Orange 'Free' Broadband

carpetman1970

We received the letter from Orange back in August to say our free broadband was ending on the 19th of November. Over the last fortnight they have been bombarding us with calls to discuss the matter....my opinion is what is there to discuss.... They are disconnecting my broadband !. I would rather pay someone else for broadband than change my home phoneline to Orange, I suppose i will have to take time to speak to them so I can get our MAC code out of them. Strangely our broadband which is usually very reliable has suddenly stopped working on several occassions....another ploy to get me to pick up the phone ?

diamonds

Really Enough is Enough !

Order 2 payg T-Mobile sims, buy top ups at local newsagents.

Sims arrive but not active ?? "sim registration failed", call customer services - "go in to a EE store and get free replacements".

Proceed into town to old Orange store as I know staff there, they "replace them free but it will take an hour as the system is still not integrated fully, take five minutes if you go along to the old T-Mobile store".

Arrive T-Mobile store who bin old sims then try to charge me £20 top-ups "we will not issue free replacements unless you top up the replacements" !!!

One trip to town later I now have no sims & two unusable top-ups....

:mad:

Orange has gone to the dogs (German Shepard's)

Arrive home to my Orange mobile bill.... they added to my mobile bill £10+ monthly charges between the two numbers, added non direct debit charges of £3 for each & my bill just jumped almost DOUBLE !!!

I'll be leaving the EE family soon, enough is FUC*ING enough indeed.

CON ARTISTS.

IdontlikeOrange

carpetman1970 wrote: »

We received the letter from Orange back in August
...another ploy to get me to pick up the phone ?

Do not speak to Orange until you have your complaint lodged with Ofcom.



And please sign the petition started by RobbedRobbins: http://www.change.org/en-GB/petitions/ofcom-enough-s-enough-give-orange-ee-customers-back-their-free-broadband

simonpadi

Just had a good result from Orange. After a few calls they have now agreed to extend the "free" broadband to the end of my current (and last) contract. Persistance paid off!. What seemed to convince them was the fact I renewed my contract in an Orange store and I was told the broadband service would last the length of my contract.
After some discussion the agent referred me to her supervisor who offered me the deal. He even had a prepared script to read to me which was a disclaimer.
All sorted till next August.

Eva49

Eva49 wrote: »

For anyone new here viewing this forum; much information has been ‘lost’ within the length of the thread I thought it prudent to collate a post outlining procedure for addressing this issue; Miss-sold mobile contracts

1) Phone Ofcom Tel: 0300 123 3333 or 020 7981 3040 http://www.ofcom.org.uk/contact-us ; outline your case and ask for a case number.

2) Phone Orange Executive Office: 0800 0790 134
Quoting Ofcom case no. and note the name of the person you speak to. Under Ofcom rules they have 48 hours to respond.

3) Put your complaint in writing following http://www1.orange.co.uk/documents/about/Orange-complaints-code-20120322.pdf

FAO name of the person you spoke to…..They have a 8 week window in which to resolve before it can be advanced to CISAS……..note: this case cannot be advanced to arbitration (CISAS) as it is deemed a ‘business decision’.
Then email to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL]

4) Report the case to Citizens Advice Bureaux (CAB) 08454 04 05 06 and ask for it to be reported to trading standards
http://www.adviceguide.org.uk/england/consumer_e/phones_tv_internet_and_computers_index_e/consumer_problems_with_contracts_packages_and_offers_e/product_or_service_has_been_mis_sold_to_you_tv_phones_and_internet.htm

5) The next step would be to take your claim to the small claims court.
Issue a Notice of Pre-Court Action (suggest 10-14days notice) and email FAO (Name of Contact) [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] back that up with a hard copy and send by recorded delivery to Head Office:

Company Reg No: 2178917

Company Secretary
Orange Personal Communications Ltd.,
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

OR

Company Reg No 02382161

Company Secretary
EVERYTHING EVERYWHERE LIMITED
HATFIELD BUSINESS PARK
HATFIELD
HERTFORDSHIRE
AL10 9BW

6) Link to register online application

https://www.moneyclaim.gov.uk/web/mcol/welcome

Finally, contact BBC Watchdog and any media available.

Good Luck to all Apologies for the length!

[FONT=&quot]Orange retained their Mobile Contract Customers by offering ‘Free BB for Life’ as an inducement to renew their Mobile Contract for a minimum term, and most of us relied upon that representation that Orange would not remove this incentive, certainly, it was not foreseeable at the time of renewal this would be to our detriment some time into a new contract.
Customers are now under duress to accept the current offer which is a substantial variation in terms, and has to be acceptable…

[/FONT]

Bump *********

IdontlikeOrange

Eva49 wrote: »

IdontlikeOrange - please do not copy paste and EDIT or ADD to my original post thank you

I have explained it to you that that was not deliberate EDITION or CHANGE to your original post. I did not know how to keep 2 different quotes at the same time in my reply: carpetman1970's and yours.

geordie_ben

IdontlikeOrange wrote: »

I have explained it to you that that was not deliberate EDITION or CHANGE to your original post. I did not know how to keep 2 different quotes at the same time in my reply: carpetman1970's and yours.

Do you know how to do it now?

If not you can click the 'Multi quote' option which is the little button between Quote and Quick Reply (pencil and clock) on each post you want to quote

It looks like two speech bubbles, one pink, and one orange

You'll notice a white tick once you've clicked on it

Then on the last post to want to quote, chose the quote button

IdontlikeOrange

geordie_ben wrote: »

Do you know how to do it now?

If not you can click the 'Multi quote' option which is the little button between Quote and Quick Reply (pencil and clock) on each post you want to quote

It looks like two speech bubbles, one pink, and one orange

You'll notice a white tick once you've clicked on it

Then on the last post to want to quote, chose the quote button

Thanks a lot indeed!!:) I will use it in future! :T

james45567

So, despite being told less than 3 hours ago that Orange weren't extending the free broadband, I get a phone call from Orange saying that they will now extend my broadband until the end of my mobile contract. Bit late given that I have now moved to a different broadband company. I'm being passed back to the Exec Office as the lady said she could only add compensation to the broadband account. And to be fair she was very polite and helpful.

jezster

I spoke to a lovely lady from the exec office today, she has been very attentive & polite.
I have my broadband until my contract ends next april, but I will not be renewing with orange/EE/Tmobile or any other subsidiaries ever again.
My moral integrity does not allow me to, I am loyal to loyal companies & I will not spend a penny or a thought for companies that do not give the customer any loyalty at all, after being a long time customer.
This has been bad PR for Orange & as I told the lady at the exec office, it would have been better to be notified that Orange was withdrawing the BB offer at the end of existing contracts in the first place, rather than the stab in the back, that someone at Orange decided to do, of give us more for what you are receiving already or we will cut you off.
I hope the person who thought it all up, gets demoted to customer complaints, so they could have the hassle, that some of the ordinary staff at Orange have received, because i do not blame them, they are just doing what they are told to say by the upper echelons.
As I said before, whoever thought up the cut them off plan, if they don't transfer their landline rental is totally out of touch with what true customer service is.
I hope they get a right royal rollocking, in fact I hope they get demoted to a lonely outpost, where they can think long & hard about their hair brained decision.