refund from myloan.co.uk??

gb12345

FamousBlueRaincoat wrote: »

I have had £69.99 deducted from my current account by MYLoan, despite their website turning out to be called 'Honey Bee'.

MyLoan and Honey Bee Loans appear to be two totally different organisations, so are you sure that you haven't also been filling in forms on myloan.co.uk?

gb12345

Out of interest I have just gone through myloan's application process. The below is the third screen that you get after being approved for a loan.



They seem to make it quite clear to me that they will be charging a £69.99 processing fee and then ask you to enter your card details. No terms hidden away in the small print - it's there in black and white (well orange)

Doesn't look like anyone has been scameed to me.

Naty1988

My Loan are a bad company!!!! I input my details but then backed off the page once it said £69.99 will be taken - I didnt authorise this NOW i have requested a refund they advised "yep its been processed" 7 days later - still not refund "its been rejected by the bank" they say - RUBBISH I spoke to my bank who advised it hasn't been rejected there was no sign of any activity from them ..... they now keepo saying "its not our fault it was rejected" (it wasnt!!!) they requested my bank details again and they will NOT issue a faster payment!!! I have a new baby to feed and I was banking on that refund!!!! THEY ARE ABSOLUTE !!!!!!!S!!!! I advise DO NOT GO WITH THEM!!!!!

worried48

But you must have entered your card details?

triggs2k8

rob the poor blind no help on the phone send you a cancelation form through your email which cannot be filled in say they will send a form via post which comes after the 14 day agreement so you lose your refund anyway i think a personnel visit is due from me

poppasmurf_bewdley

triggs2k8 wrote: »

rob the poor blind no help on the phone send you a cancelation form through your email which cannot be filled in say they will send a form via post which comes after the 14 day agreement so you lose your refund anyway i think a personnel visit is due from me

Read ALL this thread and do what is recommended.

Witchyjo73

I have been trying to get my refund from this company since 19th nov 2012 I have been passed from person to person sent email after email no reply has anybody every had dealings with this company and if so has anybody ever receive there refund

[Deleted User]

Witchyjo73 wrote: »

I have been trying to get my refund from this company since 19th nov 2012 I have been passed from person to person sent email after email no reply has anybody every had dealings with this company and if so has anybody ever receive there refund

Some clues below -

krisdorey wrote: »

Refunds must be requested in writing

redsaxon wrote: »

Write a formal complaint asking for an immediate refund

BugsyBrowne wrote: »

Refunds must be requested in writing

~Brock~

triggs2k8 wrote: »

rob the poor blind no help on the phone send you a cancelation form through your email which cannot be filled in say they will send a form via post which comes after the 14 day agreement so you lose your refund anyway i think a personnel visit is due from me

If you do a face to face visit, you may get better results if you remember to pause between sentences.

poppasmurf_bewdley

Witchyjo73 wrote: »

I have been trying to get my refund from this company since 19th nov 2012 I have been passed from person to person sent email after email no reply has anybody every had dealings with this company and if so has anybody ever receive there refund

I repeat: READ ALL OF THIS THREAD AND DO WHAT IS RECOMMENDED. Jeez, how many times do you have to say it?