Sold a car, air con stopped working, buyer complaints

malkyh

For a goodwill gesture, have them bring the car back to you and you will have it fixed for them at a garage of your choice.

How far away do they live?

HoagieKat

malkyh wrote: »

For a goodwill gesture, have them bring the car back to you and you will have it fixed for them at a garage of your choice.

How far away do they live?

120 miles.

malkyh

Offer it, I can't see them coming back 120 miles. You offered, they refused.

HoagieKat

I'm not a dealer, so I shouldn't really have to do any of this!

Quentin

HoagieKat wrote: »

No I'm not accepting liability, I was advised by a legal adviser that I might want to give a good will payment towards the issue, which is not accepting any liability or giving warranty.

That doesn't sound like legal "advice" - your legal position is that you are not legally liable for this. (Which was the question asked when you started this thread)

HoagieKat

Quentin wrote: »

That doesn't sound like legal "advice" - your legal position is that you are not legally liable for this. (Which was the question asked when you started this thread)

It was from my home insurance legal advice line.

mikey72

It's more common for the relay to fail, rather than the field coil, have the garage checked the relay before deciding on the clutch itself.

verityboo

Stick to your guns. It worked when sold and was not bodged to work. Do not give a goodwill payment, what happens when something else goes wrong in a week or twos time? Tell them that since inspecting the car and taking it away it is their responsibility, and any further correspondence will be ignored

HoagieKat

mikey72 wrote: »

It's more common for the relay to fail, rather than the field coil, have the garage checked the relay before deciding on the clutch itself.

Yes the garage checked the relay (it was a main honda dealer). I have details of the diagnosis.

honda wrote:

Raise vehicle on a ramp,

removed undrtray to check

earth and feed going into the

compressor, both present,

refit under!ray.

NB: Have tried donar relay

aswell bui still same fault..

Supplied and fitted nearside

number plate light bulb.

Advise:

Field coli, pulley and clutch

assembly.

Apart from the fact the tech couldn't type, it looks legit.

verityboo

mikey72 wrote: »

It's more common for the relay to fail, rather than the field coil, have the garage checked the relay before deciding on the clutch itself.

While that is true, it's not the OP's problem and so would advise against corresponding with the buyer any more (even if it is to offer useful advice)