why do some customers throw money at till assistants ?

kirstle99

I regularly get people paying me at work with large amounts of smaller coins. Whilst it does hold up things for the people behind, it doesn't necessarily bother me. What does bother me, however, is as soon as the customer has put all the coppers in front of me, they are either telling me 'it's all there it's the right change' or asking me 'is that right?' when i'm trying to count it.


Drives me bonkers!

Azari

AdvisoryService wrote: »

My advice to retail staff and customers is to take immediate and direct action. In the event of change being thrust down upon a counter and not into a hand, a clear contravention of the retail services act has been committed.

If you are struck by a note or coin thrust onto a counter by either staff or customer, you could be entitled to make a claim.

Consult with your local Advisory Service or consider bringing this to the attention of your local constabulary.

Hmmm, LegalBeagle starting another account for his or her comedy nonsense?

gregg1

Azari wrote: »

Hmmm, LegalBeagle starting another account for his or her comedy nonsense?

My thoughts exactly.

I_wanna_live_for_free

paddyrg wrote: »

It is/was called 'count and build', and I think it should be a part of the first day's training anywhere retail!

NBLondon wrote: »

In the olden days* when cashiers counted back - it would be smallest to largest.

Say the total was £3.27 - the change from a fiver would be a penny "£3.28", a 2p "£3.30", 2x10p "£3.50", a 50p "£4" and a pound "makes £5". )

In my first job this was how I was taught to give change to customers. Not that I had many customers as the senior sales assistant would elbow me out of the way to serve them if I got there first (old fashioned department store) I used to love 5pm when she went home and the counter was mine

vyle

NBLondon wrote: »

In the olden days* when cashiers counted back - it would be smallest to largest.

Say the total was £3.27 - the change from a fiver would be a penny "£3.28", a 2p "£3.30", 2x10p "£3.50", a 50p "£4" and a pound "makes £5". That makes it easier to grip the coins in the palm of the receiving hand while tucking away the note first then shove coins into purse or pocket. If the notes go in first, you have to swap them over OR pour coins into purse/pocket while gripping the note(s) with a finger.

I suppose I have it a bit easier than nonnatus since I can just shove it all into trouser pocket and then transfer note(s) to wallet when I've got out of the way of the next customer.

* Also known as the 1970s

Oh, people did that to me in america and I actually found it harder to work out if I was getting the right change (I suffer from pretty bad discalculia -- It's like numerical dyslexia).

I count the actual change back to customers, because it helps me to confirm I'm doing it right, but if I was trying to count £3.10, for instance, in my head, but was actually counting up to £5 aloud, I'd get really muddled up.

NiallB

LegalBeagle wrote: »

I have never personally thrown money in an aggressive manner, however I have some friends from other cultures where it is the norm to disrespect the vendor when any transaction occurs as a sign of respect to the hard bargaining of the vendor. It is not uncommon in some souks to see the buyer slap the vendor as a sign of respect.

I have never seen this happen on the british high street, however it wouldnt offend me as it is a cultural difference, and should be embraced.

Are you a vendor? Because I have an overwhelming urge to slap you....

Labsettings

At my first retail position I was trained to give receipt at the bottom, then notes, then coins, as the customer can then check coins and slip into purse, put away notes, and do whatever they wanted with receipt.

It would be easier if everyone used the same system I guess!