Orange 'Free' Broadband

nobby1963

ferret_4 wrote: »

Decided it best to start a new account on hear with a new name before posting which proved a hassle off a phone.

I have been watching this forum for some time while waiting for the dreaded letter.....which arrived on Tuesday, rang Ofcom then executive office that evening as soon as I got in from work and now awaiting the phone call from special team (which I believe I should have got within 48 hours?). rang executive office again last night to chase up phone call an was told to be patient there dealing with it case by case.

after looking at my mobile tariff to see what I use I also decided to rang cs this morning to see if I could lower my mobile tariff current £36pm. (I don't even use half the min that are included) but was told I can't till I'm half way in to my 24 month contract which was rather disappointing. may also request info on this from executive team.

should i ring the special team or just await there call

Yes - I would ring - you have nothing to lose !

Nobby.

nobby1963

dishyfella wrote: »

How can it be proved the user was disconnected by Orange, the user has no hope of succeeding in this claim, they will just say it was down to technical difficulties. What steps did the user take to try to reconnect. I am sorry I smell a compo seeker,

As alreadt stated - Orange admit they made a mistake in disconnecting.

dishyfella

nobby1963 wrote: »

As alreadt stated - Orange admit they made a mistake in disconnecting.

What Orange say on the phone and what they do are two completley different things.

I am still awaiting written confirmation that my broadband will continue until the end of my mobile contract.

I am curious Nobby was the compensation you achieved directly credited to your orange account resulting in direct debits not being taken and secondly have you received written confirmation stating the continuation of your free broadband.

Gadgetmaster

IdontlikeOrange wrote: »

Anyone who chose a legal route with them - you can count me in for giving evidence in court, if it takes one day trip (cannot devote more time, since I have a demanding job and a very demanding one-year old).

Likewise (not the one year old ). Anyone withi8n reasonable travelling distance of Plymouth, if I can wangle a day off work, I will gladly appear as a witness.

Eva49

jezster wrote: »

He said these words divide & conquer.

He said it would be best for everyone to take them to court as a class action

Divide and Conquer is most definitely the tactics being used - if being moral, legal and fair - they would make an announcement.

We Have made a mistake and are sorry - free BB will run concurrently with ALL mobile contracts until contract end - at which point it will be withdrawn.

bod1467

nobby1963 wrote: »

As has already been pointed out to you by others- Orange have admitted they disconnected the broadband in error - it was a mistake !

Hence me saying that I think they will lose if it came to court - which it will not as they are clearly wrong in the case of saying `unless you move your landline to Orange your broadband service will be disconnected on ......`

They would not have agreed to continue my bb service until Jan 2014 after giving me 3 cut off dates in writing ( all different ) and a £250 `gesture of goodwill` if they thought they were in the right would they ???

Nobby.

I would be delighted if the poster took on Orange for consequential loss of earnings and won. However I don't see it happening ... as far as I know EVERY consumer grade ISP has get-out clauses whereby service is not guaranteed (for WHATEVER reason), and all they are liable for is the cost of the loss of service. Consequential losses are excluded.

But we can bat this backward and forwards forever - I'm not going to change my opinion (for that is what it is, as is yours), and I suspect you won't change yours, so I suggest we let this side discussion drop. :beer:

diamonds

The_Future_is_Bright wrote: »

BT WEBSITE:

Am I bound by all the terms and conditions in a company’s standard contract?

Not necessarily. Just because a term is included does not automatically mean that the company will be able to rely on it. Some terms may be challenged on the grounds that they are ‘unfair’. There are many types of term that may be held to be unfair in consumer contracts, but the scope for unfairness in business contracts is considerably less.







ORANGE T & C ARE NOT WORTH THE PAPER THEY ARE WRITTEN ON.:D

No term or condition may be worth the paper its written on, thats why we have tribunals & courts the world over LAW is above every term & every action we make every minute of the day, companies can write what they like, it does not mean they can enforce such over the legal system worldwide.

nobby1963

dishyfella wrote: »

What Orange say on the phone and what they do are two completley different things.

I am still awaiting written confirmation that my broadband will continue until the end of my mobile contract.

I am curious Nobby was the compensation you achieved directly credited to your orange account resulting in direct debits not being taken and secondly have you received written confirmation stating the continuation of your free broadband.

Paid by cheque and yes I have it all in writing - all three offers made and date to which free bb will continue.

The_Future_is_Bright

LIPSERVICE IS WHAT THE NEW "EE" COMPANY SHOULD HAVE BEEN CALLED - FROM WHERE I'M STANDING THATS ALL WE HAVE BEEN GETTING.

Lipservice is an idiom meaning 'giving approval or support insincerely' :mad:

nobby1963

bod1467 wrote: »

I would be delighted if the poster took on Orange for consequential loss of earnings and won. However I don't see it happening ... as far as I know EVERY consumer grade ISP has get-out clauses whereby service is not guaranteed (for WHATEVER reason), and all they are liable for is the cost of the loss of service. Consequential losses are excluded.

But we can bat this backward and forwards forever - I'm not going to change my opinion (for that is what it is, as is yours), and I suspect you won't change yours, so I suggest we let this side discussion drop. :beer:

I am happy to let it drop as you put it but what I am not happy to do is leave others here with the view that they should not take Orange on with regard to this whole issue.

Not everyone is as confident as others and they may be put off by `legal jargon` and fear that they stand no chance against a large company like Orange.

They may think that a business must be in the right if they are able to send out letters threatening disconnection of service unless certain conditions are met.

This whole thread is full of opinions - some have proved to be less valid than others when it comes to helping others here. That - helping others and ourselves - is what this thread is all about, I would not deliberately try to give others `false hope` but I feel also it is not helpful to say that there is no chance of any recourse against Orange legally if an individuals service is mistakenly disconnected.

It has been proved here on more than one occasion that when push comes to shove Orange are `backing down` as they clearly have made a mistake on the `mis-selling` that has taken place over free for life bb. I see no reason to believe they will not continue to do so.

It still baffles me how they can continue to try to deal with this on a case by case basis, but I for one ( and I know there are many others here ) will continue to help as constructively as I can anyone who needs advice from those of us who have already taken on Orange, been through it and `won`.

Please lets try to be positive as we are in the right here and Orange are not.

Nobby.