Orange 'Free' Broadband

jezster

Everything Everywhere, sounds like a catch prhase a small guy with a little tash had in 1939, six years later he was no longer around.

It's time we fought back like we did in 39 - 45

fastmedium

Eva49 wrote: »

If you were told your BB would run with your mobile then you can get your Ofcom case number and ensure your contract is honoured.

If you do decide to go elsewhere for your BB you just need to get a MAC code from Orange and pass it on to your new chosen provider.

To my knowledge no one has been charged a disconnection fee - nor should they as they have given you - very short notice!

When does your mobile contract end?

contract ends in January and was offered broadband for life as long as I kept renewing, trying to find the original papers. Great to hear no one has been charged disconnection fee.

Brake_Downhill

Re post 2842 by fastmedium


Fastmedium,

I only pay £8.93 a month (Canary £8.75 less 15% loyalty plus VAT) and Orange agreed after presure to honour my remaining 22month contract at this price with the Free BB offer. So you do not need to be paying £30.00 or even £15.00 a month. The point is what was agreed and what you were led to beleave at the time your mobile package was taken out. Hope thats clear.

Kind Regards

fastmedium

carpetman1970 wrote: »

We received the letter from Orange back in August to say our free broadband was ending on the 19th of November. Over the last fortnight they have been bombarding us with calls to discuss the matter....my opinion is what is there to discuss.... They are disconnecting my broadband !. I would rather pay someone else for broadband than change my home phoneline to Orange, I suppose i will have to take time to speak to them so I can get our MAC code out of them. Strangely our broadband which is usually very reliable has suddenly stopped working on several occassions....another ploy to get me to pick up the phone ?

My broadband has been playing up as well

fastmedium

simonpadi wrote: »

Just had a good result from Orange. After a few calls they have now agreed to extend the "free" broadband to the end of my current (and last) contract. Persistance paid off!. What seemed to convince them was the fact I renewed my contract in an Orange store and I was told the broadband service would last the length of my contract.
After some discussion the agent referred me to her supervisor who offered me the deal. He even had a prepared script to read to me which was a disclaimer.
All sorted till next August.

who did you speak to? Did you complain to of com first?

WillBanyard

A little warning:

I am having my broadband honoured for free until the end of my mobile contract.

If you are considering leaving Orange at the end of your current mobile contract beware of the following: You must give them 30 days notice if you want to end your contract, even if your contract is coming to its end (I know, seems silly). If you do not give them 30 days notice, they will charge you on a rolling basis until you give them notice. This monthly charge will be gross of any corporate and loyalty discounts currently applied.

In terms of my renewal, they are unable to offer me anything competitive compared to other companies, I currently pay (sim only) £9 a month for 600 mins, unlimited texts, 30 pictures messages, 500MB of mobile internet and home broadband. The Best offer was £15.50 for 300 mins, unlimited texts. I pointed out that I'd be better on a rolling contract on my current plan without my loyalty discounts.

Looking into Virgin £12 sim with unlimited texts, 1200 mins and 1GB of internet (which I don't even use!).

Then either talktalk or Plusnet for my home broadband.

Thoughts?

Eva49

WillBanyard wrote: »

Looking into Virgin £12 sim with unlimited texts, 1200 mins and 1GB of internet (which I don't even use!).

Then either talktalk or Plusnet for my home broadband.

Thoughts?

I have the Virgin £12.00 per month - also went over to Plusnet - so far so good, great service with Plusnet and faster! previously 5.7mbps now 7.7mbps- thanks to moon777

Eva49

fastmedium wrote: »

contract ends in January and was offered broadband for life as long as I kept renewing, trying to find the original papers. Great to hear no one has been charged disconnection fee.

Yes! We all know Free BB was for Life!

Problem being they seem to have that covered by their T&C's - would be fantastic if you still have those papers! - To date, apart from the one posted by Nick Birkin found on a hard drive we have no 'hard' paperwork

RobbedRobbins

Noticed there are 162 signatures now signed on the petition.
New posters please add your names. Please be ensured your personal details and privacy will be protected. Please also post the link on your facebook page if you have one and ask all your friends to sign even if they are not affected.Its a consumer issue we all have to fight. ENOUGH'S ENOUGH!

http://www.change.org/en-GB/petitions/ofcom-enough-s-enough-give-orange-ee-customers-back-their-free-broadband

RobbedRobbins

For anyone who has not read change.org's privacy policy and missed it fIrst time it was posted here's a BUMP!

RobbedRobbins wrote: »

RE: THE PETITION ON change.org.
For anyone worried about leaving their personal details on the site in order to sign please be reassured they will NOT be passed onto any 3rd parties. It is a neccessary requirement of ALL petitions that along with your signature you must give verified personal details otherwise anyone can keep signing under any name like M.Mouse. If you have ever signed any kind of petition locally you know you have to add your personal details in order to legitimise the petition.
Please see below the privacy policy of change.org taken from their website. The petition is going to be tweaked tomorrow to include more relevant information for signatories. Please DON'T STOP SIGNING. We have 133 so far but need a lot more for it to make any impression on the powers that be! iT NEEDS TO FOUND BEYOND THIS FORUM FOR IT TO SUCCEED!

ABOUT YOUR PRIVACY:

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Newbies please sign up, THAK YOU!

http://www.change.org/en-GB/petitions/ofcom-publish-their-review-on-mis-selling-by-ee-re-withdrawal-of-bb-service