Natwest Technical Issues

xbecx30

Local branch in reading closed and a number of angry customers outside just tried to login on line and now its telling me that that's also down now. NATWEST bank need to sort this out its not fare u wouldn't accept it if customers said they couldn't pay money in because of technical problems so why should we accept it :@

Daddy-Spendless

i went to the branch, the staff ended up being quite rude and unhelpfull which meant i left none the wiser and feeling very angry, i will definitly transfer my banking to my barclays account that has been sat their relativly unused, just need to figure out what im going to do about the overdraft on the natwest account.

paul_h

madmicky109 wrote: »

been told it should be fixed this afternoon (dont hold your breath though)

If they don't and it drags on into next week, this could turn into a disaster for NatWest.

The next week or so is the busiest time of the month for salary payments, and I'm guessing everyone is affected by these issues. I can see a lot of people looking for a new bank.

lolavix

Any regular payments in are being cashed even if not showing

trixy223

gracie1989 wrote: »

same here i only have a basic account so in the same place there with no other help

For anyone waiting for wages/benefits/payments etc to go in via bacs.
The bacs payments are processed only once every day at 4- 4.30pm so if they manage to sort the issue before this time nothing will show in your account until they do another bacs process at 4- 4.30pm this afternoon. So don't even bother to check for money in via bacs until after 5pm. If the problem is not sorted by then unfortunatly it will have to wait until they do the next bacs process tomorrow at 4 - 4.30pm.

This is not just Natwest by the way. This is protocol for all banks and building societies who process bacs it is only done once a day at around 4 - 4.30pm.

mumof2:D

If the money isn't showing,does that mean its not in there or could I go to the cash point and withdraw money I know should of been in there today. Or is it just a matter of waiting until the balances are updated?

sarahsarah25

I just rang my bank asking if I could go into the branch and withdraw the tax credits payment I was due today the smart !!!! on the other end of the line said NO and was laughing about it and apologised. I have 50p in my account as was expecting money this morning I said to him an apology won't buy me milk etc for my kids and I'm almost outta electric I'm so bloody mad especially vos he seemed to think it was funny :mad::mad::mad:

Charl8284

Finger's X'd that will work then with what you have just told us.

ikkle87

Doors at my local branch are locked. x

trixy223

lolavix wrote: »

Any regular payments in are being cashed even if not showing

Only if you bank with Natwest not if you are with another bank waiting for money to come in from Natwest! LLyods TSB will not honor my direct debits going out and advise they will be returned, They will not waiver the charges I am to incurr and they will not let me draw against my regular wages that go in on 21st of every month (even though they have been paid in on this date without fail for the past 16 years!)