Natwest Technical Issues

newfoundglory

cottager wrote: »

someone at the end too, if accurate:
'It's data corruption, isn't it - which has gone unnoticed for some time, but is now discovered. Previous backups or safe copies are useless as they are backups or safe copies of corrupt data, and are no good, leading to the necessity for a wholesale check and audit of masses and masses of data, with no guarantee of success, unless the technical bods who work down there in the engine-room somewhere can come up with a brilliant solution, which - although seemingly unlikely - is possible. I hope that they can come up with a fix, and are recognised for it - while those overseeing the debacle, to the very top, are castigated (and that is putting it politely).'

Possibly, but we can't know. This would in fact be the worst possible outcome - the fear of all IT auditors and IT security staff. Forget malware and hacking - this would be bad - a slow corruption of data which works its way into your hourly, daily, weekly, monthly and yearly backups. It also replicates to your BC sites. Its hard, if not impossible, to recover from.

But, personally, knowing what we do about RBS' irresponsible outsouring/offshoring - i still reckon its more likely someone has screwed up big time and there is insufficient experience and expertise left to fix the problem.

Either way, things are not well at RBS and Natwest.

preciousillusions

My benefit was due into my account yesterday (Saturday) and was not there, but was surprised to find it was showing today .

misscljones1989

princesskez26 wrote: »

Is nothing showing on your Lloyds tonight? I checked around 10:45pm and it shows 1 credit for tomorrow yet no salaries :-( I o feel for you and everybody else and too think its dire how the banks have got people into these predicaments and non-fatwest customers do not have the option to draw cash over the counter we're just having to sit and wait. I shall keep you posted im at work tomorrow but do have internet access I shall keep my fingers crossed for you and all xx

Nothing atall showing up! It was Thursday morning the apparent '' faster payment '' was made from my soliciters account After it not arriving within the 2 hours it allows i contacted Lloyds who told me they had been having a few probles with Natwest so to call them, I rang Natwest, thy didnt mention anythin about the problems they were having at the time, and told me to wait a little longer as they couldnt tell me anythig unless i had the bank account number and sort code... I then googled transactions with natwest and i found this forum! Since i hav rang them back but they cannot tell me anything more about it! I feel so sorry fo people who are struggling right now! Like it isnt hard enough to get by without all of this! I dont know what o do and there is no one there to ofr any support becuase i dont bank with Natwst!

misscljones1989

bizzybus wrote: »

just on news-- natwest dont have to pay compensation for losses due to technical issues hence the enfisis on there site TECHNICAL PROBLEM

I heard it too! They dont seem to have any facts on the news either!

princesskez26

misscljones1989 wrote: »

Nothing atall showing up! It was Thursday morning the apparent '' faster payment '' was made from my soliciters account After it not arriving within the 2 hours it allows i contacted Lloyds who told me they had been having a few probles with Natwest so to call them, I rang Natwest, thy didnt mention anythin about the problems they were having at the time, and told me to wait a little longer as they couldnt tell me anythig unless i had the bank account number and sort code... I then googled transactions with natwest and i found this forum! Since i hav rang them back but they cannot tell me anything more about it! I feel so sorry fo people who are struggling right now! Like it isnt hard enough to get by without all of this! I dont know what o do and there is no one there to ofr any support becuase i dont bank with Natwst!

Christ passed from pillow to post, all they leave you to do is sit & wait its ruddy disgusting and the delay is stretching itself out from a couple of hours to friday to monday now another couple of days :-s some people cant afford to wait :-(

bizzybus

the point is why should we have to wait for our own money

princesskez26

bizzybus wrote: »

the point is why should we have to wait for our own money

Your quite correct we really shouldnt im pretty peeved I had no salary paid last friday which puts me off going to work tomorrow but its not my employers fault, its really disgusting the whole thing :eek:

bizzybus

the worst i have heard is the young couple who had recently lost a baby and cant pay for the ordered headstone because of all this

misscljones1989

I tihnk its just a case now of people are really worried, and just want some honest answers about how long they have to wait, if they know then they can do their best to prepare but i did not think this would still be like this now! I thougt a few hours, maybe 24 at most! They just keep saying sorry! Not much point in that This could have been prevented by making sure they had the skilled staff, and checking everything properly! They have made peoples lifes hell and all we get is 2 minutes at the end of the news to inform us of nothing whilst every oter county in the world takes up the first half hour of the news!!!! Grrrr!!! (sorry! Got a bit annoyed there!)

princesskez26

bizzybus wrote: »

the worst i have heard is the young couple who had recently lost a baby and cant pay for the ordered headstone because of all this

I saw that one a couple of days ago too