Santander - 80k been stolen from account?

innovate

Yeah, v good question.

The OP did turn up in other threads (e.g. here) since he posted about the alleged £80K theft but hasn't mentioned it again.

Would be really nice if we knew the outcome.

innovate

We never heard the outcome of that one, even though the OP has been posting recently on other matters.

Would be really nice to know what happened.

matttye

Even if you were careless with security, the law says the bank can charge you (I think £50 but don't quote me on that). It doesn't say the bank therefore doesn't have to refund you.

Any unauthorised transaction is immediately refundable by the bank.

Edit: just realised age of thread, but the above still applies!

ChiefGrasscutter

I'm afraid I'm of an age of extreme cynicism, and when we never get to hear the resolution of what seems a dire situation on these forums I tend to suspect one of the following:

1. The thread is a wind up - and is a total fabrication. Given the number of threads that forumites can show to be fiction to the extent that the MSE moderators remove them totally - there must be a lot more that get through.

2. The bank was quite justified in its actions (eg closing an account summarily) as the OP was indeed carrying out activities to varying degrees being not in accordance with the bank's T&C's, policies or Gov' regulations.

3. The fraud/theft was actually carried out by persons known to the OP who had access to the OP's details, cards, phones, passwords whatever.


As you say, who knows what was the final resolution in this case and exactly what happened and who did what................

marlewuk

If the payment was setup online - the fraudster would've needed to setup a recipient, is it still on there?

I recently transferred monies from santander to another bank - 10k and 27k both times i had to go through additional security through the fraud team before they were allowed to process.

Very surprised 80k went through

dalesrider

matttye wrote: »

Even if you were careless with security, the law says the bank can charge you (I think £50 but don't quote me on that). It doesn't say the bank therefore doesn't have to refund you.

Any unauthorised transaction is immediately refundable by the bank.

Edit: just realised age of thread, but the above still applies!

£50 is relating to card payments.

They DO NOT have to refund immediately in certain cases.

PSD does NOT cover every payment type.

80K is never going to be refunded overnight. It is going to require a lot of looking into and senior management getting involved before such a amount is written off.

Any internet banking fraud will require some time to find things like ip's used.
Unlike card based fraud which is pretty clear cut and has ways of reclaiming losses.

CRISPIANNE3

With me a fraudster deposited £53K into my account and was hoping to move but thanks to Cahoots fraud prevention systems (Santander co) the fraudster was stopped in their tracks.

stringer_bell

Hello,
sorry I didn't reply to this, once it was fixed I just totally forgot, which is selfish of me, plus I didn't realise people cared

It was returned to me in full, it was returned within a week but I had to go to the branch to confirm my identity to get my online banking setup again. Apparently, some hacker got my details, did a sim swap using my phone and then transferred the money out over 3 days!

It's a shame that santander dont have one of them pin sentry devices, I never had such trouble with Barclays or Natwest

innovate

Hello again stringer_bell, thanks for updating!

stringer_bell wrote: »

....did a sim swap using my phone...

how did they get hold of your phone? Didn't realise your phone had gone missing. How did they unlock your phone? How did they manage to change the phone number on your Santander account? I understand a phone number change normally involves the texting of an authorisation code....to your registered phone number. So it's by no means just a matter of swapping SIMs and changing phone number.

And how did they relate your phone to your name, address and bank account? Needs some inside knowledge to get all this together.

stringer_bell wrote: »

It's a shame that santander dont have one of them pin sentry devices, I never had such trouble with Barclays or Natwest

god no, please not more accounts which need a calculator-look-a-like that isn't a calculator.

stringer_bell

innovate wrote: »

Hello again stringer_bell, thanks for updating!

how did they get hold of your phone? Didn't realise your phone had gone missing. How did they unlock your phone? How did they manage to change the phone number on your Santander account? I understand a phone number change normally involves the texting of an authorisation code....to your registered phone number. So it's by no means just a matter of swapping SIMs and changing phone number.

And how did they relate your phone to your name, address and bank account? Needs some inside knowledge to get all this together.

I don't know the info, but on the day of this happening I noticed that my phone had no signal.. of course I just thought this was a network error.. so I rang 02 and they said my sim had been activated in a shop in London. I told them how, and they said they will de-activate it and re-activate mine.. again I thought nothing of it..

morning after, my phone still had no signal.. I rang O2 again and they said same thing. I'm guessing they got a hold of my phone number somhow, activated a sim in another shop with number ( I have no idea how this happened ) and used it for the activation code

When I came to checking my bill for that day, I noticed they rang the london train station timetable service and rang all phone providers ( probably trying to get contract in my name ). Luckily they never

So to wrap up, they never got a hold of my phone, they somhow activated another sim with my number and de-activated mine