Tesco Misprices Thread 14

kolibri

weby72 wrote: »

I was in a Tesco in Stoke yesterday afternoon and they had Rump Steakharged the single pack at £15/kg. I went to the customer service & explained. I escorted them to and pointed out the SEL. They insisted the single pack had been put there

Interesting story! Well done, if I were you I would have done the same thing!

daveeeeed

weby72 wrote: »

I know this won't sit well with some on here,

I agree with what you have done but there is a risk that it could be counter-productive if done so many times that T decide to stop doing DTD (or tighten up their procedures so much that we won't see these glitches any more). On the other hand it might reinforce their DTD policy - some have observed that it is used as an incentive/competition between stores to get the fewest DTD refunds.

pauletruth

daveeeeed wrote: »

I agree with what you have done but there is a risk that it could be counter-productive if done so many times that T decide to stop doing DTD (or tighten up their procedures so much that we won't see these glitches any more). On the other hand it might reinforce their DTD policy - some have observed that it is used as an incentive/competition between stores to get the fewest DTD refunds.

they were not doing her a favour they overcharged her by double the value of the goods. she has the right to complain to trading standards. which if they followed it up could cost them a lot more.

don't feel guilty think how much they are ripping off the other customers.

daveeeeed

pauletruth wrote: »

they were not doing her a favour they overcharged her by double the value of the goods. she has the right to complain to trading standards. which if they followed it up could cost them a lot more.

don't feel guilty think how much they are ripping off the other customers.

With respect you are missing my point. They straight away offered the "correct" value. The DTD is an extra refund to keep people sweet and - according to some - measure performance across the stores, i.e. one of the store Performance Indicators could be "how many DTD have been awarded this week" (the fewer the better as far as T is concerned).
DTD is great for the careful customer but I'm sure T would change their policy if it stops benefitting them.

Doc_N

And they wonder why their profits are falling! Some of their staff don't seem to be able to make the connection between hacking off customers and sales lost to competitors.

Aldi and Waitrose - the perfect (and much cheaper, better quality) alternative to Tesco.

getmore4less

weby72 wrote: »

I explained the truth (that it was a mislabel and I should get the product for half the price charged, then DtD).

You just get DTD. that the money back for the over price + the same amount again.

If you got the product for 1/2 the price charged and then DTD that would be 3 times the over charge.

pauletruth

its because they over charged you by double the real price that you get it free.

mazziem

CAn anyone point me in the direction if self scanner in the coleraine / ballymoney shops or even Ballymena - all Northern Ireland . Sorry if wrong post but can't find the thread for this xx

Ukmark

Keep an eye out for certain wine labels that have not been removed during the Tesco wine festival.
Yesterday I got 6 bottles of first cape limited edition rose. The SEL said £7.99 each or 3 for £12.
Thinking that at the very least I would get the 6 bottles for £18 I gave it a whirl. (Or that the previous glitch where the 25% came off the original price of £7.99 would kick in)
However, the multibuy wasn't applied at all so I was charged 6 x £7.99 - 25% = £35.95.
I went straight to CS with my receipt and after quite a lot of brainstorming and discussion, during which the member of staff mentioned dtd, we sorted out that I was due back £35.90 due to the overcharge.
The CS lady, who was now standing next to her supervisor tried to deny that she had ever mentioned DTD but I insisted that she had and that I was entitled to it and I was soon leaving the shop with nearly free wine and a smile on my face.

The date on the SEL was 23/4/2013 so I can only assume that Tesco have stopped doing any multibuys whilst the 25% offer is on.

Happy hunting !

ekroys17

weby72 wrote: »

I was in a Tesco in Stoke yesterday afternoon and they had Rump Steak half price at £7.50/kg, but only packs of two with the 'half price' stickers/prices. The SEL didn't specify the number of steaks (just said "Tesco Rump Steak half price £15.00 £7.50"). There was one pack of single rump steaks, with the product label showing £15/kg. I bought a pack of two (half price) and the single pack.

The checkout obviously charged the single pack at £15/kg. I went to the customer service & explained. I escorted them to and pointed out the SEL. They insisted the single pack had been put there by a customer by mistake and wasn't in the deal, which was just for packs of two steaks. I dug my heels in and told them the SEL doesn't specify how many steaks are in the pack, just that Tesco rump steak is £7.50/kg. She called over a shelf stacker, asked her to confirm that the single packs weren't in the offer (hmmm...leading question), and the stacker did just that, adding that single packs were stacked somewhere else. "Where?" I asked. They pretended to look around the beef section and, of course, couldn't find a separate space for single packs of rump. The CSA then agreed to put through the steak at half price 'as a goodwill gesture'. Off we walked back to the CS desk.

As she was putting the adjustment through, I chirped in with "And I get double the difference, yes?". This was akin to lighting the blue touchpaper. In her view, I most certainly did not. She was doing me a favour (!) and I definitely wasn't entitled to DtD. I then read to her the DtD section of the customer service pledge thing behind the desk. Fuming, she stroppily told me that it was NOT a mislabel - it was just put in the wrong place by a customer. I stayed very calm (I was actually dying to laugh) and repeated that the SEL just said Tesco Rump Steak half price, from £15/kg to £7.50/kg, that there wasn't another place the steak could have been misplaced from, and Tesco should honour their promises. She refused, so I asked for a full refund of the single steak, handed it her back, and asked for the phone number for their central customer services. As she was getting me a leaflet, a chap appeared and asked what was the matter. His badge said he was the Meat, Poultry & Fish Manager (or somesuch). The customer services woman explained her version. I explained the truth (that it was a mislabel and I should get the product for half the price charged, then DtD). He obviously agreed with her version, but said that this time he'd make a gesture and give DtD. The woman, still steaming and with lips drawn tight, said "but that makes it free". The bloke agreed but told her to refund the full amount and give me the steak.

At this point, I'm feeling good. I could walk away with my free steak, but I don't. I tell him I think it's a disgrace that Tesco initially refused to honour their customer service pledge and have only now done so reluctantly, after I've spent 10 minutes standing my ground, but still he's not acknowledged it was Tesco's mistake. He tried to trot out the "but it's not really a Tesco mistake" line but I walked off at this point.

I was amazed at the lengths that Tesco staff would go to to avoid admitting that Tesco had made a tiny mistake and pay the customer off with a couple of quid. It doesn't come out of their bloody pocket, and to not do so antagonises the customer to such a point they might never shop in Tesco again. Counter-productive,longer term.

Of course I was trying it on. I know this won't sit well with some on here, but I view using Tesco's own systems to screw them over as a bit of a sport. I'll also point out that I was travelling back from a meeting yesterday and live nowhere near Stoke. I really wouldn't be so obstinate and bolshy in my own local branch.

Hi,
The exact same thing happened to me a few weeks ago, but in the end the manager insisted I was given a refund and carted off the meat I'd. just bought. Fuming I called h/o cs n got a £10 gift card.
I think the staff must have been briefed to try not. to give dtd