refund from myloan.co.uk??

Vaj7

hi, does anybody know how to get a refund from these guys. they have taken £69.99 from my account without my consent. anybody have dealings with them? many thanks for your help

vik

DevCoder

No offense but could you not click the Terms & Conditions Link at the bottom of each of their pages?

https://myloan.co.uk/terms.php

The section you need is

6. Cancellation

Under the Financial Services (Distance Marketing) Regulations 2004 you have a right to cancel your application within 14 days of receiving these terms and conditions and receive a full refund. If You wish to cancel your application, You must write to us. In this event We will refund your fee within 30 days of the date on which We receive your written request to cancel your application. . If you would like to cancel You must inform Us in writing by email to customerservices@myloan.co.uk or by writing to My Loan, Cottage Street Mill, Cottage Street, Macclesfield, Cheshire, SK11 8DZ.


So you need to put in writing to them at the address mentioned within 14 days.

DevCoder

Oh and you did consent.

5.Fees

We charge a fee for providing the service of acting as a finance broker. We specify the fee as part of our communications with You. If You do not enter into a loan offered by a lender or financier within the 6 months We act for You, We will refund the fee less the £5 brokerage fee provided for by the Consumer Credit Act 1974. Refunds must be requested in writing to avoid repayments being sent to a wrong address. To facilitate Us processing payments and repayments You authorise Us to retain your charge, credit and debit card details. With regards to payments set up by debit or credit card that decline we will attempt to take the payment from the card once a day until you notify Us in writing that you wish Us to cancel such attempts or a period of 60 days has passed. Under the Financial Services (Distance Marketing) Regulations 2004 you have the right to cancel your agreement with us within 14 days of receiving these terms and conditions, you will be entitled to a full refund which will be made within 30 days of receiving your request. If you would like to cancel You must inform Us in writing by email to customerservices@myloan.co.uk or by writing to My Loan, Cottage Street Mill, Cottage Street, Macclesfield, Cheshire, SK11 8DZ.

DevCoder

And its always good to google street view any address where you are signing up for financial instruments

http://maps.google.com/maps?f=q&source=s_q&hl=en&geocode=&q=cottage+street+mill&aq=&sll=53.258499,-2.136486&sspn=0.01041,0.033023&vpsrc=0&g=SK11+8DZ&ie=UTF8&ll=53.258462,-2.136047&spn=0.000026,0.033023&t=m&z=16&iwloc=C&layer=c&cbll=53.258499,-2.136486&panoid=BO4064nVi8lMKLxNQqpWng&cbp=12,218.08,,0,23.5

Really trying not to be harsh here but you got into trouble with Wonga in January and posted to see if they would accept a payment deal and now you're trying loan broker sites. Please stop doing this and seek help from a debt advice charity (CCCS etc).

Vaj7

thank you for your help. i will make sure that I'll read the terms & con next time.

DevCoder

No need for thanks, please just get advice!

organic14

I was looking at these sites and thought it was a credit check and closed page but they got my details and took my cash. The office is not on the google maps link above its cottage street.
Looks like they do a few diffrent things their car finance is another one.
Anyway I cancelled my debit card spoke to the bank and have asked them to refund me under the 14 day rule. Lesson dont put your details on any website without careful thinking.

dealer_wins

Vaj7 wrote: »

thank you for your help. i will make sure that I'll read the terms & con next time.

Freudian slip !!

Apples2

organic14 wrote: »

Anyway I cancelled my debit card spoke to the bank and have asked them to refund me under the 14 day rule.

Good luck with that.

saboy

I have spent all day trying to arrange a refund of my £69.99 that they debited without my consent.

redsaxon

They will make you hop through many hoops before you get any sight of your money back,if you genuinely didnt want or need the services of a broker and if you think there in the wrong----Write a formal complaint asking for an immediate refund(recorded delivery you will need this later) Allow them 8 weeks to reply,if they dont then you need to contact the FOS who will take your complaint on and deal with your refund..good luck