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FREE or CHEAP Hotels from Easyjethotels.com - POST YOUR FINDS HERE

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  • budgetflyer
    budgetflyer Posts: 5,949 Forumite
    Hi, just wondering if someone can help me.

    I had my claim approved in March, stayed in my hotel in london in April, (last night of accomodation 25th April).

    The email approving my claim said £900 would be refunded to my credit card within 28 days of my stay. That time is now up, and no refund has been made. I think most people had their refunds almost immediately after their stay.

    Now their terms say refunds within 180 days I think. Should they honour the 28 days that was in the terms and conditions when I made my booking.

    Thanks for your help.

    John
    You probably wont see NADA on your CC until 25th May.
    Im waiting on 2 and phoned them. They are sticking stricktly to original 30 day policy.
    Im sure when I booked it said 7, Ill give them 30 days netherless before the mother of all lawsuits hails down on their battered heads

    I have spoken to my CC provider.
    They tell me if theres any hassle, they will take up the complaint as I have proof of their refund promise.
    I must add, at the moment, in my case EJH are still within their 30 days grace so it may not be neccessary for me to shut them down;) however, troops are assembling on the border as we speak, just in case:D
  • cutesee
    cutesee Posts: 99 Forumite
    hi i was wondering if the double money offer works with holidaynights.co.uk? just dont wana book it n not get anything back.its for staying 1 night in manchester at salford quays on july 28th. works out on EJH at £110 and on holiday nights at £57 so that would mean a £4 hotel! But would reALY LIKE HELP ON THIS PLEASE!!!
  • cutesee
    cutesee Posts: 99 Forumite
    any help please?
  • budgetflyer
    budgetflyer Posts: 5,949 Forumite
    Im pretty sure Holiday nights charge a CC fee but no fee for debit cards. To make it the same you would maybe have to book easyjethotels with a debit card.
  • jimmymac87
    jimmymac87 Posts: 142 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Thanks for all the brill info!

    QUick question: Would easyjet hotels price promise apply to a cheaper price found on londontown.com??
  • TBeckett100
    TBeckett100 Posts: 4,732 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Cashback Cashier
    lucky for me
    "The sum of £852,40 (the Price difference of 426.20 multiplied by two) will be credited to your credit card
    account approximately 5 working days after the end of your stay at the Eurostar Gaudi ."
  • TBeckett100
    TBeckett100 Posts: 4,732 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Cashback Cashier
    jimmymac87 wrote: »
    Thanks for all the brill info!

    QUick question: Would easyjet hotels price promise apply to a cheaper price found on londontown.com??

    no because you pay at the hotel.
  • TBeckett100
    TBeckett100 Posts: 4,732 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Cashback Cashier
    and again
    I have checked the website https://www.diytravel.com and have verified that your 'Double-Price Guaranteed'
    claim is valid as per our Terms and Conditions.

    The sum of £852.40 will be credited to your credit card
    account approximately 5 working days after the end of your stay at the Hotel Eurostars Gaudi.

    If you require any further assistance, please do not hesitate to contact me.
  • budgetflyer
    budgetflyer Posts: 5,949 Forumite
    What date did you book that Tom ?
    They dont say when on any of my emails and I cant remember the exact timeframe in the t&cs at the time.
  • jonnyjackov
    jonnyjackov Posts: 330 Forumite
    After not recieving my £900 refund, and 30 days passing after my completion of stay, I sent three emails to hotelopia with no response.

    I telephoned today and was told that their terms and conditions had changed and I would recieve my refund within 180 days not 30 days.

    I explained that the T&Cs when I booked stated 30 days, to which she replied that ther T&Cs also stated that the T&Cs could be changed at any time!!!

    I then told her that they sent me an email stating my refund would be 30 days, and they can't just change their minds, and if I had known they might not honour their T&Cs and emails I would have cancelled the booking and booked elsewhere at £450 cheaper.

    Then she said she had noticed that my refund was actually done on friday 25th May, and would take upto 7 days to show on my card. Thats more like it.

    It seems my refund is on its way, but would they be allowed to make you adhere to different (later) T&Cs than the ones in place when you booked.

    Hope that makes sense.

    John
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