Aqua Reward Credit Card - 3% cashback up to £100/year

[Deleted User]

donslosers wrote: »

Are there any other Aqua former customers out there who still haven't received their cashback cheques?

That would be me

smokey_dave

aleph_0 wrote: »

I think you should have got your complaint in with Aqua whenever you wanted, and then if you reached a deadlock letter, or 8 weeks have passed without it being resolved, then go to the ombudsman.

I understood from your initial post that you went straight to the ombudsman, sorry, I must have misunderstood. Whilst aqua have been rubbish, I still think it's best to work the system, get your dated complaint in, and then go to the ombudsman 8 weeks later when they're able to act (at which point, aqua would have to pay for the complaint, I believe).

I feel so sorry for all of you who have not yet received your cheque from AQUA. If you have not already informed AQUA you should complain to them NOW and tell them that you are about to complain to the ombudsman. AND if no cheque arrives do so in 7 days as they will write to AQUA within a few days.

danthemoneysavingman

just be patient, it is coming...

simax

Still got nothing, account still £100 in credit.

I said I'd give them to 31st March before doing anything, so tonight a secure message formally lodging a complaint and threatening action from the ombudsman if nothing sorted has been sent.

Bunch of jokers.

donslosers

Still not received cheque, despite being told they were being re-sent last week.

No explanation for delay.

No apology....

Tried logging back into my account to see what's happening and it was blocked!

So, Stalemate!

Glad that some have received their money and are happy but not everyone...

Have now lodged complaint with FS Ombudsman, as no response to complaint of 10 - YES TEN - weeks ago.

Bad enough that they haven't done what they said but the communication/customer service is execrable!

System

Still nothing here either. Phoned them at the end of last week in response to my secure message. The lady said they would do a bank transfer, so gave my sort and account number.

Still nothing in my account yet and account still showing in credit. If the funds aren't received by Friday, I will send my formal letter of complaint.

blitzboy

Paid our cheques in on Thursday (when they arrived) and they've cleared today without a problem.

Ok they took a few weeks longer than expected but it wasn't really a problem, personally I'm happy with the service provided by Aqua. A few weeks later than expected, but a few months earlier than I expected to get it originally :-)

boobbby

teepee83 wrote: »

Still nothing here either. Phoned them at the end of last week in response to my secure message. The lady said they would do a bank transfer, so gave my sort and account number.

Still nothing in my account yet and account still showing in credit. If the funds aren't received by Friday, I will send my formal letter of complaint.

Phoned last Sunday and they agreed to pay into my bank account £20 so I gave them a sort code and account number. They tell me it would be in my account within 2 days. I checked today and it has been paid in using faster payments so looks like they can pay money back quickly if they want.

jetfighter

I'm having a right farce with my cheque.

I received it on 12th March 2014 for the amount of £125.99 - my £100 cashback plus a £25.99 refund I'd received from Amazon.

Tried banking it at a self service machine at Halifax and it was rejected, so took it to the counter, where it was also rejected due to there being one too many digits on the cheque.

I took it into HSBC which is where the cheque was issued from (unfortunately I don't have a HSBC account) and they phoned someone who confirmed that it was a faulty batch of cheques and that Aqua had been advised to send out new cheques.

Sent a secure message to Aqua asking for a replacement cheque and, in their usual style, they replied via snail mail confirming that the cheques were now being accepted at banks as a communication had gone out, so I should try again.

Went to Halifax yesterday and tried banking it again at the desk. Nope, they would not accept it as the code was too long.

Went to HSBC and they phoned the same guy again (I saw the same lady) and she told me to tell Halifax to just enter the cheque number without the 3 at the start of it, to make it 6 characters.

So off I went back to Halifax and the assistant spent about 25 minutes on the phone to HSBC (making me late for a meeting in the process) then came back to tell me she couldn't alter the cheque number as that would be classed as fraud, and I should request a new cheque from Aqua.

So will be ringing Aqua tonight rather than trying to communicate via their weird secure messaging system. I'm honestly not sure how to stop going around in circles with this one?!! I've wasted 2-3 hours of my life trying to resolve this! Very frustrating!

donslosers

That's ridiculous!

Threaten them with the Ombudsman when you 'phone yet again and they may offer you £20 compensation for the hassle you've had.