Orchid V4, V4+ and Ranger 400 phone users - Discussion

Spiggle_Bum

Hi,

To be able to see\use Caller Display & follow your '6 steps to reducing cost' do I have to purchase the http://www.orchid-telecom.com/Diallers/v4+.htm for the Caller display to work ?

I presume it will not work with the V4, is this correct ?

Heinz

The V4+ is what Orchid advise using (and the V4+ is what I've recently installed for my Mother who uses Caller Display).

I have not tried getting Caller Display on a standard V4. Is there anyone reading this who has?

EDIT 11:09am - see HERE.

BritBrat

I think it's more for cable customers, I am sure the OH has unpluged my Orchid V4+ and caller display still worked. It would then be the same as a V4 with no power supply.

Maybe cable has less voltage on the lines they use being fibre, but that is a guess.

Just tested a v4+ with no power and caller display was OK.

It was unpluged and may have been for ages.

deklan99

Caller display working fine on standard V4 on BT line.

mickee

Help needed please. A V4 dialler and phone with inclusive lcr arrived today (my day off) so i tried to connect them asap. However nether seem to want to 'force home' i.e. the red light flashed for only 12 seconds or so. Orchid's line was busy when i rang, using 18185 so i rang work on the ordinary line (sky freetime) connected through the V4 and was told i was ringing my own number, without the dialler i got through. I had asked for both diallers to be pre programmed with the Heinz program and Orchid said this had been done. I tried to 'force home' later but the phone connected through the V4 sounded as if it was on a party line. A BT line check was clear so i would be grateful for any advice. Thanks in anticipation.

Heinz

Welcome to the MSE forums mickee.

The V4s are un-programmed until they successfully call home, dump your CLI on the server and pick up the program you specified.

The first force home dials an 0845 number but that will change to the standard 01536 number thereafter.

I'd suggest a complete reset of the diallers (no, it's not as difficult or drastic as it sounds - it takes 2 minutes maximum for each). The first procedure will change the force home number to 01536 207810 which (I've just checked) is currently working normally and is not engaged.

The five procedures are:

Lift Handset & dial
**# 0000 * 01536207810 * 1
Replace handset

Lift Handset & dial
**# 0000 * 1 * 8
Replace handset

Lift Handset & dial
**# 0000 * 0 * *
Replace handset

Lift Handset & dial
**# 0000 * 0 * 7
Replace handset

Finally Lift Handset & dial ***12#4567890*3 (this is the 'Force Home' procedure)
Replace handset

The red LED on the V4 should now flash for at least 60 seconds (it's usually nearer to 2 minutes). If it stops after 20 seconds or so, the Force Home has failed.

mickee

Thanks for the reply Heinz. I tried that twice but the longest the red light flashed for was around 12 seconds. If i try to ring out (with the V4 plugged in) the line drops after the dialling tone has ended. Could it be a duff dialler?
p.s. tried to ring out again and got a recorded announcement telling me i was connected to my own line and that line testing was starting - this rang me back to say the test was ok. I'm confused.

Heinz

mickee wrote: »

Thanks for the reply Heinz. I tried that twice but the longest the red light flashed for was around 12 seconds. If i try to ring out (with the V4 plugged in) the line drops after the dialling tone has ended. Could it be a duff dialler?
p.s. tried to ring out again and got a recorded announcement telling me i was connected to my own line and that line testing was starting - this rang me back to say the test was ok. I'm confused.

That sounds like what happens when you dial 17070.

Anyway, if you haven't succeeded with a force home, your V4 has no program installed.

If the reset procedures in my earlier post doesn't work, your only option is to phone Orchid during working hours.

mickee

Thanks for that I'll let you know how i get on.

Now sorted, The problem was at Orchids end but it was quickly fixed over the phone.

Laurence

Hi,

Has anyone managed to get the CWClient app to install on Vista 64? I can't get it to install even in XP/2K/98 compatibility mode.

Also, FYI [EMAIL="support@orchid-electronics.com"]support@orchid-electronics.com[/EMAIL] appears to be a broken link on their website. I have sent an email to

[EMAIL="enquiries@orchid-telecom.com"]enquiries@orchid-telecom.com[/EMAIL]


Cheers

Laurence