Ryanair sent me incorrect boarding pass

budgetflyer

It was better in the old days. Commie games. If anyone beat us we shot them.They soon learned. Rule Britannia

redalert_2

budgetflyer wrote: »

Was it the same friend on the actual Seville booking previously?

No I flew on my own to Seville and had a return flight. This is the first time I have flown with my friend.

redalert_2

lazyjack wrote: »

The problem is, I just can't see how it's possible to prove what has apparently happened. Put yourself in Ryanair's position, would you believe what you were being told (without solid evidence) ?

If it was me, I would put a written complaint in to Ryanair but not lose too much sleep over it. I'd be more annoyed with myself for not spotting it sooner.

I'm fairly sure they will just reply saying it is the customer's responsibility to check all documentation prior to travelling.

Well seeing as the woman at the 'help' desk could see the date and time I printed the document and read this back to me, why couldn't she open it from her computer to see the boarding pass? This could have been resolved very easily if Ryanair actually cared about customer service, rather than milking as much money as possible from people.

mcfisco

redalert wrote: »

why couldn't she open it from her computer to see the boarding pass?

Possibly because it's generated 'on the fly' and no actually document is stored?

lazyjack

redalert wrote: »

Well seeing as the woman at the 'help' desk could see the date and time I printed the document and read this back to me, why couldn't she open it from her computer to see the boarding pass? This could have been resolved very easily if Ryanair actually cared about customer service, rather than milking as much money as possible from people.

Sadly, as you have found out, Ryanair and 'customer service' are things that should not really be mentioned in the same sentence. That's why I stopped using them years ago.

mynameistallulah

NFH wrote: »

No, it might be something about the particular boarding pass concerned rather than the OP's personal data. Until Ryanair's developers find the cause of the bug, we won't know; it could be a variety of obscure circumstances.

The cause of the bug? Why is it so inconceivable to you that it was the OP that made a mistake, rather than this random, never to be repeated/ replicated "bug" of Ryanair's?

NFH

mynameistallulah wrote: »

The cause of the bug? Why is it so inconceivable to you that it was the OP that made a mistake, rather than this random, never to be repeated/ replicated "bug" of Ryanair's?

Given that it is not possible to retrieve a boarding pass for a flight in the past, what "mistake" do you believe that the OP might have made? The OP has already explained that the boarding pass has a recent file saved date on a PC that he did not have access to when he took the first flight a long time ago. You don't seem to have read the entire thread; I suggest that you do so.

kitekat

OP i can save you a lot of time and heartache by saying you will get ZILCH of Ryanair,whether it is their fault or not they will twist it round so that you are to blame 100%.Dont waste your time with this bunch of cowboys,many others have been there before you,put it down to experience and check out others horror stories here https://www.ihateryanair.org

kitekat

OP have found this link for you which shows others within the last week who have had similar problems to yours. http://groups.google.com/group/ryanair-customers

jpsartre

kitekat wrote: »

OP have found this link for you which shows others within the last week who have had similar problems to yours. http://groups.google.com/group/ryanair-customers

Which postings did you have in mind? Maybe I missed it but I don't really see anything from the last week or so that corresponds to the OP's problem.