Orchid V4, V4+ and Ranger 400 phone users - Discussion

Jon_S_4

orchid_telecom wrote: »

If you take a screen shot of the Active routing table, there is an excel sheet available on the website Here
you can then fill in the relevant details and keep a copy of your current table in the excel sheet and update it as and when you need to. We hope this helps.

With regard to the server, it will not be available after the end of Feb.
The server will be re-programmed to accept programming from the local country only i'm afraid, this will mean that diallers from the UK wouldn't be accepted by the server, this is to avoid any codes that are duplicated between countries.

Could the cwclient software be used by another company?

What i mean to say is, if we could find a business willing to provide The orchid dialler users with the service we get now, would they be able to take over the cwclient ?

Is the cwclient software owned by Orchid ?

Thanks

Victor_Delta

orchid_telecom wrote: »

In the last year or so end user dialler sales have been around 10 diallers a month, end user diallers sales and V4 type diallers account for less than 0.5% of our business in the UK.

Thanks for giving us a fuller explanation about what's happening.

I totally understand Orchid's problem but can I please ask what the UK installed base of diallers which depend on CW client is? Presumably it is in the thousands or tens of thousands, perhaps even more?

Does Orchid have no sense of responsibility for all these customers? It would be great to think the company was at least trying to find a solution, but that doesn't appear to be the case. So, presumably, in 6 week's time that's it and we are on our own!

V

orchid_telecom

Could the cwclient software be used by another company?

What i mean to say is, if we could find a business willing to provide The orchid dialler users with the service we get now, would they be able to take over the cwclient ?

Is the cwclient software owned by Orchid ?

Just to clear up a couple of questions.
I'm sorry, but no, we wont be giving this away, this was developed at cost for managing resellers diallers, the technology is still being used in different locations around the world, as are the products.

I totally understand Orchid's problem but can I please ask what the UK installed base of diallers which depend on CW client is? Presumably it is in the thousands or tens of thousands, perhaps even more?

Does Orchid have no sense of responsibility for all these customers? It would be great to think the company was at least trying to find a solution, but that doesn't appear to be the case. So, presumably, in 6 week's time that's it and we are on our own!

If we had tens of thousands of end users who had bought diallers, the server would still be online!!!!
There are currently 150 on the Heinz Tables, and sales over the last 6 months have averaged about 10 a month.

I know there are a few dedicated dialler fans on here, but, in reality there aren't that many of you!

We are a business, and like any business we need to make money, if a part of the business is costing more in time and effort then it is in providing revenue it is simple economics to no longer continue with that part of the business.

In terms of sense of responsibility, the product purchased is the dialler, CW Client was offered as a free programming tool, manual programming instructions have been made available to everyone that wants it, and that means the dialler has the same functionality as before.

Last bit (honestly), diallers, the simple fact is that V4 type diallers are no longer required in the UK on a commercial level. There are no longer dialler manufacturers in the UK for the simple reason, there is not a big enough market.

If someone on here wants to spend the significant time, effort and money to develop a dialler with LCD, Ethernet, built in clock, add on battery pack, USB and so on then i wish them all the success. With regard to any source code, dialler manufacturing diagrams and so on, we aren't going to give this away (we are a business!!) although for offers in excess of £10,000 we may think about it.

Thanks again.

de_Sales

So, if we could, by using Visual Basic provide a user friendly front end for the instructions Orchid have kindly and in full discharge of their obligations, given for manually programming the V4, then Orchid would be happy to continue providing V4s to the UK market, though in minimum amounts of say 1000 units?

orchid_telecom

de_Sales wrote: »

So, if we could, by using Visual Basic provide a user friendly front end for the instructions Orchid have kindly and in full discharge of their obligations, given for manually programming the V4, then Orchid would be happy to continue providing V4s to the UK market, though in minimum amounts of say 1000 units?

Sure, we would be happy to supply you with 1000 V4+ diallers for a unit price, at current exchange rate, of £14.50 including power supply. Payment would be needed with order and lead time would be around 8 - 10 weeks, as most factories will be closing for up to 14 days for Chinese New Year.

Quentin

Is your quote with or without MSE special discount?

mbailey

orchid_telecom wrote: »

There are currently 150 on the Heinz Tables, and sales over the last 6 months have averaged about 10 a month.

I don't think it it fair to just look at who is using the Heinz tables, as I certainly like to maintain my own routing, and I am sure many others do as well.

orchid_telecom wrote: »

Last bit (honestly), diallers, the simple fact is that V4 type diallers are no longer required in the UK on a commercial level. There are no longer dialler manufacturers in the UK for the simple reason, there is not a big enough market.

I am really struggling to understand this bit. The savings to be made using diallers are not as significant as they were, but there are still good savings to be made. With the currently financial situation in the world, I would have thought this was a good time to push the dialler products as cost saving are now really important to everyone.

I can see that a basic dialler that routes all calls it not required, but having a programmable dialler like the V4 that allows every call to be routed differently at different times of the day is a real benefit when trying to reduce telephone call costs.

I fully understand your sales are very low now, but I wonder what advertising you have tried to increase sales? I am assuming you have done more than just relying on sales through recommendations on MSE?

orchid_telecom

This will be the last post on this topic from Orchid.

Quentin wrote: »

Is your quote with or without MSE special discount?

Are you serious?? No, there isn't a 20% discount on the price quoted. (just in case you were)

I fully understand your sales are very low now, but I wonder what advertising you have tried to increase sales? I am assuming you have done more than just relying on sales through recommendations on MSE?

I dont think you have understood, we have made a decision that it is no longer worth our time selling diallers to end users, but, if someone else wants to start a business and do this, fine, we wish them all the success and they can contact us on the terms already quoted on here.

But we will not be doing it.

Quentin

orchid_telecom wrote: »

Are you serious?? No, there isn't a 20% discount on the price quoted. (just in case you were)

Was your quote to sell us 1000 units serious then??

de_Sales

Quentin,

[1] I think there is no question Orchid are serious about their offer of 1000 V4+s at £14.50 per unit at current exchange rates. ("...if someone else wants to start a business and do this, fine ..... they can contact us on the terms already quoted on here...")

[2] If I try to leave you a private message I find your inbox is full (I tried some days ago in connection with a car insurance question). You'll find mine isn't. Might it be worth our being able to contact each other at least regarding preserving the V4?
(Our only hope of getting this functionality in all its fullness is with the V4 it seems to me, judging by the costs of reinventing the wheel that others have mentioned. At the same time, the UK isn’t the only place in the world where English is spoken. Mightn't the Americans for instance - never mind other parts of the Empire - take like a duck to water to a V4 prettily packaged with a Visual Basic front end?)