Orange 'Free' Broadband

you_llneverwalkalone

So you are just on a rolling monthly mobile contract now then?

It does look like they,re leaving it "free" then or knowing orange they,ll soon realise they,re not charging you and bill you on the 10th Feb.

nobby1963

Mobile 2 yr contract ends Jan 28th, second mobile contract ended some months ago. So yes out of contract and on monthly basis now.
Time will tell as to what Orange do but I can't imagine I'm the only one but who knows ?
I will post when anything happens.
Nobby.

you_llneverwalkalone

Surprised by the amount of people affected by this that haven,t updated the thread.

Thanks for the update nobby.

nobby1963

I think most of the people who were contributing here have already been forced into either moving their line rental to Orange or have moved away from Orange by now.
It has been a long time since all this became an issue but I had thought that there may have been a relatively few others like me who are coming to an end of their mobile contracts and thus the end of their 'extended' ' free for life' broadband .
Nobby.

ST2020

Hi, I don't dip into the forum very much but just saw this thread. I have had all the issues and arguments about the free broadband too. I have always paid the £5 for the live box and 2nd line so when EE cancelled that I too complained having returned the live box. I have never won with the broadband side despite a letter telling me the £5 charge was not for the wireless box (which it was) but for the second line. So they shot themselves in the foot by telling me this against cancelling it. What I did achieve sometime earlier though is to get a credit against my mobile bill of the £5 a month coming to the same thing. However This is one of many things EE doesn't care about, currently I am trying to restore a home signal because in December they also wiped uma.

Going back to the £5 charge if your mobile phone contract bill clearly states free broadband, as mine does (or did before they changed it without my consent) then try and get the discount added to your account.

nobby1963

Hi ST,
As you can see by the size of this thread there were many Orange customers affected by their decision to withdraw the free for life broadband that came with an Orange qualifying mobile contract.
There is too much to go into detail but basically Orange were saying that they would continue with it if you transferred your line rental to them as well ( land line rental that is ).
Some did, some could not & some like me fought it on many grounds.
I ended up being compensated by Orange for major aggravation & time needed to fight their decision and my free for life broadband was agreed to the end of my current mobile contract - 28th Jan.
Hence my recent posts.
I have absolutely no intention of transferring my land line to Orange and will cancel my 2 monthly & 2 iPad PAYG mobile contracts as soon as they attempt to charge me for home broadband .
I have been an Orange customer since they started and a Freeserve / Wanadoo / Orange broadband for many many years - not that Orange seem to give a toss about that !
Nobby.

ST2020

Nobby, I wasn't referring to land line. I was referring to my mobile contract. I do not and will not take out a land line with EE. I've got £5 credit against my mobile for life (as long as I remain an Orange customer) to offset the broadband charge. (actually I've now managed to get £10 for life).

nobby1963

Sorry ST - I was confused ....
As it stands now they have made no further reference to any changes to charges on my account so I will just wait to see what happens .
Nobby.

you_llneverwalkalone

I have given my 30 day notice to Orange recently. Just sick of Orange/EE and i never ever want to deal with these again.
I have received this email today & do not know or care really if it,s a standard offer or not as i haven,t checked but i thought i would let you know Nobby.

Email:

Hello xxxxx,

It's a new year and time for a new plan. So to make things a little brighter here is a 12 month offer exclusively for you!

Line Rental, broadband and calls for £20

Transfer your line rental to EE and for just £20 a month, we'll give you:
Unlimited broadband
Line rental and inclusive calls to UK landlines
500 minutes to UK mobiles
Inclusive calls to 64 international destinations
Before making any decisions, have a look at the table below to see how much you could save in comparison to BT customers:

Monthly Charge
EE BT
Exclusive offer for you
Line rental £13.50
Broadband and inclusive calls £6.50
(Unlimited broadband, anytime calls to UK landlines, 500 minutes to UK mobiles and inclusive calls to 64 international destinations).

TOTAL MONTHLY = £20 12 MONTH CONTRACT

Compared to BT
LINE RENTAL £15.99
(£16 Unlimited Broadband +£7 Unlimited Anytime Calls Add-On
+£5.85 International Freedom Add-On)
TOTAL MONTHLY = £44.84 18 MONTH CONTRACT


Alternatively, if you don't use your landline, we have a fantastic deal for £14 a month offering you unlimited broadband and line rental. Just pay for calls you make from your landline, as and when you use it.

Moving your line rental to EE is easy

Bringing your line rental to EE is simple and straightforward; we will contact your existing provider on your behalf and organise the transfer. Your home phone number will stay the same, the only change will be that you now pay your line rental to EE and have one consolidated bill for your broadband and line rental services.

To sign up to one of our fantastic offers simply give us a call on 0800 954 9948 or visit http://www.eebroadbandupgrade.co.uk/. If you upgrade online we'll give you a call to update your payment details.

Hurry offer ends 28th February 2014.

Join today!

nobby1963

Hi,
Thanks for the post.
It would make no difference to me what Orange offered in the way of land line rental cost - I just could not have the confidence in them & their service.
I must admit though that I am, purely for financial reasons, considering taking another mobile contract. It does frustrate me that I am in this situation though.
I get 25% 'loyalty' discount from them and due to the length of time I have had an unchanged iPhone tariff with them I get unlimited data and all the minutes and texts I need.
As of now I am still getting my broadband for free - as it was originally meant and after placing a cancelation order on my two pay monthly contracts I have been offered a 64GB IPhone 5S at an excellent price.
I am in a quandary I must say.
Nobby.