Santander - 80k been stolen from account?

stringer_bell

innovate wrote: »

A phone contract in your name and address would show on your credit records

Have you yet reported the entire matter to the Police? If not, why not?

I have reported it this morning yes

I'm in process of getting my credit records, they say instant on the website, but I'm having to wait 3-5 days to access it, so much for instant

innovate

zxspeccy wrote: »

If I wanted to transfer £80K from my online banking account then it would need to log on to online banking first and then use my card/card reader to get an authorisation code to verify this large transaction.

Works slightly differently with Santander - the first time you pay a new person, they text you an authorisation code. If that code doesn't get entered, no payment will be made.

You can make subsequent payments to the same payee without necessarily needing a texted code - - seems quite random whether you do get one or not.

They do, however, always, ring me (much to my annoyance) if I want to transfer anything over £10K to payees I have used before. Perhaps I shouldn't be annoyed but greatful that they do. They ask a whole series of questions about myself and about my account with them - - it would be extremely difficult for an imposter to get past this check.

Payments below £10K might get through - - though I had one blocked just this week. Made a payment of £9,800 on Monday, and wanted to make another of £9,500 on Tuesday. Monday went through ok, Tuesday they called before they processed the payment. They reminded me that I should be calling them to pre-authorise if I want to make larger payments, or use their telephone banking in the first instance.

I have heard from other people that Santander block larger online payments regularly. It just doesn't ring right to me that £80K can vanish unless someone with intimate knowledge is involved - or there has been a catastrophic error inside Santander.

Anyway, stringer_bell will no doubt tell us sooner or later what happened

innovate

stringer_bell wrote: »

I have reported it this morning yes

I'm in process of getting my credit records, they say instant on the website, but I'm having to wait 3-5 days to access it, so much for instant

I think if you pay £18 or thereabouts (rather than £2), you get instant access. You can also call Experian but they will want money before they part with what they have on file for you.

stringer_bell

innovate wrote: »

I think if you pay £18 or thereabouts (rather than £2), you get instant access. You can also call Experian but they will want money before they part with what they have on file for you.

I've checked experian and I can only see free credit score or the 2 pound one, I bought the 2 pound one.. I also bought statutory credit report from equifax too

ChiefGrasscutter

Sad to say, the OP may also be wise to start looking at those people friends/family whatever who are close to them - who will know a great deal about the OP and may have easy access to mobiles/computers/financial data to a varying extent.

innovate

For instant access, you need to sign up for the 30-days "free" trial.

That means you have to give them your credit card - - and unless you cancel before the trial is up, they will start taking money from your credit card.

It's easy to cancel though - - you just have to remember calling them in time.

I think you can also cancel your subscription any time you like - - given your current situation, you might want to be able to check your files regularly for a couple of months? If you want to sign up properly, you can do it via Topcashback, for £5.15 cashback.

stringer_bell

innovate wrote: »

For instant access, you need to sign up for the 30-days "free" trial.

That means you have to give them your credit card - - and unless you cancel before the trial is up, they will start taking money from your credit card.

It's easy to cancel though - - you just have to remember calling them in time.

I think you can also cancel your subscription any time you like - - given your current situation, you might want to be able to check your files regularly for a couple of months? If you want to sign up properly, you can do it via Topcashback, for £5.15 cashback.

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I't not my day

innovate

stringer_bell wrote: »

I't not my day

Sure doesn't sound like it!

Keep the faith

stringer_bell

innovate wrote: »

Sure doesn't sound like it!

Keep the faith

In other news, I rang all the mobile companies they rang on my phone bill and doesnt seem like there are accounts in my name or address, phew.. they sure as hell tried though I bet

pqrdef

As already mentioned, setting up a new payee normally involves a code being sent to your mobile. But I believe there's a workaround for people who can't receive text messages - including fraudsters.

This is the crucial step, because Santander are liable to argue that you positively identified yourself as you at this point.


The other interesting question is how the fraudster planned to get hold of the money and disappear without leaving a trail.