Three have raised prices; cause to cancel contract?

liam8282

Katch wrote: »

I have a little over 6 months left to go on this contract. It will be interesting to see if Three will choose to lose me as a customer for the sake of £6.

If you "win" and this price increase is not applied to your account, what is the difference between you as a customer and the person who signed up last month and is getting a price increase?

If they let you "win", then they have to do the same for the other person and let them out of their contract too.

I just don't see it happening.

I would be interested to see how it pans out though.

Similar here https://forums.moneysavingexpert.com/discussion/3874695

http://www.moneysavingexpert.com/news/phones/2012/03/t-mobile-to-hit-pay-monthly-users-with-price-hikes

http://forum.moneysavingexpert.com/showthread.php?t=3875053

completelyterrified

gazfocus wrote: »

I have also just read the terms and it specifically stated under section 4 of the t's and c's:

4. Variations to your agreement or prices
4.1 We may vary any of the terms of your agreement, including our Packages, on the following basis:(a) any updated Packages and new terms will be available on our website and on request to Three Customer Services;
(b) we will let you know at least one month in advance if we decide to:
(i) discontinue your Package; or
(ii) make any variations to your agreement which are likely to be of detriment to you; or
(iii) increase the fixed periodic charges for your Package (if applicable) by an amount which is more than the percentage increase in the Retail Prices Index Figure (or any future equivalent) in any twelve month period.You can end the agreement for such variations as explained in Section 10.

Subject to the above, you will not be able to end the agreement if such variation or increase:
(i) is due to changes to the law, government regulation or licence which affect us; or
(ii) relates solely to Additional Services; or
(iii) relates solely to Add-on(s) (if applicable to you). In such circumstances you will not be able to end your agreement but you will be able to cancel the Add-on(s) by giving us 30 days’ written notice; and
(c) if you carry on using Three Services after the variation commences, you will be deemed to have accepted the variation.

Nope - section four simply tells you that they can vary the prices, how they'll inform you that they're doing it, and the fact that you have the right to cancel unless

- it's a change based on law, regulation or license,
- if the change is purely for add-ons
- if you continue to use the service after the change has been implemented

There's NOTHING in there at all to say you can't cancel if they raise the price in line with RPI. Nothing.

NittyGritty

sadly as others have mentioned, orange, tmobile, and now three have used the inflation as an excuse to raise prices, you wont be allowed to leave or end your contract,...if they raised their call prices etc then it would be a completely diffrent story.

Katch

Yes, but it's worth a shot.

malone19

I just received an email from 3 saying that they are putting their prices up by 3.6% on my (I'm guessing everyone's) contract from 16th July.

Is this legal? Can they do it and does it not render my contract void?

Basically don't know where I stand with this? It's not a huge amount or anything but it's the principle - I couldn't just say "due to inflation and the price of petrol and groceries I'm deciding to pay you less for my mobile contract, just letting you know..."

latecomer

Read the other thread about 2 below this.....

completelyterrified

NittyGritty wrote: »

sadly as others have mentioned, orange, tmobile, and now three have used the inflation as an excuse to raise prices, you wont be allowed to leave or end your contract,...if they raised their call prices etc then it would be a completely diffrent story.

From what I've seen, both Orange and T-Mobile have specific clauses in their T&Cs stating that they can do it. Three don't.

amiehall

liam8282 wrote: »

If you "win" and this price increase is not applied to your account, what is the difference between you as a customer and the person who signed up last month and is getting a price increase?

If they let you "win", then they have to do the same for the other person and let them out of their contract too.

I just don't see it happening.

I would be interested to see how it pans out though.

Similar here https://forums.moneysavingexpert.com/discussion/3874695

http://www.moneysavingexpert.com/news/phones/2012/03/t-mobile-to-hit-pay-monthly-users-with-price-hikes

http://forum.moneysavingexpert.com/showthread.php?t=3875053

I'm sure they'd never concede that you had a right to this reduction. Goodwill gestures to the note of roughly £6 off your bill are definitely within the power of whoever you speak to though.

I've received a tenner off them (without asking for it I should add) when I complained about a signal outage that had lasted 2 days. I was nearly at the end of my contract. £6 to keep a bit of goodwill is nothing to them.

completelyterrified

Anyone care to join me in taking this Twitter and Facebook - a public campaign would definitely be the most effective, as it prevents isolated results:

https://www.facebook.com/ThreeUK
https://www.twitter.com/threeuksupport

malone19

If you do cancel do you need to send the phone back? I'm coming to the end of my contract so it's not really worth the hassle but it's the principle of it.

From what people are posting I think they have a problem with the wording of their contract, I'm no lawyer but it does seem that they haven't put in a clause where they should have and it clearly states you can cancel with no penalty.

Would like to see what those with legal training have to say.