Natwest Technical Issues

nilrem_2

dayloon wrote: »

I think it's pretty obvious why they aren't allowing any transfers etc at the moment. Think of the backlog they have to go through to get all this sorted, the last thing they need is that backlog queue growing. Transfers will be disabled until the backlog is clear.

Then why in Gods name don't they tell people that so they know what is happening and to save them from wasting their time trying to do transfers! Thus probably slowing things down even more

paul_h

johnsons_baby wrote: »

Even the cashier asked if I had family I could borrow from, I pointed out it was not my families fault and I was told the error wasn't Natwest's either, could anyone please advise me who IS at fault here?!

Well that's a new one. _pale_

rb10

dayloon wrote: »

On a side note i used to work in the RBS IT team.....until 2010 when the bank went down hill and they made loads of us redundant. Can't say i'm surprised this happened.

... at a time when I know that (at least) two other major banks have been growing their IT departments significantly.

robin_banks

johnsons_baby wrote: »

Well I must admit to being somewhat (actually very) annoyed, I went to our main branch and asked to withdraw my income support money, taking along my last three months statements, award letter passport and card.
I was politely told my 'score' was not high enough and no can do.

I rang Actionline and after a 35 minute wait was told I should've been able to withdraw my cash but some branches are being 'discretionary', well forgive me but this error doesn't seem 'discretionary'.

Thankfully my Mum has said she can help me out if needed I hope it won't come to that.

Even the cashier asked if I had family I could borrow from, I pointed out it was not my families fault and I was told the error wasn't Natwest's either, could anyone please advise me who IS at fault here?!

Natwest are at fault here, forget the preachy trolls.

worldtraveller

KeepHopeAlive wrote: »

Have Natwest dealt with this situation well so far ? Absolutely not.

IMHO they are 99.9% headless chickens running around without a leader!

Where is Stephen Hester??

It appears that he has only just recently bothered to even made some form of comment about this complete !!!! up!

This really is totally pathetic behaviour from a large UK company and I hope that they get every criticism that they clearly deserve! :mad:

KeepHopeAlive

johnsons_baby that's disgraceful !

and that's one of the points i made in my post Natwest
in their statement on news bulletins are making it look
like all any customer has to do is got to a branch and get funds
when this is clearly not the case.

Personally if it had been me i wouldn't have left the bank till
they gave me money.

nilrem_2

johnsons_baby wrote: »

Well I must admit to being somewhat (actually very) annoyed, I went to our main branch and asked to withdraw my income support money, taking along my last three months statements, award letter passport and card.
I was politely told my 'score' was not high enough and no can do.

I rang Actionline and after a 35 minute wait was told I should've been able to withdraw my cash but some branches are being 'discretionary', well forgive me but this error doesn't seem 'discretionary'.

Thankfully my Mum has said she can help me out if needed I hope it won't come to that.

Even the cashier asked if I had family I could borrow from, I pointed out it was not my families fault and I was told the error wasn't Natwest's either, could anyone please advise me who IS at fault here?!

So much for their spokeswoman saying they were bending over backwards to help customers!

spike7451

madchickvic wrote: »

I have scoured these forums - and like a few others If I am due my wages on a Monday they are always in the bank able to draw from on a Saturday. I am just wondering if anyone has had any joy getting emergency cash from a branch under these circumstances? I am just worried I start work at 7am on Monday so if my money does not appear by then I wont have the fuel to get to work!

Thinking of visiting a Branch tomorrow but dont want to waste time potentially able to help others if no need to - I can manage food wise til then but....

Also anyone due to clear today (paid Monday) seen any money yet today?

Same as me,but mine are ESA payment.I was able to draw £60 out over the counter with my debit card,photo ID & a letter from the DSS.My ESA is still not showing as yet.

chinwoman

Posted on RBS




Message to Customers from Stephen Hester RBS Group Chief Executive

The problems of the past few days have caused disruption and inconvenience for our customers as well as for many customers of other banks.
I am very sorry for the difficulties people are experiencing. Our customers rely on us day in and day out to get things right, and on this occasion we have let them down. This should not have happened.
Right now my top priority, and the priority of the entire RBS Group, is to fix these problems and put things right for our customers.
This is taking time, but I want to reassure people that we are working around the clock to resolve these problems as quickly as we are able.
I also want to be clear that where our customers are facing hardship or difficulty we can and will help them. Our staff have already helped thousands of customers to access cash and we will continue to provide this service on a 24 hour basis while we work to resolve the problems.
I also want to reassure customers that no one will be left permanently out of pocket as a result of this, and again, they should contact us directly about this.
We have doubled the usual number of staff in our call centres, and for the first time ever we will open 1,200 branches across the country on a Sunday from 9am to 12pm.
Once again I am very sorry for the inconvenience

stclair

I've just been able to make a payment via my iPhone !!