Orange 'Free' Broadband

nobby1963

****bumpety bumpety bump bump bump ******




Originally Posted by Eva49
For anyone new here viewing this forum; much information has been ‘lost’ within the length of the thread I thought it prudent to collate a post outlining procedure for addressing this issue; Miss-sold mobile contracts

1) Phone Ofcom Tel: 0300 123 3333 or 020 7981 3040 http://www.ofcom.org.uk/contact-us ; outline your case and ask for a case number.

2) Phone Orange Executive Office: 0800 0790 134
Quoting Ofcom case no. and note the name of the person you speak to. Under Ofcom rules they have 48 hours to respond.

3) Put your complaint in writing following http://www1.orange.co.uk/documents/a...e-20120322.pdf

FAO name of the person you spoke to…..They have a 8 week window in which to resolve before it can be advanced to CISAS……..note: this case cannot be advanced to arbitration (CISAS) as it is deemed a ‘business decision’.
Then email to [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL]

4) Report the case to Citizens Advice Bureaux (CAB) 08454 04 05 06 and ask for it to be reported to trading standards
http://www.adviceguide.org.uk/englan...d_internet.htm

5) The next step would be to take your claim to the small claims court.
Issue a Notice of Pre-Court Action (suggest 10-14days notice) and email FAO (Name of Contact) [EMAIL="executive.office@everythingeverywhere.com"]executive.office@everythingeverywhere.com[/EMAIL] back that up with a hard copy and send by recorded delivery to Head Office:

Company Reg No: 2178917

Company Secretary
Orange Personal Communications Ltd.,
Hatfield Business Park
Hatfield
Hertfordshire
AL10 9BW

OR

Company Reg No 02382161

Company Secretary
EVERYTHING EVERYWHERE LIMITED
HATFIELD BUSINESS PARK
HATFIELD
HERTFORDSHIRE
AL10 9BW

6) Link to register online application

https://www.moneyclaim.gov.uk/web/mcol/welcome

Finally, contact BBC Watchdog and any media available.

Good Luck to all Apologies for the length!

[FONT=&quot]Orange retained their Mobile Contract Customers by offering ‘Free BB for Life’ as an inducement to renew their Mobile Contract for a minimum term, and most of us relied upon that representation that Orange would not remove this incentive, certainly, it was not foreseeable at the time of renewal this would be to our detriment some time into a new contract.
Customers are now under duress to accept the current offer which is a substantial variation in terms, and has to be acceptable…

[/FONT]

Eva49

Hahahaha SNAP Nobby1963

I deleted lol

nobby1963

Hi All,

Now I am no techie but I am sure Martin Lewis must have a facebook page, twitter page ?, and some other strange up to date thingy page accont ?

I would say if one of you who understands all that stuff - I Don`t ! - got the address or whatever it is and put it on here then if everyone twittered him or whatever you do then he might just get pi***d off enough to do something ???

Just a thought

Nobby.

Eva49

I tweeted Martin Lewis weeks ago!

He came back to me and said 'we've already covered it on the site - I'm trying to get it on the radio' that was 11th September.

MSE Helen did come onto this thread asking if we had proof of free BB for life - we directed her to nikbirkins link.

Since then NOTHING

Eva49

nickbirkin wrote: »

At last copy of the Free Broadband for Life" ad. A fellow indignant has found a copy of the webpage on an old hardrive. Well done Richard.
Here's a link to it on my Facebook page.
https://www.facebook.com/#!/photo.php?fbid=10151272451043109&set=a.468715618108.283572.521408108&type=1&theater
PLease let me know if it don't show and I'll fiddle

Courtesy Nick Birkin

Eva49

nobby1963 wrote: »

Hi All,

Now I am no techie but I am sure Martin Lewis must have a facebook page, twitter page ?, and some other strange up to date thingy page accont ?

I would say if one of you who understands all that stuff - I Don`t ! - got the address or whatever it is and put it on here then if everyone twittered him or whatever you do then he might just get pi***d off enough to do something ???

Just a thought

Nobby.

Martins twitter account is to the right of this thread

Username @MartinSLewis

nobby1963

Hi Eva,

With respect to Nick I think the problem with that `free broadband for life ` ad looks like it could all to easily be manipulated.

I am not for one minute saying that is what Nick has done I might add.

The problem is, to me anyway, that `in the flesh` it is probably more than believeable but when it is scanned / cut & pasted or however it is done to get it on that link it loses credibility.

I obviously can only speak for myself but I think that may be the reason that it mat have not been the `saviour` we all hoped it would.

Does that make sense ?

Nobby.

PS I cannot tweet / twitter / facebook.
I can email & text - quit while your ahead I say !

pj68

Thanks Eva49 for your reply, I emailed the exec office with my complaint weeks ago, no reply. When I ring exec office I cant get any further, I've asked for a point of contact or case manager amd i'm always told I will be called in so many days/hours. I'm usually told by the exec team that they are not dealing with this, merely collating the complaints/details and emailing it to the 'special team'.

Although i dont particularly wish to stay with Orange its a matter of principle that they honour the free BB until the end of my contract (another 12mth), but I must admit they are starting to grind me down and i'm thinking of sorting something else with another broadband provider.

Banging ones head against the proverbial wall comes to mind.:mad::mad:

Eva49

MSE_Helen wrote: »

Hi all,

I notice some of you mention being told your broadband was 'free for life'. Was this ever confirmed in writing, or written on marketing information? If so, please could you email a copy of this to [EMAIL="helen@moneysavingexpert.com"]helen@moneysavingexpert.com[/EMAIL]

Thanks.

MSE Helen

*******Bump ******

nobby1963

pj68 wrote: »

Thanks Eva49 for your reply, I emailed the exec office with my complaint weeks ago, no reply. When I ring exec office I cant get any further, I've asked for a point of contact or case manager amd i'm always told I will be called in so many days/hours. I'm usually told by the exec team that they are not dealing with this, merely collating the complaints/details and emailing it to the 'special team'.

Although i dont particularly wish to stay with Orange its a matter of principle that they honour the free BB until the end of my contract (another 12mth), but I must admit they are starting to grind me down and i'm thinking of sorting something else with another broadband provider.

Banging ones head against the proverbial wall comes to mind.:mad::mad:

Hi,
You need to stress that you are complaining about being mis-sold to.
Do you have an Ofcom reference number ?

Nobby.