Orange 'Free' Broadband

ken200

just come across this site, i.'ve been chasing Orange since the 1st letter approx August. The 1st call the guy told me not to worry all will be sorted. then the 2 nd letter more calls and then the e-mail more calls and complaint logged. all 3 had different dates. the story much the same as you guys. now today new T&C interesting as i received the free
offer only 3years 2009!! and on the £15 taffif!! renewed last year and told like you the free broadband to remain.
new T&C for free broadband if im reading it right states

6. If you are on an Eligible Tariff the Offer will be applied to your account for the period you remain on an Eligible Tariff !!!!
.

munchpot

WillBanyard wrote: »

Can anyone please find and repost the Orange free broadband for life TV ad? Thanks.

Can't post the commercials but they were cleared for broadcast in June 2006

They did not say Free Broadband for life, but did say Free Broadband- the terms and conditions mentioned BT Line, £30 mobile contract, 18 months see orange.co.uk/terms

Hope that helps

Eva49

nickbirkin wrote: »

At last copy of the Free Boradband for Life" ad. A fellow indignant has found a copy of the webpage on an old hardrive. Well done Richard.
Here's a link to it on my Facebook page.
https://www.facebook.com/#!/photo.php?fbid=10151272451043109&set=a.468715618108.283572.521408108&type=1&theater
PLease let me know if it don't show and I'll fiddle

Nick Birkin 'Free for Life Broadband'

WillBanyard

munchpot wrote: »

Can't post the commercials but they were cleared for broadcast in June 2006

They did not say Free Broadband for life, but did say Free Broadband- the terms and conditions mentioned BT Line, £30 mobile contract, 18 months see orange.co.uk/terms

Hope that helps

I swear I have seen one from a link posted on here at some point? I could be mistaken.

nickbirkin

ken200 wrote: »

just come across this site, i.'ve been chasing Orange since the 1st letter approx August. The 1st call the guy told me not to worry all will be sorted. then the 2 nd letter more calls and then the e-mail more calls and complaint logged. all 3 had different dates. the story much the same as you guys. now today new T&C interesting as i received the free
offer only 3years 2009!! and on the £15 taffif!! renewed last year and told like you the free broadband to remain.
new T&C for free broadband if im reading it right states

6. If you are on an Eligible Tariff the Offer will be applied to your account for the period you remain on an Eligible Tariff !!!!
.

Ken,
Your tale is one of mis-selling by inducement.
Check out my post 1278 on P64 of the thread.Like all of us...
Orange have told Ofcom they did not continue to offer the FreeBB after early 2007. :mad:
Quite a few of us have emailed Ofcom highlighting this lie and Ofcom have promised to look into if further evidence comes to light.
If you haven't complained to Ofcom and got a ref, feel free to use mine. Ofcom ref 1-217098157
Below is the email address.

[EMAIL="OCCtelecoms@ofcom.org.uk"]OCCtelecoms@ofcom.org.uk[/EMAIL]

Best of luck

Nick
:beer:

alltricks.notreats

Dear Orange

Unfortunately, my direct debit offer is coming to an end.

But there is great news. If you sign up to my miniature gnome rental, at a fantastic rate of £13.50 per month, you can still enjoy full direct debit payment. Just call me on 0****424*** to start benefiting from the best value gnome rental available.

If you do not get in touch by November 17th, your direct debit payment will be terminated.

A copy of my Terms and Conditions that accompanied my direct debit offer to you is available on request. Please note that this is a business decision for My Wallet Limited, and therefore you have no right to redress.

Regards
Miss Sold

OrangeLiedToMe

alltricks.notreats wrote: »

If you sign up to my miniature gnome rental, at a fantastic rate of £13.50 per month, you can still enjoy full direct debit payment.

Short selling?

globalste

I rarely post on here but found some very interesting posts and was quite surprised at how angry people were. This is not a judgement, I was just surprised.

I have been an Orange Mobile customer since 1997, same account, always by direct debit, my first phone was a Motorola MR30 and text messaging and PAYG did not exist. I was also a Orange BB customer in it's previous 2 guises.

I just called up Orange Broadband and told them that I have already renewed in advance with BT. The guy was most helpful and told me he would credit my account with the difference from when I had renewed my BT landline, that is, I renewed beginning of september and so he would credit my Orange account with £100.

They will also do all of the movement of the landline over from BT, all I need to do is give them my new direct debit details as Orange BB is obviously seperating totally from Everyone Everywhere when that starts running this month.

I am disappointed to be losing a choice of landline supplier, however, I also think I got a fair run with the free broadband. Orange BB using the brightbox gives me 5mb connection where I am, far above what the initial 2mb cap originally said all those years ago and far quicker than using a regular D-link box you can get from PC World, it's also unlimited which is great considering my Sky HD box is rigged up to it for on demand stuff. In short, Orange provide the best broadband for me and I have found their customer service resolving any downtime quite good.

Yes BT upfront cost me £129, but at £13.50 Orange line rental is only £3pm more so while I am disappointed, the whole thing is only costing me £3pm more which in the grand scheme of things, is not too bad (providing the cost does not go up).

I have not yet called Orange Mobile, they shall be getting it in the neck from me because I always ask about the free broadband when I renew/upgrade.

I have emailed OCC using Nick's reference number as I do think it quite unfair to remove during the middle of my contract and no change in T&C was ever brought to my attention :td:

OrangeLiedToMe

I think the anger depends on the circumstances of the individuals involved. I'm fortunate in that for me, the price isn't the big issue, we had always treated the broadband as a free perk (my girlfriend just happened to get a particular contract at the right time); I had been looking at fibre alternatives, but I'd been unwilling to change because free is very hard price to beat. This is the sort of push that helps make a decision.

Over the years I've found the occasional odd routing tables, bizarre DNS server issues, and bizarre conversations with Orange technical support sort of amusing, but I wasn't paying for the service.

I've mentioned before, but I think the main thrust of the anger from people is the downright stupid decision to change the terms mid-contract. It's especially hard for some customers who have budgeted for their broadband and were told a matter of months ago that they would retain free broadband for the remainder of the contract.

My move will just be to finally shift to a tasty fibre connection with one of the many other suppliers and sever ties with Orange; on the basis of their conduct I find it fairly tricky to imagine any situation in which I'd be comfortable with them having my landline rental.

I'll continue with the Ofcom/exec office contact, because I still believe they have acted in a deplorable fashion.

Certainly I think people should reach agreements that are palatable for themselves though; if people want to switch over to Orange for their home phone, that shouldn't illicit aggression from others. It is unavoidably quite an emotive situation for some.

nobby1963

Also, if you use a service called `call forwarding` with BT through necessity you will find that Orange do not offer this service.

If you aware of call charges - ppm & connection charges you may also have reservations about moving your landline to Orange.

Nobby.