Santander - 80k been stolen from account?

stringer_bell

jamesd wrote: »

Yes, I'd say that £80,000 going missing is a bit of a shock alright!

For some possible ways try http://www.banksafeonline.org.uk/ . Phishing is one of the most common ones, tricking you into supplying your own login details. There are plenty of other ways, including attacks that come via your own browser after you visit a hostile site. The security software that Santander wants you to install is designed to try to make that browser-based attack harder, among other things.

Theres no way I would of fell through one of them phishing attempts, I always type it in by hand. It could of been a browser attack though.

The money was drawn out via FP service to an account with my name according to my statement, so someone has opened up an account at another bank with my name, which is scary!

Sailmakers

hubb wrote: »

And to think I have just opened a Santander savings account and transferred all my money as their interest is very good. Wish I had stayed with West Bromich now :-(

For goodness sake you're acting like it happens to every account. Unfortunately fraud occurs at every bank. Of course this thread is going to attract people with similar experiences.

noelphobic

stringer_bell wrote: »

T.

The money was drawn out via FP service to an account with my name according to my statement, so someone has opened up an account at another bank with my name, which is scary!

Not necessarily - just because whoever transferred the funds put your name as the recipient's, that doesn't mean the account at the other bank is definitely held in your name.

twig1_2

I had a similar experience a few months ago . The thiefs got into my santander account and sucked £100 out of my current account from another bank then withdrew the whole balance of my savings several thousands in total . Santander reckoned they had phoned me about the suspicious activity and stopped the whole transaction. They would have none of it being their fault and told me to have my laptop cleaned. There was nothing on my laptop so I told them . Still got no explanation how it happened I was supposed to be pleased they had stopped it. I wondered whether it was an inside job. I wonder at the commonsense of these systems a year ago someone else put a tax return in for a repayment and they paid it out to a bank purportedly in my name 350 miles away when my employment was still at home town.

stringer_bell wrote: »

Theres no way I would of fell through one of them phishing attempts, I always type it in by hand. It could of been a browser attack though.

The money was drawn out via FP service to an account with my name according to my statement, so someone has opened up an account at another bank with my name, which is scary!

sebastianj

Normally such transactions will go to an account which the bank will be aware of. Personally I think it is rare as when any fraud is suspected the bank will call you.
sebastian

kizkiz

sebastianj wrote: »

Normally such transactions will go to an account which the bank will be aware of. Personally I think it is rare as when any fraud is suspected the bank will call you.
sebastian

I read that and missed out the full stop.
Couldn't work out why the bank would be calling me sebastian when that isn't my name :rotfl:

innovate

stringer_bell wrote: »

The money was drawn out via FP service to an account with my name according to my statement, so someone has opened up an account at another bank with my name, which is scary!

twig1 wrote: »

The thiefs got into my santander account and sucked £100 out of my current account from another bank then withdrew the whole balance of my savings several thousands in total .

How would somebody draw out / suck out money of your account(s), without logging into it? Did they use Direct Debits? If so, Santander must have the Direct Debit authorisation on file?

Have you reported the issue to the Police?

sebastianj

thanx KiZKiZ,
i get the joke.
sebastian

mgdavid

stringer_bell wrote: »

Via internet banking apparently, to a person with the same name as me, although I didn't make the transaction. Seems I've been robbed. Rang them and they will open investigation. This is crazy. any idea if I will get it back?

was taken out over few days, and on my internet banking the recipitient had same surname as me, hmmm. Also last month my sim didnt work and when I rang O2, they said someone had activated my sim, but that was only for one day. crazy

2nd paragraph unclear - are you using online banking via mobile phone?

stringer_bell

mgdavid wrote: »

2nd paragraph unclear - are you using online banking via mobile phone?

No, On my Pc

The phone issue.. I have a contract with o2.. somtime last month my phone said sim not available. So I rang O2 who told me my sim had been re-activated elsewhere ( in a shop ) so I thought nothing of it, maybe a computer error somwhere, and a day later it was back online. I think this may of had somthing to do with this, although could be coincedence, but having my phone number would of been a good tool to transfer all this money