Rude Customers >:(

arcon5

barbiedoll wrote: »

You have my sympathy OP, I've worked in retail too!

The bit about them banging on the door is spot on. Worse is when they bang on the door of a locked and darkened shop while asking "Are you open?" :mad::mad:

Haha.

That reminds me of a couple of years ago--

I was fitting out a shop. As you can imagine, the place was a state, there was slatwall strewn all over, paint, ladders, strips of timber. Not just that though, but the only lighting was from a spot light - there was wires hanging from the ceiling and plug socket outlets hanging from the wall (literally, the only thing identifying us was a poster in the window) when some moron bangs on the door with great urgency.. so I get down from the ladder and the other person starts moving the materials blocking the door, for the guy to say 'I need to make an order urgently' :mad:

What the hell runs through peoples heads!

gunsandbanjos

I've worked in retail/hospitality for far too long now!

And yes I know I get paid to help people etc. And I do to the very best of my abilities, but that doesn't mean that gives them free reign to treat me like something cretinous on the sole of their shoe.

The majority of my customers are lovely, but it is the bad ones that unfortunately stick in your mind. After the length of time I've worked the job I think that people couldn't possibly get any more stupid/ rude but then someone comes along and surprises me again!

MamaMoo_2

I was doing a store fit for Gamesation once. There were big posters in the window "Opening Monday xx/xx/xxxx at 9:00am"
People kept knocking on the door, about a week beforehand asking "are you open?" and "when do you open?"
The mind boggles.
And the amount of abuse I used to get for refusing to sell Grand Theft Auto to 7 year olds. Oh, not from the 7 year olds, from their parents!!!

peter_the_piper

The ones I dislike are when we have closed the nursery, shut the gate and padlocked it, then they climb over the gate and ask if we are open. We usually ask them if they go round the back at Tesco's and break in.

s_b

cte1111 wrote: »

Remind me never to go into your shop.

you just havent got a clue

gets me people get thanked 57,000 times probably due to a forum glitch yet they come on here and still diss us who work on the front line serving morons
of course we have the last laugh when we put spiders in your burgers and ants under your car seat

treat us with respect or bear the consequentials

ps dont let me serve you because boy will you regret it

sekrapa

Totally agree.

My worst bug bear is that you try to help someone out and spend 10 minutes or so explaining the item in detail answering their questions to the best of your knowledge, they say they will be back later in the week when they get paid and you hear them going out saying they can save a few pounds on the internet. Yet when they buy it and they run into troubles, we are their first call. Aaaaargh!

Also annoying when someone has item/s valued well under £1 and gives you £20, even though they have change or lower notes. If you ask if they have anything smaller they respond with a gormless stare. And then they demand a free carrier bag.

Luckily the vast majority of customers are friendly and are a pleasure to deal with and you bend over backwards to help them, its the minority that spoil your day.

s_b

barbiedoll wrote: »

And the all-time classic.....
"Do you work here?".........No, I just wear a hideous blue nylon outfit and a name badge because my fashion sense is really bad.

mint
.......

Esqui

I know what you mean about customers seeming ruder recently, maybe it's just me.

But the majority of customers are lovely, and of those who aren't, I do believe that the vast majority of them don't intend to be rude. For some people, the way they speak might seem perfectly fine to them and rude to others (my boyfriend is one such person, when he talks to his family, he says things that I'd think were quite nasty, but it's fine with them).

chewynut

Esqui wrote: »

But the majority of customers are lovely, and of those who aren't, I do believe that the vast majority of them don't intend to be rude. For some people, the way they speak might seem perfectly fine to them and rude to others

We have a lady like that where I work. She is incredibly blunt and seems to know exactly what to say to get under your skin. Sometimes I want to throw teacups at her and tell her I can't hurry up when I don't know what the hell she's ordered. But I bite my tongue because she talks to everyone like that so I think it's just how she is.

faerie~spangles

I once witnessed a couple debate for 45 minutes (I kid you not) whether she would get more wear out of a sparkling white or cream top. She ended up buying the top in navy blue.