Three have raised prices; cause to cancel contract?

grumbler

ohclaude wrote: »

...I await their reply with interest.

I bet they'll just fob you off.

Guys_Dad

grumbler wrote: »

However, it does state that
And nowhere does it say that the variation is 'detrimental' only if the increase is above RPI.

Grumbler, old friend, don't waste your time any more. We have pointed out that all of the other networks have raised their prices, that OFCOM agreed that this was not outside their t&c, and, apart from some MSE members getting a few £ off their contract as goodwill, this matter is done and dusted.

If nononsence (sic) is so convinced that he is right, despite all the previous myriad of posts on the same topic with the other networks, let him go ahead and cancel his contract.

We know what will happen.

grumbler

Guys_Dad wrote: »

Grumbler, old friend, don't waste your time any more. We have pointed out that all of the other networks have raised their prices, that OFCOM agreed that this was not outside their t&c, and, apart from some MSE members getting a few £ off their contract as goodwill, this matter is done and dusted.

IMO, Three's T&C are different from Orange/T-mobile/Voda's.
Earlier Ofcom was involved because the T&C, despite allowing to increase the prices, contradicted Ofcom's regulations. Now it is not the case and there is no point in getting Ofcom involved. IMO any court will agree that customers can leave without penalties.
Personally, I am not with Three and I didn't care when Orange increased the price. However, I think that Three's lawyers (outsourced as there entire CS?) just !!!!ed up and anyone wanting to leave can do this if they are prepared to pay the ETC and then claim everything plus extra through the SCC. IMO, Three don't have a leg to stand on and will settle before the court hearings. Don't take my word for this though.

robbies_gal

dont bother weve bbeen through this with the other networks

ofcom have claimed theyre within their rights to do this so i would just let it go really

grumbler

Luckily, shambolic Ofcom is not the ultimate authority in this country.

liam8282

hiraku777 wrote: »

If things go on like this then we will soon start to see inflation added to every other services.

That is why Three are doing it, because TMobile did it and were allowed to do so.

I don't know of anybody that has been able to reject the price rise or cancel their contract, simply because the price rise is less than 5% (I think) which is deemed reasonable.

robabdob

I've received an email from 3 to say that they're putting up my line rental - I didn't think they could do this during a contract but presumably there is something in the detailed terms and conditions that allows them to do this. It's only £1.25 per month but it's quite galling that I am still tied in for the next 18 months and so have no choice but pay.

If there is anyway out of this I'd be very interested to know!

thanks

gazfocus

How can mobile phone providers be allowed to do this when other companies aren't allowed to?

We had a virgin media contract and when they increased the price we were allowed to cancel the contract because they had moved the goalposts...this is exactly the same as what three have done but three won't allow the contract to be cancelled early.

grumbler

gazfocus wrote: »

How can mobile phone providers be allowed to do this when other companies aren't allowed to?

It is impossible for laws to regulate everything. That's what contracts exist for. Some contracts stipulate possible increase in prices, some don't.
As simple as that.

If a contract stipulates far too big increase, then there is a law in place on unfair contract terms and you can sue the company if you think that the terms are unfair.

Dead_keen

Got the email. Just read the terms and conditions. It says:

10.1 You may end this agreement in the following ways:
(d) Within one month of a detrimental variation to your agreement.
You can end the agreement within one month of us telling
you about a variation to your agreement (which includes your Package) which is likely to be of detriment to you. You must give notice to Three Customer Services within that month and your agreement will finish at the end of that month once we receive your notice.
(A Cancellation Fee will not be charged.)

4.1 We may vary any of the terms of your agreement, including our Packages, on the following basis:
(b) we will let you know at least one month in advance if we decide to:
(i) discontinue your Package; or
(ii) make any variations to your agreement which are likely to be of detriment to you; or
(iii) increase the fixed periodic charges for your Package (if applicable) by an amount which is more than the percentage increase in the Retail Prices Index Figure (or any future equivalent) in any twelve month period.

If (ii) and (iii) are mutually exclusive, I can't cancel. But I think that increasing the price is just one example of something that is of detriment to me - otherwise why would they use the words "(which includes your Package)". So, that suggests I can cancel with one months notice and no cancellation fee.

So what am I missing?