tesco delivery-not happy with subs

jeppy

goggins1977 wrote: »

Now i might be wrong but i thought that substitutes had to be returned to the driver if you didnt want them,then he would take the amount off your bill...you may be getting confused with people getting extras in their shopping that tesco tell them to keep,as for green bananas do tesco sell anything other than green ones,keep them in a plastic bag and they will be yellow within 24 hours ?????

We received over ripe bananas, they were like pulp when we peeled them.

I dont generally buy fresh foods when internet shopping, as in my experience I have found that the shelf life is very short, possibly even the same day.

simate

http://www.whatprice.co.uk/shopper/online-supermarket-shopping.html A review of Tesco, Sainsburys and Waitrose online grocery shopping. Seems Waitrose are worth a go, I just need to see if there's one near me that will deliver.

jeppy

Quote:
Originally Posted by mrs potato head

'in my opinion' say things are missing - we need to scan the item to make it appear on your receipt so it needs to go somewhere LOL,

Mrs P


Oh dear!!! I shop with Tesco on a regular basis and on several occassions I have had missing items!! Just cos you scanned the item doesn't mean I received it!! and no I wont LOL!!!!!

Do you think we are liars!!

pingua

my wee man just tells me to keep the substitutions I don't want and he takes it off my bill on his thingy - at least this is what he tells me (- perhaps I should check my visa bill.) He says it saves him time not having to put the stuff back. I have been ordering for the last slot of day usually so he probably like to get home quick.

*debbie*

The best substitution I've had was Tesco cola for Nescafe instant coffee....! Even the delivery driver was laughing over that one!

mrs_potato_head

jeppy wrote: »

Do you think we are liars!!

LOL, not everyone, but I'm positive people do make things up to get things for free!!

I've loved reading the substitutions stories. I guess some stores don't train their pickers very well, but I'm 100% confident that I always give the best products I can, and put a lot of consideration into substitutions, which is why I take it personally if a customer complains about something missing which I know I packed!!

I also get peeved when you get the odd customer that puts a customer note of 'pick longest date' on every fresh item - very patronising LOL

The substitutions are put into carrier bags that are turned inside out, and we pack these on the top of the crates so the driver can spot them easily to show the cutomer on delivery.

I was amazed at a poster saying they got fresh chicken breasts substitued with frozen breaded chicken? The order is done in 3 loads, someone would do your frozen, someone else your chilled and someone else your ambient (bread, tins, veg etc..), it could be the same shopper, but at different times. So if a shopper was doing your chilled (for chicken breasts), they wouldn't go near the frozen section for the substitutions as the chilled is kept in the chiller, and the frozen in the freezer if that makes sense? - I might have misread what the poster put as they might have both been frozen chickens LOL

Mrs P

Stonk

mrs_potato_head wrote: »

LOL, not everyone, but I'm positive people do make things up to get things for free!!

Indeed they do. When you work in a public-facing retail environment, you learn this very quickly. It beggars belief the things some people come out with.

I'm sure the poster who resented your comment is perfectly honest; I'm just saying, the retailer shouldn't simply submit to everything a customer says, especially if they are confident of their own procedures.

It's not even "customer" sometimes! I know a lady (not short of a pound or two, either) who fished out of the rubbish bin a broken old clock-radio her son had thrown away, packaged it up in an unrelated box, and took it back to an unrelated shop to claim a £9.99 refund.

renowen

Mrs Potato head - Im sure you do the best job you can but sometimes I get my shopping and I cant understand the substiutions!

Like this week - I ordered plain tomato pasta sauce - and it was swapped for sauce with mushrooms - mow my OH hates mushrooms so this is no good
But for some reason the substitutions seems to go on brand rather than type!
Sorather than give me say - Ragu sauce instead of Dolmio, I get Dolmio with mushrooms - why is this?

Also when basic meal ingredients are missing (such as mince and chicken) without which I cannot make my dinner, I dont get any substitutions!
I dont seem where the commin sense is in this

I guess its my own fault for not making comments - but when I have made comments in the past (such as requesting a 'girly' toothbrush for my daughter) I seemed to get ignored anyway (I got a green one )

As for getting other shopping with mine and missing items, I think this happens in transit personally - once I got 3 packs of actimel drink, OH took the shopping in so didnt realise they wernt ours, but they wernt in a bag to I guess they must have fallen out

mrs_potato_head

renowen wrote: »

I guess its my own fault for not making comments - but when I have made comments in the past (such as requesting a 'girly' toothbrush for my daughter) I seemed to get ignored anyway (I got a green one )

No, comments like that are good!! The other day I had to get 3 childrens toothbrushes and I didn't have a clue which colours to get - had to give 3 boys colours as I figured a girl would be ok with a blue, whereas if you gave my little boy a pink sparkly one he probably wouldn't brush his teeth LOL

Mrs P

donna1987

Mr_Frugal wrote:

This was due to my complaining that I had been charged over 50% more for an item than the price I purchased at. The lady went on to explain that the web price on the day (only 14 hours previous to shopping being delivered) was a guide price only. I was told that if you retrospectively find items in your shopping that are more expensive than at the time of the shop online that you can take them back to the store (some 5 miles away for me) which kind of negates the point of home shopping and the £4.99 that you pay for the benefit of it !
When I suggested checking my bill at the moment of receipt and querying/returning over priced articles to the driver I was told in no uncertain terms that the driver would not have time to wait and as such I would have to return the items to the store in my own time or accept the price increase !

(It is interesting to note that at the time of your online shop they cannot tell you whether a price is going to be going up on any given item on the day of your delivery and hence warn you of the price increase in the same way that THEY CAN AND DO warn you when a special offer will no longer be in existance on the day of your delivery !)

Thats the precise reason i like sainsburys delivery. when u book your delivery slot, it automatically updates to include offers that are on that day... so if u do this BEFORE you start your shop you wont get non-applicable offers coming on screen, and you'll see the offers that aren't available on the day u make the order but will be when u get your delivery

however if u do your shop before booking your delivery-you may have picked offers that wont apply on delivery day.

first time i did an internet shop i did both a tesco and sainsburys one. sainsburys was cheaper for exactly the same stuff... tesco wouldnt except visa electron-sainsburys did...and the sainsburys site is ALOT easier to use and understand...sainsburys had a better range of products available...
needless to say- i didnt order from tescos