Natwest Technical Issues

innovate

chinwoman wrote: »

Message to Customers from Stephen Hester RBS Group Chief Executive
....snip............
We have doubled the usual number of staff in our call centres....................
snip.....

Surely this must be a joke - - - how can they possibly have found, in the space of two days, one skilled and trained person for every existing CS person? How can they possible even have found so many unskilled and untrained people in such a short period of time?

This is the least credible corporate statement I have heard in a while.

Such statements from a CEO (allegedly - - more likely Hester's words been written by some oink in the RBS PR department) just add insult to injury.

Would have been a lot more convincing if they had just set up an 0800 number for people to call, instead of magically doubling their CS.

ALIBOBSY

misscljones1989 wrote: »

Ok doesnt look like much is going to happen tonight then! are diect debits leaving your accounts getting to their destination though, as have heard a few people say it shows the direct debit has left but hasnt reached where its meant to be.. thats whats happened to me, Money from natwest is meant to be in lloyds tsb account, it shows having left natwest but doesnt show in lloyds!

Looks like its stuck somewhere!

We had cash going into the RBS account from another RBS account which shows as gone from the second account and after showing for 2 days on the current account has now dissappeared. The payments including the mortgage which had showed as cleared on weds now all list as "pending". I rang the mortgage company who said their aware of the issues and at the moment the payment shows as "pending" on their system and as far as they know should eventually pass through the system and not incure interest or charges. But they advised to ring on Monday to check again .

Thought we were Ok as the payments were all on weds, but now everything is up in the air.

If these issues don't unwind properly alot of people are going need to chase the credit ref agencies to get stuff amended.

Ali x

MoneySaverLog

innovate wrote: »

Can't see any statements on my account right now, "service temporarily unavailable"

Yes me too, purposely avoiding making any transactions on any Natwest accounts until this all blows over.

silvercar

innovate wrote: »

Surely this must be a joke - - - how can they possibly have found, in the space of two days, one skilled and trained person for every existing CS person? How can they possible even have found so many unskilled and untrained people in such a short period of time?

This is the least credible corporate statement I have heard in a while.

Such statements from a CEO (allegedly - - more likely Hester's words been written by some oink in the RBS PR department) just add insult to injury.

Would have been a lot more convincing if they had just set up an 0800 number for people to call, instead of magically doubling their CS.

I'm sure its quite easy to double the number of people normally working on a Saturday, offering overtime to the usual Mon-Friday workers could easily generate the necessary number of people/

MoneySaverLog

innovate wrote: »

Surely this must be a joke - - - how can they possibly have found, in the space of two days, one skilled and trained person for every existing CS person? How can they possible even have found so many unskilled and untrained people in such a short period of time?

Offshore tech resources can be bought in and doubled when needed and then reduced later. It's the way these offshore resource centres work on project packs.

emweaver

suburbanwifey wrote: »

Still not had our salary payment. I wonder if we will ever actually get it?

DH hasn't had his either and because we are not a Natwest customer we can't even claim back the returned DD fees etc or ask for the emergency cash by proving his wages are due to go in.

emweaver

innovate wrote: »

Surely this must be a joke - - - how can they possibly have found, in the space of two days, one skilled and trained person for every existing CS person? How can they possible even have found so many unskilled and untrained people in such a short period of time?

This is the least credible corporate statement I have heard in a while.

Such statements from a CEO (allegedly - - more likely Hester's words been written by some oink in the RBS PR department) just add insult to injury.

Would have been a lot more convincing if they had just set up an 0800 number for people to call, instead of magically doubling their CS.

I expect they have asked those not scheduled to be on shift to work - overtime and not just randomly found extra people like you imply.

spike7451

silvercar wrote: »

I'm sure its quite easy to double the number of people normally working on a Saturday, offering overtime to the usual Mon-Friday workers could easily generate the necessary number of people/

The is a company over in Bangor (NI) ,Teleperformance,who have a RBS campaign,about 150 staff there,they have a dedicated recruitment agency in Bangor who just recruit for them,so it'd be easy to hire staff back or move staff from other campaigns to cover,like they did when the big floods happened a few years ago.

paul_h

innovate wrote: »

Simon?

Stephen Hester

Oh yeah... oops!

Well spotted. I was just reading an article by Simon Read of the Independent, this carry on's addled my brain!

dmliverpool

Vote with your feet. I'm staying but as soon as they mess up again I'm off. It's not something that happens regularly and if you live week by week it may guide you to save a little for a rainy day etc. also I always have enough cash knocking about to last about a week as I don't really trust banks.