Natwest Technical Issues

premiere

Am expecting a regular large payment to my business account from a client (self employed).

I've spoken to the client and they confirm they made the BACS payment as normal. I have in turn called Natwest as the payment in is not showing on my balance.

I called Natwest anyway and they refused to even investigate until after 2pm today stating they are are hoping to resolve BACS issues before then.

I won't hold my breath..........

Loumoltom

Fortunatley I had my shopping delivered from Tesco this morning but the driver was telling me there were alot of phonecalls made to customers this morning whose payments couldnt be authorised and they wouldnt be getting their orders delivered.Surely there is something can be done...one glitch and 1000s are affected!!:mad::mad:

paul_h

scattykat wrote: »

News says it's been fixed but won't be back to normal until Monday

Just on BBC News again now.

I'm afraid my account doesn't look 'resolved', as they put it. Although all transactions are listed, some large amounts are still not cleared.

Wyre

misscljones1989 wrote: »

Its £24,400, I have contacted him and am awaiting his reply but im not sure if its possible with that amount of money!

Hehe that is a large amount and definitely not something I would want to be carrying around. However, could he pass on something a bit less to tide you over and pay your rent?

Newdawn00

scattykat wrote: »

My balance now says -£140 where they have taken the money back i took out today. Wages etc hasn't gone in so i'm in minus pounds

There is obviously nothing wrong with that side of things then! No 'technical glitch'.

misscljones1989

This is such a mess! I can totally unerstand that sometimes technology fails, I know that is unavoidable but what does annoy me is that there is no Plan B! We are so reliant these days of this way of living that there really needs to be anothr option when systems fail as every one knows that can happen, so why are they not prepared in some way incase it does!

Wyre

paul_h wrote: »

Just on BBC News again now.

I'm afraid my account doesn't look 'resolved', as they put it. Although all transactions are listed, some large amounts are still not cleared.

Hm just checked again and tried to view my statement which apparently is not available at this time....

misscljones1989

Wyre wrote: »

Hehe that is a large amount and definitely not something I would want to be carrying around. However, could he pass on something a bit less to tide you over and pay your rent?

Maybe! I give up to be honest, ive now missed 4 ofmy 5 drect debits with the last one being de outon mnday, all of whic will charge me and i don think lloyds will be refundinme for natwests problems! What a nightmare, this couldt of happened at a worse ime, the end of th moneth when everyone gets paid and has payments to make!! Perfect!!!

scattykat

Bet there's a huge backlog now, there systems must be back working so hoping my money comes in today. Any charges then i'm not paying.

AccyAlly

scattykat wrote: »

News says it's been fixed but won't be back to normal until Monday

On the BBC News website it states:

"The underlying technical issue has now been resolved, according to a source within RBS.
However the inconvenience to customers is likely to continue throughout Friday as staff try to clear the backlog.
The weekend will provide a breathing space to update payments in and out of accounts, although there is no guarantee that everything will be back to normal by Monday." :eek: