Sainsbobs Accident

dickydonkin

Spamfree wrote: »

If a shop has footfall of 1000+ customers per day, it is not possible to see every single tiny incident where a CUSTOMER has dropped something, left something frozen to defrost on a clothing shelf which then puddles on the floor and becomes a hazard, or left a basket at the front of a serving desk. Like I've said before, the staff only have 2 eyes like the rest of the population. In certain circumstances people will sue the pants off a store before of a customer causing the problem. Shop staff must try their hardest to spot all of these potential hazards, but seriously people, get real!

If you read my post thoroughly, the REALITY is that it just doesn't work like that.

The key to safety management is (in the first instance) not to spot every incident that may occur - but to prevent them in the first place! It is quite simple to implement a risk management system incorporating a rigid monitoring regime to spot anything that goes wrong.

Furthermore, it is not all about the fear of 'suing the pants' off a store. It is primarily to stop people getting hurt and it is also important to mention that it is also in the interest of the duty holder not only to avoid injury to his customers and staff, but to avoid criminal proceedings.

Compensation paid out as a result of negligence in a civil claim is insurable - hefty fines dished out in criminal court are not.

It is not unreasonable to expect a family member to go to a supermarket to work or shop and arrive back home safely - stores like B&Q and Morrisons seem unable to guarantee this.

Not only are the financial penalties a good reason to implement a good risk management system - but injuring your customers and staff, negative publicity and a poor health and safety culture within an organisation is just bad for business.

Health and safety is indeed everyones business and your comment about a member of staff only having two eyes is not really a valid argument.

Multiply those eyes by the number of staff in a store and it is not unreasonable to expect one of those pairs of eyes to spot a hazard that arises during the course of the day.

loracan1

joannaspanner wrote: »

Whats 'Sainsbobs' all about??

WON'T SOMEONE PLEASE THINK OF THE CHILDREN?

And it took till this post to reach the crux. At any point during the exchange did you refer to Sainsburys as 'sainsbobs'? because if you did I'd have understood if they'd thrown you out and barred you for life.

Mara69

Anyone that calls Sainsbury's Sainsbobs deserves to be publicly flogged with a bunch of flowers, while holding a large handbag and a lottery ticket.

blossomhill_2

The reality is that they have CCTV covering the aisles and can quickly summon someone to clear up spills - if they think customer and staff safety is a priority

Helix

blossomhill wrote: »

The reality is that they have CCTV covering the aisles and can quickly summon someone to clear up spills - if they think customer and staff safety is a priority

They don't have as much CCTV as you think. They will have cameras covering key areas for theft like Alcohol and Razor Blades but most other asles will be left uncovered, plus they won't always be monitored by someone. At lot of the time they are used after the event as proof something happened.

mynameistallulah

blossomhill wrote: »

The reality is that they have CCTV covering the aisles and can quickly summon someone to clear up spills - if they think customer and staff safety is a priority

The CCTV systems I have seen would not be sensitive enough for the viewer to spot spillages of clear liquids.

DCFC79

mynameistallulah wrote: »

The CCTV systems I have seen would not be sensitive enough for the viewer to spot spillages of clear liquids.

They're not that good in terms of quality to tell if theres a spillage on the floor, if it was say red wine then yes you could work it out but if it was a small pool of water then no, if it was juice from a grape that was squashed then no you couldn't tell it was from a squashed grape.

antrobus

Regina.filangie wrote: »

... I want to complain about:
a) the woman's attitude at the kiosk ...

No. I don't see anything wrong with her attitude at all myself. She was only informing you as to store policy. You might not like it, but that's not her fault.

Regina.filangie wrote: »

..b) the fact that I had been told to return my basket to the store entrance when clearly I would struggle to do so...

Well, as has already been pointed out more than once, since you had already managed to 'struggle' all the way round the supermarket and make your way to the kiosk with the very same combination of bag, shopping, basket, bad back and all, it doesn't seem at all obvious that continuing the same struggle from said kiosk to the store entrance would cause you any problems whatsoever.

Regina.filangie wrote: »

...c) the pathetic response of the security guard when I fell directly in front of him

No. I don't think that looking "almost embarrassed" provides the basis for a complaint.

Regina.filangie wrote: »

...d) the pain I'm now in as a result of the fall..

No. Being in pain is the almost inevitable consequence of falling over.

However, you could complain about the fact that you slipped and fell in the supermarket. It's been recorded in the store accident book, the presumption would be that some spill was the cause. Sainsbury's Central Command would likely offer some form of compensation that would at least cover the cost of the damaged flowers.

RobertoMoir wrote: »

Oh come on, if their post had any more pointless, overwrought drama in it then it would just be a sprinkle of glitter away from being a script for the next twilight film.

There is that as well.

Abbafan1972

I couldn't read all of your post due to lack of paragraphs.

My solution to the problem would be this....play the lottery on the internet instead, it's much easier and you wouldn't have had to go to the kiosk in the 1st place.

You obviously have internet, otherwise you wouldn't be posting here.

Elle7

Feel free to write and complain, but you will likely receive the standard "sorry you are upset, have a £5" response - if you are lucky they might explain the policies to you.

Kiosk woman can't leave her position to take the basket back. She can't leave it where it is for health and safety. Therefore, customers are informed that they can check out there and miss the queues, but they must take their basket. If you couldn't, you could have checked out at a normal till and then gone over for a lottery ticket.

Secondly, the security guard is also not supposed to leave position; and won't be first aid trained. Most people would hate the idea of him rushing out to help - he can't pick you up due to health and safety, and he's not supposed to move you for fear of worsening an injury.

I can't quite work out how you managed to walk around the shop with everything but couldnt get it all to the door, but regardless, I'm not sure Sainsburys did much wrong here. Yes, the kiosk woman could have been more polite, but perhaps she had been dealing with people answering back all day? Doesn't make it right, but more understandable, especially with all the drunks at that time of night.

Falling over anywhere would be humiliating, especially if it was bad enough to make you cry. It could just be that the effects of falling over have made everything else seem worse.

I hope you didnt hurt yourself too badly.