Tenant demanding our workmen's contact details

jjlandlord

I would not use the s.21 notice template provided in post #7.

LurkerTurnedPoster

This doesn't exactly fit, but there should be something online that doeso.

Does the landlord have the right of entry?
Is the landlord entitled to enter the property to carry
out repairs?

There is an implied term in tenancy agreements under
the Rent Act 1977 and the Housing Act 1988 that the
tenant will let the landlord have access to the property,
and all reasonable facilities, to carry out repairs which he
or she is entitled to do.

In the case of tenancies where the landlord is responsible
for repairs as described on page 3, he or she or an agent
authorised by him or her in writing may, at reasonable
times of the day, enter the property to inspect its
condition and state of repair. He or she must give the
tenant 24 hours notice in writing before he or she carries
out such an inspection.

If a regulated tenant will not give his or her consent for
work to be carried out for which the landlord has a local
authority grant, then the landlord may apply to the court
for an order to enter and carry out the works. An order
can be made subject to conditions about the time at
which the work is carried out and about alternative
accommodation arrangements.

............................................................................

If I were the landlord, I would make a document of all correspondence, emails, letters, phone calls, and failed attempts with dates they happened.

I would put them in chronological order, and put them in an email to the tenant setting out the lengths gone to try and make the repair.

I would quote the relevant parts of legislation/documents available.
I would send a copy of the email by letter giving a time and date three days ahead to access the property that they must conform to.

I would then wait for a reply for 24 hours.

She is either going to be so frightened that she lets them in and gets meek - or she is going to continue to hide in the wardrobe but legally you have more chance of getting her out, and the plumbers in, and then new tenants in.

LurkerTurnedPoster

sariebeth wrote: »

Thanks guys. She has already been served a section 21, that's all sorted.

She believes that having one radiator not working is a breach of her human rights, I wouldn't like to attempt the argument. She sends us lengthy emails detailing how we've treated her badly - even though we have the numerous responses which show the lengths we go to to keep her happy.

I'll have a peruse LurkerTurnedPoster, thank you!

I may have a future as a psychologist!

sariebeth

LurkerTurnedPoster wrote: »

If I were the landlord, I would make a document of all correspondence, emails, letters, phone calls, and failed attempts with dates they happened.

I would put them in chronological order, and put them in an email to the tenant setting out the lengths gone to try and make the repair.

I would quote the relevant parts of legislation/documents available.
I would send a copy of the email by letter giving a time and date three days ahead to access the property that they must conform to.

I would then wait for a reply for 24 hours.

She is either going to be so frightened that she lets them in and gets meek - or she is going to continue to hide in the wardrobe but legally you have more chance of getting her out, and the plumbers in, and then new tenants in.

If she comes back again with all the threats I will do this. We have a very clear record of everything because it's all back and forth on email (we won't deal with her over the phone anymore as she shouts).

We're a small letting agent and know all of our tenants personally and we try our very best for them, but honestly some people can't be helped :rotfl:

BitterAndTwisted

I'd be minded to get this radiator repair done once she's out of there. One tiny, trivial repair like that couldn't infringe anyone human rights. Quite honestly if it did, you would also have a human right not to have to deal with idiots who are obstructive and rude.

Don't hold your breath expecting her to vacate upon expiry of that S21. She sounds precisely like the type who would sit tight waiting for a court-order. Hope all your paperwork is in order, the deposit has been properly protected and that you have a dual-signed inventory on file.

FTBFun

Human rights are irrevelvant anyway (in terms of the human rights act) as that's against public bodies, not a dispute between individuals. I'll concur with her sounding like a pain in the !!!!.

rentergirl

Have you thought about asking how the workmen have been treating her? Just for a lone female, to have blokes turn up and discuss cage fighting and how they beat up the ex's new partner, or telling me how the previous plumber thought I was hot, or being treated as if I am stupid, does not endear me to those firms returning. She might be a nightmare. She might be scared.

sariebeth

rentergirl wrote: »

Have you thought about asking how the workmen have been treating her? Just for a lone female, to have blokes turn up and discuss cage fighting and how they beat up the ex's new partner, or telling me how the previous plumber thought I was hot, or being treated as if I am stupid, does not endear me to those firms returning. She might be a nightmare. She might be scared.

She's not a lone woman, her partner attends any visits.

And we're talking 2 firms and at least 5 different workmen who will now not deal with her. And 2 women who will not speak to her on the phone.

I appreciate what you're saying but it almost certainly doesn't apply in this case.

Anyway, it's not a problem with workmen coming in. It's her problem with only allowing very specific times and dates and then screaming blue murder when the workman inevitably cant fit it in.

And her demanding to have telephone numbers of our contractors. Who she usually scares off

marliepanda

My LA usually give me the number of the guy who is fixing things, but then I am not mental and don't scare him off :P

Its a good job I do as he tends to forget about things, and a quick text after a week is a nice reminder for him, he usually comes the next day!

Maybe its simply time to be 'extra' firm with her. Ask her for multiples dates in one week to fix it. Arrange a convenient one for both of them and then if she doesnt allow it tell her it ain't getting fixed. I am pretty sure you have fulfilled all of your obligations as it sounds like there have been guys going round already. you cant keep sending men round indefinitely as no doubt you'll be getting call out/time fees!

BitterAndTwisted

Honestly, I wouldn't be wasting my time trying to arrange any more visits from workmen, I'd just wait until the lunatic has gone.

If there have been so many cancellations and abortive visits, I'd be minded to ask the contractors for a cancellation invoice and forward copies onto the tenant and ask her to pay you for them. Most especially for the times she's chucked them out. That'll teach her. If was her landlord I'd be hopping-mad at the waste of time and money expended on her