Tesco Green Clubcard points - problems and issues

isualive

customer.service@tesco.co.uk . Good luck, hopefully they will soon get their act together if they are bombarded by us the customers.

TescoGoon

I agree with Robby1988. I have already asked the team leader to pass on my comment to have a pop-up at the end of the transaction asking :

Has the customer re-used any carriers for green points?
YES/NO

Point(s) awarded:
______


The above in the style of the IDQ pop-up on the express c/o's

I am also very eager giving away green points and always make the effort to try and sell Bags For Life (Selling 10 alone on Sunday to people who hadn't had them before)

Even when I am on the express checkouts I encourage my customers not to use carriers by telling them I will award them 1 green point if they don't

On a totally seperate note - I am annoyed that people are quick enough to report bad service but people wont report good service.

I helped an elderly lady who told me ''Ooooh Cariad (love - Welsh) I do like coming to your till - You look away from the screen and make shopping more enjoyable''

I kept on dropping hints for her to tell someone at the CSD or a Team Leader but no

Tesco Goooon

Constantine

TescoGoon wrote: »

On a totally seperate note - I am annoyed that people are quick enough to report bad service but people wont report good service.

I helped an elderly lady who told me ''Ooooh Cariad (love - Welsh) I do like coming to your till - You look away from the screen and make shopping more enjoyable''

I kept on dropping hints for her to tell someone at the CSD or a Team Leader but no

Tesco Goooon

But that will be your job? Values awards are over rated anyway.

Get used to it. Thats human nature for you. Dwell on the negative, ignore the positive. We all do it.

C_Ronaldo

Robby1988 wrote: »

I find the majority of problems with poor service and errors from cashiers comes from the 'relief cashiers' who work on other departments, and are just responding to 'first-class service' (the irony!) calls to help out at busy times.

The problem is that these are rarely till-trained thoroughly. They are normally just given brief instruction on how to put stuff through and then take the money, I have been on a till next to a relief-cashier on a Saturday afternoon and been asked how to do cash-back, which is pretty basic.

Regarding clubcard changes, I have heard no news of it.

I dont work in tesco but in one of your competitors, i work a minimum of 12 hours a week and im till trained(i dont see the point but there you go), i hardly go on the till and when i do i do ask someone else how to do that or where do i find this fruit in the menu,

TescoGoon

One of my customers asked to see the manager and was told that the Deputy Manager of the store was available (Compliance Manager) and that she could handle any queries

She told her how much she now enjoyed shopping to see me on a Monday and Thursday evening - Then, to top it another customer called over my Team Leader to say how pleasant and polite I was

My wish came true :rolleyes:

pinkparrott

Hi , the geen club card points you are supposed to get is becomming a real bug bear with me.
I visit a few different tesco's depending on where i am and they are all as bad, they hardly ever give you the club card points even when you point out that you have brought your own bags.

On sunday last week i was visiting relatives and decided to do my shopping on my way back home and went to a Tesco store in Newton Aycliffe. I left my bags in the car by mistake, and when i got to the checkout i told the operator this and said that i would just put my shopping in to the trolley and pack it when i returned to the car.
She still forgot to put the points on so i went to customer services and she had to speak to a manager to see how many points i should get.

She said I could have 3!!! , I had a large full trolley!! so i said no i want more , she said they could only allow 3 if a customer hadn't brought in any bags.
I was so mad, and even though my husband was mortified, i proceeded to empty my trolley on to the customer services desk and told her to get 3 bags and we would see how far we got.
think she was shocked and said she would give me 15 " on this occasion" which infuriated me even more so i demended to see the manager and said not only would i have to spend time re packing the trolley twice but i had to also waste time visiting customer service's.
So he gave me another 10 points, but i still think i will complain to Head office.:mad:

Robby1988

A large full trolley should get you 20 points, with 10 being an absolute minimum. And that is fact, not myth or staff rumour, it is printed on a piece of paper distributed by head office...

To be honest I find it ridiculous how much variation there seems to be with how many people are being awarded, and instead of Tesco responding all the time by staying they are 'training cashiers' further, they should instead be trying to find a way of making awarding green points accurately on the tills fool-proof to sort it once and for all.

harryhound

My BIG local Tesco is at Pitsea and it has a fun machine:

It is like a do-it-yourself dry cleaning machine about 8 ft tall. It has a sort of airlock where the "washing" would go in.
You fire it off by swiping your card and then bung a bottle or can into the airlock. If it recognises the item the inner door opens and a conveyor belt carries it off.

Any 4 items score 1 point. Yesterday was the first time I used it and it had just been cleaned and emptied and obviously several people had arrived during the process. Frustrated they left their bags of bottles and cans round the front of the machine

I had fun shovelling in my offerings and the ones that had been left by others and scored 50 points:T

It seemed to accept most things and credit them, even the large lids from things like pickled onion bottles.
The instructions said "do not fold", relevant as I have previously squashed cans so they take up less space to store at home. Bottles with metal caps seemed to be acceptable.

The only quibble I have is that an Ali can is worth more than 1/4 of a point at a scrap merchant.

Have I got the rules right? Can anyone offer further tips on how to benefit from this real Wombling?

When your kids complain about running out of pocket money, tell them to Womble the neighbourhood and go an earn some green points at Tesco?

heather38

i believe that if you cut up plastic bottles into 1/3's each part classes as 1 item!

MrsBartolozzi

Re getting green points for reusing bags:
My local Tesco (Dundee Kingsway) checkout had a card listing all types of bags you might reuse and each had a seperate barcode which needed to be wand-swiped before the points would go on. A standard carrier was worth 1 pt a bag for life 2 pts and a large shopper 4pts (there were others but I don't remember them). The SA told me that this was the new and only way to get these points added.
Hopefully this will ensure a fairer system, rather than relying on the judgement/generosity of the SA.
HTH
MrsB.