Natwest Technical Issues

misscljones1989

Wonder how many people will leave them after this! And i bet all the other banks are loving it!

falko89

KeepHopeAlive wrote: »

Ok here's my take on this mess :-
Firstly for those that have posted on here preaching to others
about how they should be dealing with their finances give it a rest please.

If your a millionaire or you have your finances in order and stay on your own this isn't going to affect you anywhere as much as it's going to affect a single mum with 2 kids or someone on a low income.

So stop patronising those who are in dire straits at the moment please
because it really isn't the time.

Whenever an accident or mistake like this happens at a big business
then it's really all about how the company deals with the aftermath
towards it's customers that is the most important.

Have Natwest dealt with this situation well so far ? Absolutely not.

Here's a list of fails for a start:-
1. Millions of people (not just Natwest customers have been affected)
there should have been a hotline freephone number plastered on the
webpage and on news bulletins to deal with this.

2.Lack of updates, all we have been told is technical glitch and we will
open Saturday and Sunday most branches. P.S. No list of branches
that are open or what ones are open later hours.

3.Absolutely no mention on the news by Susan Allen the Director about
all those people including myself that were expecting wages from employers who bank with Natwest but bank with Halifax for example.
We don't have the option of maybe being able to get funds out at a Natwest branch.

4.Susan Allen stated customers should visit the branch if they need to
get funds. Many customers have been refused funds so it is only
on a case by case basis which wasn't mentioned.

5. Call centre staff are giving out misleading information noone seems to
know what is going on. For the record i phoned today to explain
i had no money (i work part-time for an agency) in my account
because wages never went in. Call centre guy told me i could go in
to branch and get money from Natwest !! I explained 3 times to him i
wouldn't get anything as i am Halifax customer , he still was adamant i
would get money over the counter with a presented wage slip. I came
off the phone and phoned the same number to double check and would you believe it the girl i spoke to said i wouldn't get a penny surprise surprise!!

what a mess !

Its very much a case of the left hand doesn't know what the left hand is doing let alone the right.

paul_h

So pretty much the same line from Stephen Hester.

I also want to be clear that where our customers are facing hardship or difficulty we can and will help them.

It is patently clear from the comments on here and the comments on the NatWest website that this is not happening in all cases. I don't see how suggesting that someone with fair evidence of pending payments should borrow money from family members is acceptable at all.

KeepHopeAlive

totally agree Paul and for Natwest to open on a
Saturday and Sunday and then deny customers
money that is theirs and expect them to borrow
from friends and family is terrible.

misscljones1989

has any one had any money go into their account as this seems to be the usual time over the last few days they have sorted a few people out....

johnsons_baby

I would've been happy if they'd offered me £20 or £30 as they can see I get more than that on CTC on my statements.

chinwoman

misscljones1989 wrote: »

has any one had any money go into their account as this seems to be the usual time over the last few days they have sorted a few people out....

Not had a penny yet at 4.30pm the guy in the call centre promised us faithfully we would have money within 2 hrs

S_uk

Can anyone else confirm whether they can currently view full statements on their NW online banking? I was able to last night but now it says the service is temporarily unavailable.

robin_banks

S_uk wrote: »

Can anyone else confirm whether they can currently view full statements on their NW online banking? I was able to last night but now it says the service is temporarily unavailable.

Temporarily unavailable all day....;)

MoneySavingPrincess

S_uk wrote: »

Can anyone else confirm whether they can currently view full statements on their NW online banking? I was able to last night but now it says the service is temporarily unavailable.

Yes I am a personal and business customer of NatWest - I have been able to see my online accounts all along. Just can't transfer money between the accounts. Had to go get cash out today. The balance amounts are out of date though as I know there have been some transactions each way that havent appeared yet.