Advice Please On A Possible Ebay Problem

Contains_Mild_Peril

I'm with Stig... I still don't understand why it would be important to you to have them sent in separate envelopes. As a seller, I try to respond to polite queries and (rare) complaints promptly, but it might sometimes be a couple of days before I get a chance to reply. I'm afraid someone thereatening a negative feedback after receiving what they paid for at the price they agreed to pay would be unlikely to elicit a nice response from me. I would only neg a seller if the goods were either missing, very different from the description or faulty and the seller was uncooperative or unresponsive. I think a neg for a minor niggle is quite inappropriate.

jasmineswhiskers

PeteHerts wrote: »

Dont i get any feedback from a seller til i give feedback or do you think they are just holding out to see what i do?
If they've made a genuine mistake like i may have done by threatening negative feedback unless they responded then why wont they email me back saying that?

I guess they're a bit fed up with you.

PeteHerts

stig wrote: »

But as a buyer you don't get anything extra from having two parcels instead of one, so why do you want them, other than the knowledge that by doing so the seller is worse off?

Try to put yourself in the position of the seller - do you really think he's sitting there thinking "I could put these in one envelope, save resources and possibly postage costs, and perhaps save the buyer two trips to the sorting office instead of one - but no, I know this buyer wants me to give as much of his money to the post office and the packing supplier as possible, so I'll post them in separate parcels."

Again, I'm just trying to understand why a buyer would insist on something (to the point of threatening negative feedback) just so the seller was worse off. You didn't even ask for joint postage but deliberately bought separately.

And if I made two separate orders from a supplier and they sent them in the same box, I wouldn't complain if I accepted the P&P charge at the time of order - as long as they arrive well packed and on time I couldn't care less if they had a little company on the way!

Stig

I believe that sellers on Ebay should give the same treatment to their customers as any other retailer.
We buy on Ebay because we want to save money but never the less you still expect the service you pay for.
Why didnt the seller mail me saying i've put the stuff in 1 envelope is that ok or would you like a reduction on the P&P?
If he's a chancer then i imagine nobody else has complained but thats more fool them.
With your comment about accepting 2 lots of goods in the same box and accepting the P&P well i go back to the point that if you pay twice then why shouldnt you get that service!

To simplify this if you was moving house and the movers said you needed 2 lorries but then only sent 1 because they decided thats now all you need but still charged you for both then the principle is the same for both cases.
I understand everyone has to make money and if i wanted to have both items put into 1 envelope and only pay 1 charge and the seller said no then theres nothing i could do apart from accept that and either not buy off them or pay the 2 amounts. Also i chose not to reduce the cost by doubling up and again that was my choice to pay the 2 charges so why should the seller ignore what im paying for and do what he likes.

PeteHerts

Contains_Mild_Peril wrote: »

I'm with Stig... I still don't understand why it would be important to you to have them sent in separate envelopes. As a seller, I try to respond to polite queries and (rare) complaints promptly, but it might sometimes be a couple of days before I get a chance to reply. I'm afraid someone thereatening a negative feedback after receiving what they paid for at the price they agreed to pay would be unlikely to elicit a nice response from me. I would only neg a seller if the goods were either missing, very different from the description or faulty and the seller was uncooperative or unresponsive. I think a neg for a minor niggle is quite inappropriate.

But i havent got what i paid for i got charged £1.90 twice in P&P for goods that arrived in 1 small envelope with a first class stamp!
No matter what the amount is if someone has overcharged then i have a right to complain.

PeteHerts

jasmineswhiskers wrote: »

I guess they're a bit fed up with you.

Have i not got a right to be fed up with them for not supplying the services i've paid for?

MrsTinks

It's not the same really no... On one it says "we will bill you for 2 lorries" but then only 1 is used (although techncially if you made the calculations on volume your stuff would take up then the error is yours and they are fully entitled to charge you for both vehincles) - Ebay enables people to sell items to people who want to buy them. for some that means saving money for others it's tracking down a much wanted item. You bought 2 items, and you chose to pay 2 lots of postage and more than likely your seller had to pay two sets of fee's to paypal... Anyway - HOW he gets the items to you is not really important... although it says royal mail then there is nothing stopping him driving 300 miles to hand deliver it to you.
If he had charged you £10 and then obviously only spent £1 on postage then maybe I could see your point, but even then he's allowed to charge reasonable whatever for cost of packaging and getting to the post office etc... you knew how much it would cost when you paid why get so upset about such a small amount? As I said if it had been something like £10 then yeah I would agree he's a chancer, but you're talking cos of a stamp here...
Send a mail and appologise and hope he won't neg you...

MrsTinks

PeteHerts wrote: »

Have i not got a right to be fed up with them for not supplying the services i've paid for?

If getting 2 envelopes are so important send him a mail and ask him for a second used envelope to be posted so Ryal mail can risk loosing this too (how many did wachdog say they loose this evening?) and you can add some more to the rubbish bin outside and eventualy the landfill sites and increase the carbon footprint on the planet...

What if this is genuinely a mistake on his part and he hasn't been able to reply because he got hit by a bus on his way home from posting your CDs which he ran especially to make sure made the post that day so you could have them super quickly???

funkyfunkymonkey

Hi Pete

What you're saying is right, you have paid for 2 P&P's and the seller put them into 1 envelope, and you got them nice and quick.

It probably didn't even cross the seller's mind that you might want them in 2 separate envelopes and it's unlikely that he's trying to 'put one over on you'. He may not even have considered the 40p reduction as you need to buy in 1 transaction to get the automatically applied reduction - and if you have paid as 2 separate transactions in Paypal he will have lost more money there as it would cost him more in Paypal fees.

Mountains and molehills kind of spring to mind - on the scale of what can go wrong on Ebay - this was a smooth ride - you got the items you wanted.

FFM

PeteHerts

tine wrote: »

It's not the same really no... On one it says "we will bill you for 2 lorries" but then only 1 is used (although techncially if you made the calculations on volume your stuff would take up then the error is yours and they are fully entitled to charge you for both vehincles) - Ebay enables people to sell items to people who want to buy them. for some that means saving money for others it's tracking down a much wanted item. You bought 2 items, and you chose to pay 2 lots of postage and more than likely your seller had to pay two sets of fee's to paypal... Anyway - HOW he gets the items to you is not really important... although it says royal mail then there is nothing stopping him driving 300 miles to hand deliver it to you.
If he had charged you £10 and then obviously only spent £1 on postage then maybe I could see your point, but even then he's allowed to charge reasonable whatever for cost of packaging and getting to the post office etc... you knew how much it would cost when you paid why get so upset about such a small amount? As I said if it had been something like £10 then yeah I would agree he's a chancer, but you're talking cos of a stamp here...
Send a mail and appologise and hope he won't neg you...

Again its not about the amount but about the service that is paid for being different to the services thats being given.
With regards to the lorries then i said the movers decided it needed 2 lorries but sent only 1 but still charged for 2.
This is about principles pure and simple and with regards to the costs these items were for a mate so the money isnt a factor for me.

Avoriaz

Pete, for god’s sake shut up about this.

You got exactly what you paid for.

You bought 2 CDs for 99p plus £1.90 p&p each and that is exactly what you got. You didn’t ask for a postage discount so you didn’t get one. In similar situations I always ask up front and I usually get a discount. If a seller refuses a p&p discount I modify my bidding accordingly.

I bet a pound to a penny that if the seller had sent them in two separate envelopes you would have complained that one arrived a day later than the other. :rolleyes: