refund from myloan.co.uk??

Peelerfart

SnowTiger wrote: »

Hmmm. She must have done a bit more than tick a few boxes.

She must have given them her card details. The box ticking was probably her agreeing to them feltching eighty quid from her account.

Errrr ST,

you might wanna change that from f****ing to something else.

skegotty

krisdorey some of the rubbish you have been spouting is laughable. you cut and paste extracts from the T&Cs stating....
If you would like to cancel You must inform Us in writing by email to [EMAIL="customerservices@myloan.co.uk"]customerservices@myloan.co.uk[/EMAIL] or by writing to My Loan, Cottage Street Mill, Cottage Street, Macclesfield, Cheshire, SK11 8DZ. Then in the next breath you're saying you cant get a refund by email.
then you post a link for the T&Cs that does not work.

Basically the company are a bunch of CON ARTISTS. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Apples2

Put your mind to it skegotty, can you think of another kind of writing but doesn't go via email?

I'll help you, it involves an envelope and a stamp.

Emails can be deleted/ignored at a whim. The written word has been widely accepted by the courts for many years, hard copies through the post is ALWAYS the recommended method.

Nobody is saying it will be easy to get a refund, it is however, the only way.

You were happy enough to spend as much time as necessary throwing all your bank details out to anyone and everyone who fancied dipping in your account for some cash, try devoting as much enthusiasm to getting your money back.

SnowTiger

skegotty wrote: »

krisdorey some of the rubbish you have been spouting is laughable. you cut and paste extracts from the T&Cs stating....
If you would like to cancel You must inform Us in writing by email to [EMAIL="customerservices@myloan.co.uk"]customerservices@myloan.co.uk[/EMAIL] or by writing to My Loan, Cottage Street Mill, Cottage Street, Macclesfield, Cheshire, SK11 8DZ. Then in the next breath you're saying you cant get a refund by email.
then you post a link for the T&Cs that does not work.

Basically the company are a bunch of CON ARTISTS. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

Why are you :mad:?

The Terms and Conditions you seek can (today) be found at https://www.myloan.co.uk/home/terms. krisdorey's message was posted eight months ago. URLs change.

Today the Terms and Conditions contains this:

6. Cancellation
Under the Financial Services (Distance Marketing) Regulations 2004 you have a right to cancel your application within 14 days of receiving these terms and conditions and receive a full refund. If You wish to wish to cancel your application, You must write to Us. In this event We will refund your fee within 30 days of the date of which We receive your written request to cancel your application. If you would like to cancel You must inform Us in writing by email to customerservices@myloan.co.uk or by writing to My Loan, Cottage Street Mill, Cottage Street, Macclesfield Cheshire, SK11 8DZ

As the cancellation period is time sensitive it's generally considered advisable to send the notice of cancellation by recorded delivery so that the sender has proof it was sent and received.

arcadius123

hi guys,

i requested a refund from my loans three weeks ago via an email and phone call. i had a reply requesting to fill a form out for the refund which i did and i also made them reply to me confirming a refund will be issued in 30 days.

does this mean i will get a refund or ?
from what i hear and read it dosent look possible.

any thoughts or advice would be appreciated.

king regards

redsaxon

arcadius123 wrote: »

hi guys,

i requested a refund from my loans three weeks ago via an email and phone call. i had a reply requesting to fill a form out for the refund which i did and i also made them reply to me confirming a refund will be issued in 30 days.

does this mean i will get a refund or ?
from what i hear and read it dosent look possible.

any thoughts or advice would be appreciated.
king regards

Do you have this in writing? if so give them the 30 days and if you still havent received the refund contact the financial ombudsman http://www.financial-ombudsman.org.uk/
Forward copys of all correspondence that has been sent/received to them and they will take up your complaint(for free)
if you havent got anything in writing then im afraid you will need to start over except this time do everything by recorded delivery and keep copys..Good luck and dont give up till you have gotten your money back

arcadius123

Hi and thanks for your reply.

The only thing i do have in writing as such is emails to and from katie from my loans.

i quote her message she sent via email '' Thank you for the return of your completed Customer Satisfaction Questionnaire. We are happy to confirm your refund will be issued within 30 days.
Many thanks ''

She seemed genuine on the phone and dont have any reason to doubt it , however, from what i have read on this site and various others makes me wonder.

Regards

Apples2

arcadius123 wrote: »

i quote her message she sent via email '' Thank you for the return of your completed Customer Satisfaction Questionnaire. We are happy to confirm your refund will be issued within 30 days.
Many thanks ''

She seemed genuine on the phone and dont have any reason to doubt it , however, from what i have read on this site and various others makes me wonder.

What on earth does a Customer Satisfaction Questionnaire have to do with a refund?

Replies 2, 3, 17, 43 and 45 all state the method to obtain a refund. By all means ignore them all and keep your fingers crossed, you might get a refund but you might not.

arcadius123

Hi thanks for a reply.

The customer satisfaction form is this.


Full Name:

Full Address:

Postcode:

Preferred contact numbers:

What product did you apply for? Unsecured Loan



Secured Loan

What is your reference number? 1144279 & 2214411

When did you make your application?

Where did you hear about My Loan?

Please rate us on: Very Poor Poor Average Good Very Good Excellent

Overall look of our website:


Length of application:


Type of information requested:

Are you looking to cancel your loan application? Yes No

If ‘no’, can we still look at a product for you? Yes No

Have you been offered a loan by one of our lenders? Yes No

If ‘yes’, can you give us your feedback on the offer:

I have taken the loan with the lender:

I have changed my mind; I no longer require the loan

The APR / The payments were too high

The loan term too was not suitable

The amount offered was not suitable

Other Comments:







If you would like to be considered for a refund of any payments you have paid to us, please complete this section:

Please supply your bank account number and sort code to allow the refund
to be made:

Sort Code___________________ Account Number___________________


Should you be unable to provide the above details your refund will be issued by cheque to the name and address used to make the application if these details are out of date please update them below:

Name:

Address:

we can confirm your application has been cancelled as per your request. Please find attached the Customer Satisfaction Questionnaire (Refund Request form), please complete the form and return it to this email address.

Once we are in receipt of the completed form your refund will be issued within 30 days by the method you complete on the form.

If your application has been cancelled within 14 days you will receive a full refund of £69.99, if the application has been cancelled after 14 days an administration fee of £5.00 will be retained by our selves so the refund made will be £64.99.

Many thanks




I filled out the form emailed it back and she replied confirmed she had recieved and so on.

Apples2

Stick a copy of it in the post too.