refund from myloan.co.uk??

iolanthe07

sent email after email

What is the point of doing that when the terms and conditions quite clearly state that you have to contact them in writing?

gb12345

It's been a while since I went to school, so I don't know the current trends in teaching in the UK - do they still teach reading and writing?

DCFC79

gb12345 wrote: »

It's been a while since I went to school, so I don't know the current trends in teaching in the UK - do they still teach reading and writing?

I believe they do, well saying that its been a while since I was last at school.

BonzoTheBump

This might sound like a stupid question but if you have gone as far as the third screen in the process (as someone said they had above), and will have had to fill in some bank details, then will you not still have the £69.99 swiped from your account anyway, regardless of whether or not you filled in card details?

DCFC79

BonzoTheBump wrote: »

This might sound like a stupid question but if you have gone as far as the third screen in the process (as someone said they had above), and will have had to fill in some bank details, then will you not still have the £69.99 swiped from your account anyway, regardless of whether or not you filled in card details?

If you get to the third screen and dont fill in your details then how can they take the money ?

BonzoTheBump

I too had a shufty at this mob and on the second screen you have to put in your bank account number and sort code.

GabbieT19

So....here is my deal....

£68.99 / £69.99 taken out of my account
Called my bank, they told me it was myloan.co.uk

i was fuming, raging, crying, ect im only 19 and got lots of debt to pay off... no matter what the circumstance £70 is a lot.

what most of you probably done, same as me...

1. despirate for a loan... apply anywhere
2. didnt read the terms and conditions
3. did read the terms and conditions but didnt understand..

so most of you are wondering....what to do next...

I have the solution!!!!!!!!!
:beer::rotfl::T:):D


HERE ARE THE EMAILS

Katie @ myloan. co .uk
Jade @ myloan. co .uk
Steve @ myloan. co .uk ( i am not aloud to post links so i will put a few dots to ruin it..its just their names and myloan dot co dot uk)

FORGET CUSTOMER SERVICES EMAIL, THAT JUST SENDS THEM TO WHOEVER IS WORKING ON THE TEAM..

:mad::mad::mad::mad::mad::mad: DONT....

• EMAIL THEM WITHA !!!! LOAD OF ABUSE
• BOMBARD THEM WITH THREATS

Im no expert at this...
but this is what I done to get a nice reply...


Good morning all,
as you know I become a member on 6/2/13 to apply for a loan,
as I haven't had any luck with your services I would like to cancel my account.
On the 12/2/13 you took £68.99 out of my account.
Reading through terms and conditions it clearly states I am entitled to a refund.
If you could get back to me via email, or phone 0745***5214 after 6pm, that would be great ful!
Kind regards,
GT

guess what he replies....

Thank you for your message.
We have not taken a payment from your account of £68.99. We have only taken a £1 validation payment from yourself. I have cancelled the application that we hold to ensure that we don’t take the full £68.99 payment from yourself. If you believe that we have actually taken this payment, please send a copy of a bank statement showing this payment.
Many Thanks

Steve
Customer Service Agent
Email: Tel: 0844 288 0444
Web:

im sure at this point you would be throwing abuse at him....

i felt like saying :are you !!!!ing serious you absolute !!!!!! head..

what i did say....

to Steve

Good Morning Steve,

I much appriciate the email back.

on the 12/2/13 MyLoan did take £68.99 out of my account.

I have been on the phone to my bank, they have confirmed this.

could you please tell me why you are telling me you did not take that amount out, when it clearly shows you did so.


I DIDNT EVEN LEAVE MY NAME....

ILL COPY AND PASTE THE REST... HOPE YOU FIND THIS USEFUL...GABBIE



Hi Again Steve,
I will be contacting my bank at 11:15 to email me statements to prove you have taken this amount.

please dont insist that I am lieing.

Thanks


to Steve

Dear Steve,

I can assure you, you did take the £68.99 amount out, as it was my payday and money to get into work.

Due to this amount being taken out, it has left me short.

so I will be contacting my bank at 11:15.

lets be honest and put this aside us as im sure you would want me to reccommend you to my family, and friends.

I am not here to cause trouble, I do not want hassle.

I just want my money back.

Can you confirm that you have cancelled my account, also, on my account when I logged in lastnight, it had told me I have made the payment.

Kind Regards,


SO THEN I FORWARDED IT TO THE WHOLE TEAM....

---

Forwarded message

---

From: Gabr <gabrielle
Date: Fri, Feb 15, 2013 at 10:23 AM
Subject: Re: Gabrielle Turner Cancellation
To: Steve s

Dear Steve,

I can assure you, you did take the £68.99 amount out, as it was my payday and money to get into work.

Due to this amount being taken out, it has left me short.

so I will be contacting my bank at 11:15.

lets be honest and put this aside us as im sure you would want me to reccommend you to my family, and friends.

I am not here to cause trouble, I do not want hassle.

I just want my money back.

Can you confirm that you have cancelled my account, also, on my account when I logged in lastnight, it had told me I have made the payment.

Kind Regards,


Steve
10:31 AM (3 hours ago)
to me

Thank you for your message. I apologise for the confusion, the application where we have taken a payment is under a different email address and has a different postcode than the account that I had found. I can confirm that we have taken a payment from yourself. My colleague Katie has sent you a customer satisfaction questionnaire in order for you to have this payment refunded back to yourself. Please can you complete that and email it back to Katie and we can begin the cancellation process for you. Once again I apologise for the confusion. Many Thanks


to Steve

Hi Steve,

Brilliant News, Thats fantastic.

I have done a lot of research from myloan.co.uk, and there has been a lot of bad mouthing about the company. In my case I am pleased to say that I will be making a comment telling them they are wrong and all they have to do is approach you in a correct mannor.

I will complete that form as soon as possible.

How do you refund? is it by cheque?

I can confirm my details;


to me

We can either refund the payment via cheque or via a BACS transfer. If you would like it via BACS please supply your sort code and account number as well as your full name and address on the form that Katie sent to you this will be all we need on the form in order to begin the cancellation form. Many Thanks


THEN THEY SENT ME THE APPLICATION AND I FILLED IN AND ITS DONE!!!!! PAYMENT TO BE MADE IN 30 DAYS!N WOOOOHOOOOO










:eek:

Apples2

GabbieT19 wrote: »

THEN THEY SENT ME THE APPLICATION AND I FILLED IN AND ITS DONE!!!!! PAYMENT TO BE MADE IN 30 DAYS!N WOOOOHOOOOO

Cripes Batman! after all that it turns out all you have to do for your refund is to request it in writing?

Why has nobody ever thought of going to such extremes??

Come back in 30 days to confirm you have your refund safely in the bank, we'll all celebrate with you

Dawnmarie1979

I bloody signed up for this thinking i was getting a loan I have emailed them to cancel as it will,overdraw me ifbtheyntake 69.00 how long does it take for them to get money

DCFC79

Dawnmarie1979 wrote: »

I bloody signed up for this thinking i was getting a loan I have emailed them to cancel as it will,overdraw me ifbtheyntake 69.00 how long does it take for them to get money

Do the t&c's state to email them to get a refund.

Did you expect to get a loan ?