why do some customers throw money at till assistants ?

bluebeary

they get valued as a customer when they value me as a human being, stop freaking well grabbing me, touching me in general

i even got reported once after stepping back from a customer wanting to grab me by my shoulders, !!!!!! ?

suited-aces

:rotfl: How exactly did they phrase their complaint?

arbroath_lass

suited-aces wrote: »

I can only assume it's because they'd get told off by an arsey manager/customer for holding the queue up.

Really? Not only is it rude, if you complained afterwards you'd been short changed you'd be told you should have checked at the time. I always check mine before I put it back in my purse. That must hold the queue up more than them counting it back to me.

bluebeary

suited-aces wrote: »

:rotfl: How exactly did they phrase their complaint?

this was years ago and i cant remember if i was told or not now but you know when a customer is going to complain anyway

they usually ask for your name and i tell them with a big grin on my face because i know senior management will laugh

bluebeary

arbroath_lass wrote: »

Really? Not only is it rude, if you complained afterwards you'd been short changed you'd be told you should have checked at the time. I always check mine before I put it back in my purse. That must hold the queue up more than them counting it back to me.

go back to the till and ask a senior member of staff to check the till, if you have been short changed then there will be a discrepancy in the printed total and the amount in the till

vyle

I do my very best to avoid touching people and being touched, I hate it. I prefer change being thrown at me than having to fish it out of somebody's hands.

I also get very uncomfortable when customers invade my personal space, and when they touch my shoulder...I don't care if they're doing it to be friendly, it's awkward.

I have to be pretty much forced to hug my best friend, why would I want physical contact with a total stranger. Ugh, thinking about it makes my skin crawl.

And I agree with the meaningless supposedly friendly smalltalk. The standard "hi, how are you," and natter about nothing does my head in. If they cared and WANTED to know, that may be different, even though I would still never divulge personal information with a stranger, and certainly not in a public setting.

Perhaps one day, I should go, "Awful, finalising divorce papers, my dog's just died of cancer, I'm late on my mortgage payments, and to top it off, my alcoholism has turned into pancreatitis. I'm due before court in three days for a drink driving hit and run...." and then just go on, and on, wasting as much time as possible, until they learn that you should not be asking questions unless you want honest answers.

But then perhaps I won't because I do have a life and places to go. I'll just glare at the till display until they shut up and I can move on.

Sharon87

When I worked in retail I dropped the change into the customer's hand, so hands rarely touched.

I worked at Asda and we were encouraged to make conversation, but I didn't always. Also if I got the impression someone didn't want to talk, I wouldn't make conversation just the usual 'hi, thank you, bye' I tended to go on autopilot as well saying the usual lines.

bluebeary

next please, hiya ! would you like to keep your hangers ? thats such and such please, heres your change and heres your receipt, thanks bye

a queue of customers is like a conveyor belt of products needing to be packed into boxes as quickly as possible, get the queue down and fill your till up with money faster than any of the other till assistants

vyle

Mogwog wrote: »

Luckily you are in a tiny minority.

Customer service should be tailored towards the majority who appreciate friendly sales assistants who greet, ask how people are and make small talk. Why should people lose out on a friendly service because of a misery guts like you?

For what it's worth, a few years back when asked how they were, a customer did reply to me with "I've just been diagnosed with cancer". We had a frank conversation about it and they left happy.

Hey now, I'm not a misery guts . Just a private person who dislikes strangers asking me personal questions when they don't actually care.

If they strike up a brief conversation about the product I'm buying, then that's fine, as long as it isn't a two foot double ended dildo or something similar, of course.

And as for strangers touching me. No. I don't care if that makes me a misery guts, I will not put up with that.

I've been on the other side of the till when somebody has decided to tell me all their life story, and I have no idea what to say in return. All I can see is the queue growing, people glaring at me, and then once the person decides to move on, each subsequent customer gives me earache for "chatting to that old lady" and wasting time. The ironic thing is that their rants last just as long.

There's a time and a place for time consuming conversations. The bus stop perhaps, or anything where you're not holding other people up.

chewynut

I find it rather odd that after reading so many posts whining about sales assistants being 'too friendly', we get just as many threads whining about spotty sullen sales assistants who can't even be bothered to say hello.

That poor lot can't win.