Boiler...newly installed, more problems!

gas4you

Gas Safe's remit is to make sure gas work is done safely and to current regs/standards.

It is not in their remit to say whether a job looks good or bad.

I, and many others, have attended and sat at the table with the Gas Safe bosses to make sure that they only look at the gas safety side.

I am pleased at his attitude, not the bit where he states it was a good job though, that is not his place to say that.

If the OP is not happy with the quality, then more appropriate avenues should be sort for recompense or remedial work, such as trading standards etc.

Mr_Ted

gas4you wrote: »

I, and many others, have attended and sat at the table with the Gas Safe bosses to make sure that they only look at the gas safety side.

I am pleased at his attitude, not the bit where he states it was a good job though, that is not his place to say that

That about say it all, the cart leading the horse if ever I heard it!

Anyone who says they are pleased is just being protective of their own kind and an excuse to do a poor quality of work with no come back!

BUYERS BEWARE a piece of paper stating QUALIFICATION does not mean you will get a GOOD JOB:mad:

callmechar

gas4you wrote: »

Gas Safe's remit is to make sure gas work is done safely and to current regs/standards.

It is not in their remit to say whether a job looks good or bad.

I, and many others, have attended and sat at the table with the Gas Safe bosses to make sure that they only look at the gas safety side.

I am pleased at his attitude, not the bit where he states it was a good job though, that is not his place to say that.

If the OP is not happy with the quality, then more appropriate avenues should be sort for recompense or remedial work, such as trading standards etc.

I do not agree.
The flux outside on the pipe where its going green was "oh well he can get wire wool on that" - is that safe?

In fact its also going green inside too above the boiler

Hasten to add he didnt care about the rust appearance on the pipe - licked his finger, rubbed bit off and said "ah well, wire wool..." - he had no idea what that was. Conjuring up some story about a non existent leak. He really didnt know or explore what this is. Is that SAFE? I do not know, nor does Gas Safe as the inspector didnt given two hoots! He never looked further up the pipe where it is very bad and you can feel like the pipe is going rusty. "Wire wool" was his excuse. He was almost applauding the installer which I am completely bemused at. This is an awful job. I paid £2500 for this job which I am not truly sure is safe

southcoastrgi

gas4you wrote: »

Gas Safe's remit is to make sure gas work is done safely and to current regs/standards.

It is not in their remit to say whether a job looks good or bad.

I, and many others, have attended and sat at the table with the Gas Safe bosses to make sure that they only look at the gas safety side.

I am pleased at his attitude, not the bit where he states it was a good job though, that is not his place to say that.

If the OP is not happy with the quality, then more appropriate avenues should be sort for recompense or remedial work, such as trading standards etc.

as a GSR engineer i am totally discusted with your attitude, if you indeed sat on the board at gas safe then you should be ashamed with yourself, we should all be trying to raise standards across the board not just be concerned with "is it going to blow up ? no well thats ok then" b1oody terrible view. if this is any indication of gas safe bring back corgi ASAP.

Mr_Ted wrote: »

That about say it all, the cart leading the horse if ever I heard it!

Anyone who says they are pleased is just being protective of their own kind and an excuse to do a poor quality of work with no come back!

BUYERS BEWARE a piece of paper stating QUALIFICATION does not mean you will get a GOOD JOB:mad:

well i never thought i'd agree with you but i do completely.

callmechar wrote: »

I do not agree.
The flux outside on the pipe where its going green was "oh well he can get wire wool on that" - is that safe?

In fact its also going green inside too above the boiler

Hasten to add he didnt care about the rust appearance on the pipe - licked his finger, rubbed bit off and said "ah well, wire wool..." - he had no idea what that was. Conjuring up some story about a non existent leak. He really didnt know or explore what this is. Is that SAFE? I do not know, nor does Gas Safe as the inspector didnt given two hoots! He never looked further up the pipe where it is very bad and you can feel like the pipe is going rusty. "Wire wool" was his excuse. He was almost applauding the installer which I am completely bemused at. This is an awful job. I paid £2500 for this job which I am not truly sure is safe

i totally agree with you, you have been treated very badly by both the installer & (what i hoped was going to be your saving grace) the gas safe inspector.

OP just to stick up for us good guys i will be contacting gas safe (to the highest person i can find) on monday & forwarding the address of this thread, so they can read for themselves, because I for one at this moment am discusted with gas safe.

gas4you

It is terrible shoddy workmanship. That is plainly evident.

But as I have previously posted, this is more for trading standards than gas safe IMO.

I agree one can be Gas Safe registered and still produce shoddy workmanship, but again their remit is gas safety and holder of the register.

I agree that just because it has been deemed safe does not mean it is a good job. I would never leave one of my installs in this condition.

We all know it is impossible for copper to rust. I am not clever enough to know what these stains are, but if I was the OPs installer I would have gone back to investigate and clean all the affected pipe work with wire wool.

To me this thread is not about any of us disagreeing that it is an awful job anymore, we all agree on that point, but I am merely pointing out Gas Safe's remit. The installation has been pronounced safe.

IMO the inspector has done a better job that the one on my patch, who classes a shrub or bush slightly in front of a gas meter box as a defect.

OP get trading standards involved. I agree this standard of work gives us all a bad name.

On the flip side you could have had the best looking job in the world done, but upon inspection was found to be unsafe or didn't meet regulations, but because it looked good and you were happy, you would have never have thought to post or complain, hence not knowing it was unsafe.

There are only 3 people who know, or have seen the facts first hand.

The OP, the installer and the GSR inspector. The rest of us are really just guessing and rightly or wrongly agreeing with everything that the OP has posted.

We had an installer on my patch who fitted a boiler, then when the customer asked him to fix a toilet, he refused.

The customer complained to Gas Safe. They inspected and found fault with the installation, but obviously ignored the toilet problem

The customer had been happy with the boiler installation, so if the installer hadn't been so awkward over the toilet, nothing would have ever come to light.

IMO Gas Safe should never have come out for a complaint about the toilet in the first place. The boiler yes, but not the toilet!

How far do you want them to go?

southcoastrgi

i totally agree with your point about the toilet & the fact about only 3 people seeing the job first hand, i am just as mistified as everyone else about the marks on the copper pipe & if the OP wasn't 3 hrs away i would go & have a look myself, however this was a boiler & gas installation therefore IMO gas safe should be looking at the complete install because if the non gas parts are that bad then it stands to reason the gas parts are to the same standard, he should have picked up the bonding issue, he should have picked up the possible servicing issue with regard to the spirovent, he should have picked up the two wires drapped across the right hand side of the boiler & nurmerious other points, there has to be a set standard across all the inspectors & not just one inspector saying this is a good job when it plainly isn't & your example when a small bush is picked up as a fault.

gas4you

I agree with you. There should be a set standard of inspection/work where ever one lives.

Also, the OP may be pleasantly surprised when they get the actual report, in finding that the points you mention have indeed been picked up on.

We are all jumping the gun a bit until this report arrives.

I am also interested to see what luck/response you get from Gas Safe tomorrow when you contact them.

Oh, one mistake I made in my previous post, it was a Corgi inspection, not Gas Safe, when the toilet issue came to light.

callmechar

I am going to wait for the report. I will post its contents on here. Depending on what this says I am probably going to complain about the Gas Safe Inspector

callmechar

The report is below from Gas Safe:

This report is intended for the named person above, however, where the building is not owned by the named person, and where we are able to obtain contact details, a copy will be forwarded to the landlord and/or managing agent, as applicable. The content of this report is based on information presented to Gas Safe Register, prior to, and/or during this visit, and refers to the findings at the time of visit.

Gas Safe Register’s remit does not extend to having rights of access, powers of enforcement or advice on any contractual or financial matters. The Data Protection Act also prevents us from sharing details of any inspection activity not related to this specific address, other than any specific observations recorded whilst undertaking this visit.

Any defects identified during this visit are detailed within this report. Gas Safe Register will only monitor for completion those defects attributable to a named Gas Safe Register business, where there is clear evidence to support that they undertook the work in question.

If you have had a newly installed gas appliance, check you have received the Building Regulations Compliance Certificate. If not, contact your installer to find out why.

This is not applicable in Scotland, Northern Ireland or for flueless gas cookers, although elective notification(s) can be made to Gas Safe Register by registered engineers where a Declaration of Safety Certificate will be sent to the customer for their records.7

The following items were inspected:
GAS SUPPLY
Our inspector found faults during the visit. These are listed below. Please see explanations at end
of report to each defect severity.
Defects
1. Gas pipework sleeve where 22mm gas supply pipe passes through meter cupboard wall is sleeved but it does not span the entire width of the wall as required by British Standard 6891:2008.
This is the gas industry standard for the installation of low pressure natural gas pipework up to a maximum diameter of 35mm. Once the new sleeve has been installed it should be sealed to the
fabric of the building and the annular space between the gas pipe and the sleeve sealed with a non setting compound, but only internally. The same sealing process applies to the sleeve where the
boiler pipework passes through the external wall to the boiler.

The gas supply defect was classified as Not to Current Standards.
We have written to XXXXX requiring them to correct this defect by 06/08/2012.

2. Equipotenial Earth Bond installed to outlet pipework but after a branch (tee) in contravention of British Standard 7671:2008 which is the 17th Edition of the Institute of Electrical Engineers
requirements for wiring regulations in respect of electrical installations. This standard permits the bond to be positioned anywhere on the outlet gas pipe providing it is before a branch.
The gas supply defect was classified as Not to Current Standards. We have no information on the business responsible for this defect and we advise you to have this defect remedied as soon as possible. You should always use a Gas Safe registered business.

Site Observations
I inspected this meter installation and pipework and gas safety non compliances were identified and further details are contained within this report.

APPLIANCE 1. Worcester / Worcester Bosch / Greenstar
Our inspector found no faults with your appliance attributable to the aforementioned registered business. You will be notified of any faults identified against other registered businesses in a
separate report. If applicable these faults will be referenced within this report.

Appliance Observations
I inspected this boiler installation and no gas safety defects were identified.

APPLIANCE 2. Inset Live fuel effect fire / VALOR
This was a visual inspection only. Our inspector found no faults with your appliance attributable to the aforementioned registered business. You will be notified of any faults identified against other registered businesses in a separate report. If applicable these faults will be referenced within this report.

Appliance Observations
Iinspected this gas fire installation and no gas safety defects were identified.

Supporting Information

This complaint arose as the customer became concerned with regards to the dscolouration on the external gas supply pipe where excessive flux had not been removed. This promted concerns with regards to the rest of the installations. I undertook a range of operational checks based on the requirements of the Gas Safety (Installation and Use) Regulations 1998 to confirm the safe operation of the gas appliance(s) recorded as tested within this report. These operational checks did not constitute commissioning of any appliance(s). The installing business needs to replace the sleeve in the meter cupboard, seal both sleeves as required by the standard and clean flux residue from both internal and external pipework.

If remedial work is to be carried out following our visit, please ensure it is completed by a Gas Safe Registered engineer who is competent in the areas of work to be undertaken.
Should you require any further information, please contact us (the Gas Safe Register) on 0800 4085500 or the address at the bottom of this letter. Quoting Visit ID XXX will help us to deal with your query more
quickly.

We would like to thank you again for your co-operation.

Yours faithfully,

alleycat`

Well it is nice to know that so long as it is "Safe" they don't care their members are doing a sh!te job.

If you don't hold your members to good installation standards and practices then don't be surprised when people end up going for the cheapest cowboys they can find.