Orange 'Free' Broadband

bod1467

Please note that I am talking SPECIFICALLY about Loss of Earnings claims per that poster (can't remember his name), and NOT about mis-selling or anything like that.

diamonds

Divide & conquer, LOL thats a foolish way way to protect the new brand that eventually will swallow T-Mobile & Orange brands - EE.

They have suceeded in dividing many LOYAL Orange Broadband & Mobile customers away from anything EE ever again, a apology this late in the game may not SAVE you losing customers when Orange contracts expire but it would be something of a goodwill & respect jesture to those customers who kept your company revenue up for 6 years.

Really between legal, marketing, damage limitation & chief executive teams who are paid very handsome salaries you think just ONE of them would have the intelligence to know & say to the rest of them teams, we need to do this, put our hands up & we need to apologise to our customers, we done it a year ago publically for the previous 5 years of sub standard service & its time to swallow our "pride" (whats left of it!) AGAIN and apologise to protect our "brands" & because a apology is the right, fair & ethical thing to do.

But...NO ! "We will carry on regardless".... ??? If a ex VICE PRESIDENT of Orange UK's owner French Telecom cannot take pride in his job as CEO, what hope do EE have in going forward ?

You can spend billions in advertising, but word of mouth is the best form of advertising costing nothing, in this case word of mouth will cost EE everything everywhere !!

Over the next 2 years EE broadband customer subscribers will fall and fall, Orange Broadband customers will leave & EE Fibre costs are some of the most expensive out there, perhaps Olaf Swantee forgets FRANCE TELECOM dont own BT here and EE will never be a monopoly is the UK. So drop the France Blueprint for the UK, it wont work & his arrogance not to apologise is why the french are despised the world over.

The future is bright everywhere else - your loyal UK customers will never forgive your arrogance NOT to apologise & will leave when their mobile/broadband contracts complete minimum term.

Ironically allowing Orange customers a continuing BT line to get Orange/EE Fibre at a reduced cost from advertised to get customer off FREE broadband could have been a saving grace for customers & Orange alike but you wont even allow that...YOU Orange/EE have created all these grievences and corporate damage on yourselves.

STILL no sorry...

To enforce line rental & Fibre & give up your discounts on both longstanding loyal mobile & broadband customers...its quite easy to save £80 million a year to continue our loyalty back with cheap/FREE broadband, you take it from advertising budgets & let your customer advertise for you for a small token, introduce a customer - get a month free ADSL/Fibre or FREE customers get £20, less advertising, marketing and affiliate costs = everyone's a winner, example: no customer services Giff Gaff & a poor 3G and outages network....but raking customers in...but NO, too logical EE.

We should make a pact when this thread/saga is over, to post EE Broadband falling subscriber number as they are released...they were warned.

Eva49

I have just phoned Ofcom again! in an attempt to establish facts.

I asked them about the directive/ruling by Ofcom on the withdrawal of BB

She said there has been none - but talks are ongoing! - but I was at 'grass roots' level - please don't shoot the messenger!

What she did however suggest, was I contact the 'Team' dealing with this issue and gave me a phone number which I recognized instantly and told her that is the number of the department sending out the termination letters/emails!! - and trying to get the landline business!

Tel: 0800 294 4747

Whether they are now able to do a deal who knows? - it may be worth a try by turning the tables and asking "are you able to sanction free BB for the remainder of my current mobile contract" - if the answer is NO just cut the call off.

ANOTHER thought - goodness I am developing a suspicious mind! - the 0800 number - most would call this from a landline and they then have your landline number?

I remember a West End show called Billy Liar - and a score called Lies Lies all Lies!!!

Eva49

nobby1963 wrote: »

Not everyone is as confident as others and they may be put off by `legal jargon` and fear that they stand no chance against a large company like Orange.

They may think that a business must be in the right if they are able to send out letters threatening disconnection of service unless certain conditions are met.

This whole thread is full of opinions - some have proved to be less valid than others when it comes to helping others here. That - helping others and ourselves - is what this thread is all about, I would not deliberately try to give others `false hope` but I feel also it is not helpful to say that there is no chance of any recourse against Orange legally if an individuals service is mistakenly disconnected.

It has been proved here on more than one occasion that when push comes to shove Orange are `backing down` as they clearly have made a mistake on the `mis-selling` that has taken place over free for life bb. I see no reason to believe they will not continue to do so.

It still baffles me how they can continue to try to deal with this on a case by case basis, but I for one ( and I know there are many others here ) will continue to help as constructively as I can anyone who needs advice from those of us who have already taken on Orange, been through it and `won`.

Please lets try to be positive as we are in the right here and Orange are not.

Nobby.

Agreed 1000% Nobby1963 - going forward Orange are wrong on so many levels - even their tactics in settling cases is wrong!

By settling with any one of us has set a precedent IMHO - they do NOT want to go to Court

If we had been steered by some of the early posters on this thread - Beezelcubz for one - none of us would have had any success - given up there and then.

Stand your ground and do not give up! Remember you were mis-sold your contract if you were promised free BB

RobbedRobbins

Lost my broadband all day,just come back on.Guess they are having technical difficulties. Still, it certainly put a stop to me annoying anyone on the subject today!Sent an email threatening legal action late last night to exec office.
Will call them Monday to dicuss,can't face it today.Wimpy I know, but it takes a lot out of you,this harranguing people constantly.

fitz2012 wrote: »

If Orange broadband and Orange email then yes, they could have technical problems, so no access to either Orange email account and broadband.

Gizitch

Probably totally irrelevant but when I moved I had terrible trouble and had to wait 3 months to get a bb with orange established, hundreds of calls and I got to know my bt exchange bloke on a first name basis, I was told I would get a £20 credit to my account, which I never did. I have two questions on this point, 1. is it worth trying to ask for this now? 2. my bt exchange bloke told me that my bb was capped at a 2mb download speed that he hadnt seen before, is this normal?

I also have another thing that is bugging me, I signed up in feb 07 (I think) and was promised free bb for life as long as I remained on the same contract ...each time I have renewed I have asked the guys at orange....I was told I needed to remain on the same contract, inc tarrif to keep my bb free for life....£35 contract... and each time was told yes, it wasn't until I got a call in Feb this year re upgrading, when I told the guy I did not want to change my contract as i believed this would mean me loosing my free bb for life and as all new phones require internet connection I didn't want one...that he corrected me and said ...no you just need to remain a customer on orange with a pay monthly contract to keep the free bb for life.....just read threads today that said I could have reduced my tariff as early as 2008? Does this mean I have been lied to for 4 years now??

Also does anyone have any ideas on this point....to stay with orange means that I will have the prolonged agony of knowing in 14 months I need to change my bb provider while also in constant fear that they may again change their minds, re the free bb....so I was thinking I want out now!!! stress over in one go......however ....my folks got an orange phone landline and bb deal in 2007 specifically because of me.....if I change now they will have to change too so that I can contact them easily, will the cost of this and the stress of this be something I can take into account??
I feel it is, because my needs require it, however if it isnt, can the fact that I will no longer have the free calls to them be a consideration I can make in regards to compensation.....and are anyone getting buy outs now or just continuation of free bb?


Sorry for length of post

Gizitch

I had meant to add to that the reason I was told that I didn't get my £20 apology was because I do not have a bb account, funny that as they seem to think I do when they want to take it away without facing a change of contract terms on the mobile account!!

The_Future_is_Bright

I think the idea of a CLASS ACTION would be a fabulous idea and go for the FREE FOR LIFE as was the original promise, not just untill our current contracts expire. That would certainly get the press interested. There are a few people on this forum that stand out to take this task on. ANY SUGGESTIONS, EVEN FROM THOSE WHO HAVE ALREADY REACHED AGREEMENT IN WRITING.

MrRightSA

:rotfl:

Eva49 wrote: »

I think you will find diamonds the Team MrRighSA is working for is an outsourced call centre in Glasgow that has no access to any Orange customer account if I have understood him correctly.

My observation are this:

Team 1 = Orange BB team - remit = secure/sell landline contracts
Tel: 0800 294 4747

Team 2 - Also referred to as 'special/highlander/outbound team' = outsourced call centre in Glasgow
Remit = referral by executive office -hold no customer records - have no autonomy to discuss mobile contracts - try to meet 'material detriment aspects' - if no success refer back to Exec Office
Tel: 01415 679 060

Team 3 - Executive Office - will refer to Team 2 initially - prior to resolution by themselves and to see if the material detriment can be addressed - Executive Office is the only team with access to both customer accounts IE BB & Mobile - and are the only ones with autonomy to discuss final resolution after consultation with the legal team.
Tel: 0800 0790 134

Based on what you've said. Team 1 and 2 are the same thing. You call the 0800 number to speak to me but I am the highlander/outsourced team.

We don't have a spreadsheet. We do have access to all your BB details and line details. Just no mobile information.

The 08002944747 number CAN fix your miss sold issues now. Call up and see for yourself.

Grandma_Carol

dishyfella wrote: »

I am still awaiting written confirmation that my broadband will continue until the end of my mobile contract.

I asked for email confirmation of the spoken agreement to continue my BB until end of my mobile contract . That was 24 hours ago now and still no email. Can I assume that my email address was written down correctly? I shall wait patiently until the day before my cut off date with is 8th Nov.

I did find that being polite and apologetic but firm when speaking to the various people I have spoken. Saying thing like I expect you know exactly what I am going to say, and I know that this isn't your fault BUT..........