JSA not been paid

abc123cox

no-oneknowsme wrote: »

Hi Adam.

Have you called the bank ? Did they give you any indication of when this problem will be sorted?

My Husband has a direct debit due out of his account today and even though he paid money in yesterday to cover it , the amount isnt showing up in his account!

I certainly wont be paying any charges which result from this as I know the money is in his account to pay the DD.

i have been on hold for 32min so far..

i'll update once spoken

username222

I am in the same position too, not had CTC go into my Natwest account, came across this forum so its easy to see Natwest must be experiencing a lot of problems the last couple of days, lets hope they get it sorted for us all soon

abc123cox

ok finaly spoken to Natwest...

they have advised it's a national problem and no-ones payments have gone in, they can not check monies due in or out either!

they have appologised and advised NO credits will be added to any direct debits! they hope to have this resolved within the next hour but advised to call back in 2 hours if still not updated!

hope this helps guys/girls

Thanks

Adam

meliek

just spoke to adviser natwest.. now saying this afternoon. but defo today. im so fuming, i have dentist later today and its gonna be costly but no money to pay for it.. umm not good especially when i have the worst toothache imaginable.

hope it goes in soon, they did say it could be before but to expect payments to be in this afternoon by latest.

mel

username222

abc123cox wrote: »

ok finaly spoken to Natwest...

they have advised it's a national problem and no-ones payments have gone in, they can not check monies due in or out either!

they have appologised and advised NO credits will be added to any direct debits! they hope to have this resolved within the next hour but advised to call back in 2 hours if still not updated!

hope this helps guys/girls

Thanks

Adam

Thanks for spending your morning on the phone for us all to see that we are all in the same position lol, what a nightmare hope it gets rectified soon

username222

meliek wrote: »

just spoke to adviser natwest.. now saying this afternoon. but defo today. im so fuming, i have dentist later today and its gonna be costly but no money to pay for it.. umm not good especially when i have the worst toothache imaginable.

hope it goes in soon, they did say it could be before but to expect payments to be in this afternoon by latest.

mel

Hi Mel

Im sure your dentist will allow you to call back in later to pay, hope everyone gets the money in soon, think Natwest will be inundated with calls today !

ikkle87

Has anyone tried adding money to their natwest account from another account? Or is it a case of no credits at all will be made to accounts till the problem is fixed? x

username222

Just logged into online banking to see if gone in yet and this message appears
Customer Information

**NEW**
We are currently experiencing some technical issues which means that account balances are not up to date and some of our online services are currently unavailable. We are working hard to fix this and hope to have this resolved as soon as possible. Apologies for any inconvenience caused. Thank you.

They must be having a right game sorting that out !!

username222

ikkle87 wrote: »

Has anyone tried adding money to their natwest account from another account? Or is it a case of no credits at all will be made to accounts till the problem is fixed? x

Apparently its all credits and debits going in or out that they are having problems with, they are working hard to resolve it and should be sorted by this afternoon. I havent tried to moving money from one account to another but im sure its just the credit and debits that they having problems with

ikkle87

username222 wrote: »

Apparently its all credits and debits going in or out that they are having problems with, they are working hard to resolve it and should be sorted by this afternoon. I havent tried to moving money from one account to another but im sure its just the credit and debits that they having problems with

Ok thanks, was gonna ask someone to pop £10 in my bank while it's sorted as I need to be somewhere at lunch time but if it's not going to show then there's no point.

Hope they hurry up, had a right panic this morning when I saw the money hadn't gone in as we budget really tightly around it as it is lol x