....current customers moving to or re-contracting to animal plans with a new "handset" where Orange omitted term section 6 minimum of £30 from any new mobile & broadband contract agreement at that "upgrade" time is for a mobile & "secondary" broadband contract for a period of 24 months on both services agreed.

Remove FREE broadband, you remove both contracts for customers who "re-contracted" with a new mobile phone with ANY animal plan with a 24 month term on both.


Furthermore "line rental" does not make ANY part of the implied joint agreed 24 month mobile or broadband contracts & that would be a 30 day notification of a change of T&C to enforce such "Orange only line rental" on FREE broadband & attatched concurrent mobile contracts.


Termination fees do not apply to mobile contracts as Orange breach both contracts by removing FREE broadband, or by trying to enforce Orange "line Rental" to retain FREE broadband would be a change of T&C you would have to agree to. Both are to a customers financial detriment.

Orange really have shot themselves in the foot, financially & in brand destruction.

diamonds

http://help.orange.co.uk/orangeuk/support/personal/242687



second line tariffs


From 17 September 2010 we no longer offer any packages that include second line (VOIP services). If you've registered or activated your second line service before these dates you'll still be able to use it as normal.

Second line is included as part of our old Home Ultra package. It was previously available as part of our Home Max and Home Select packages until 21 October 2009.

We had different second line tariffs depending on which package you’re registered to.

Home Select and Home Ultra customers

These packages included:

• Inclusive UK landline calls (subject to fair usage policy).
• Inclusive international calls to 30 international countries (subject to fair usage policy).
• Free calls to other Orange second line users.

If you would like to know the calling hours and call charges for second line service click here.

All calls are made through the Livebox using an active broadband connection.


already have second line (previously known as Talk)?

If you already have second line you’ll be registered to one of the packages below:

• Home Max - If you registered before 21 October 2009 you get free calls to UK landlines at any time, day or night, free calls to 30 international destinations plus free calls to Orange mobiles.
• Home Select - If you registered before 21 October 2009 you get free calls to UK landlines at any time, day or night, free calls to 30 international destinations plus free calls to Orange mobiles.
• Broadband Unlimited - You get free calls to UK landlines at any time, day or night, 100 international destinations plus free calls to other Orange customers with second line.
• Broadband Max - You get free calls to UK landlines at any time, day or night, plus free calls to other Orange customers with second line.
• Broadband Plus - You get free evening and weekend calls.
• Older broadband packages - You'll continue to pay £4 for the evenings and weekends tariff.

Vdubster

diamonds wrote: »

LOL - "2.Connection to Broadband is subject to you having a BT landline and your exchange being able to support it"

29/11/06

"Terms & Conditions

Offers and promotions
free broadband for new and existing Orange mobile customers

• If you are a Eligible Customer you must be on at least a monthly £30 tariff (an "Eligible Tariff") to qualify for the Free Broadband offer.
• If you are on an Eligible Tariff the Offer will be applied to your account for the period you remain on an Eligible Tariff.
  ***************************
  
• Orange reserves the right to amend these terms and conditions at any time on reasonable notice.
  
• Orange reserves the right to replace, amend or withdraw this Offer on reasonable notice.

I haven't had a £30 contract for years as with loyalty :rotfl: discounts it came below that? but i was still told i would keep it. Now writing my letter to Orange with the help of the examples in this thread thanks all

The second bold bit might be where we come undone although we were still mis-sold at contract renewals and it's going to have a material change to our monthly outgoings.

J

diamonds

terms of use for Orange Broadband & additional services


http://www.sendspace.com/file/xscub6

diamonds

Vdubster wrote: »

I haven't had a £30 contract for years as with loyalty :rotfl: discounts it came below that? but i was still told i would keep it. Now writing my letter to Orange with the help of the examples in this thread thanks all

The second bold bit might be where we come undone although we were still mis-sold at contract renewals and it's going to have a material change to our monthly outgoings.

J

Not at all, Orange wavied their own term widespread on a case by case basis to retain mobile/broadband customers

diamonds

Another removed from website file:-

Livebox second line calls to 100 countries landlines, Orange mobiles & UK 01/02 (now includes 03)

http://www.sendspace.com/file/teb0m7

Morteus

I can't believe I was sucked in by these fly !!!!!!s again. I was going to terminate my mobile/broadband contract with orange in February, but their retentions team made more promises - which today's letter shows they aren't prepared to keep. Despite assurances from their representatives, they are forcing customers to sign up for line rental from them or loose the broadband. The cheeky rep actually tried to convince me they were doing me a favour.

They can keep their "free" broadband - I'd sooner pay more to another provider than trust them again.

nickbirkin

OrangeLiedToMe wrote: »

Haven't had any look trawling for marketing material, and not much of use in the old t&cs.

web.orange.co.uk/documents/ice/termsandconditions/mobile_and_broadband_terms.pdf
web.orange.co.uk/documents/ice/termsandconditions/terms.pdf

There's one mention of "Free Broadband offer in the UK" in this FT presentation from 2006, but nothing you could use to any great effect.

orange.com/en/content/download/2200/23772/version/2/file/RoadshowOblnov-dec2006.pdf

There is a little known industry of Net cleaning, it involves the removal of negative info through a variety of methods ranging from search engine manipulation and swamping and simple removal of pages.
At the end of the day as mentioned by previous contributors do Orange, Ofcom and the OFT really think that the thousands of us that swear blind we were "Induced" (Sale of Goods Act) into maintaining expensive mobile contracts on the basis of the Free Broadband are lying?
Ask Orange for a Data Protection Request and they are duty bound to release any recordings, paper files etc.