Ulster/RBS Bank problems

NAR

I was on an hour ago BigAl94. Suppose they have been inundated since the news broke.

Customers will receive £20 if they visited the bank from 19 June - 18 July and made a transaction.
Full story http://www.bbc.co.uk/news/uk-northern-ireland-19432497

spike7451

£20 'Incident' payment made into my bank today...
So if you live in the country & have to travel to your nearest branch that is open,say a thirty mile trip each way,& have to do this three times,then this twenty quid will barely cover your petrol!

this is gonna cost them millions!

NAR

Latest is : - Ulster Bank has revealed it will only pay out a maximum of £100 to those affected by a computer error.

Just a pity they can't make that the "norm."

no-oneknowsme

UPDATE:

I checked my online account in the early hours of the morning (as per my previous post) and have actually NOT had £20 compensation!

The £20 was something completely different....

However , the other 2 accounts I referred to , my Husbands and my Daughters have both been credited with a £20 "incident credit".

Meaning that they both got the "compensation" and I didnt!

lol I will defo be closing my account now!

I DID go into branch to make a transaction so think I should have got it.

NAR

u.tv are running a poll at the minute. 96% of customers think that £20 is not sufficient compensation, what a shock! :shocked:

HeadAboveWater

96%?? Is that all?!?

falko89

no-oneknowsme wrote: »

UPDATE:

I checked my online account in the early hours of the morning (as per my previous post) and have actually NOT had £20 compensation!

The £20 was something completely different....

However , the other 2 accounts I referred to , my Husbands and my Daughters have both been credited with a £20 "incident credit".

Meaning that they both got the "compensation" and I didnt!

lol I will defo be closing my account now!

I DID go into branch to make a transaction so think I should have got it.

Something similar happened me, My wife got £40, she visited the bank twice, I got !!!!!! all, I went in once, in saying that my account hasn't seen much action lately as I moved all to Santander.

Mr_Bun

Still haven't sorted out my missing mortgage payment.
The money is still clearly debited from my UB account but hasn't reached my Santander mortgage account.
I asked UB to put a trace on it over a week ago but still haven't even had an acknowledgement from them despite a reassurance from the manager that someone would contact me on Saturday:mad:
Getting nasty letters from Santander even though I contacted them to explain the situation.
They are a total joke,if I ran my own business the same way I don't think I would be open much longer

getzls

Looks like i won't get the £20 as i didn't visit the bank. I couldn't get near it for the amount of people outside and inside.

Meant i couldn't use my debit card to buy anything etc. Something wrong there.

HeadAboveWater

I don't understand how they think that just because someone didn't actually visit a branch that they didn't have problems with their account!!!

I don't know anyone who hasn't at least 1 standing order or direct debit on their account for something. And for their systems to be... well... 'faulty'... for so long, how can anyone not be affected?!