Royal Mail doing all they can to damage themselves?

Thrugelmir

heathcote123 wrote: »

From a customer point of view RM is in a downwards spiral with regard to service & prices. Your view seems to be it's the customers fault. Which is fair enough, and quite typical of public sector thinking.

Over the years I've heard run-ins at a Corporate level with several large companies including Vodaphone. Doesn't stop them being highly profitable. Too big to care about a single customer.

System

Under the "Law of Intended Consequences" if an organisation announces that it will be putting its prices up in a few months time, but meanwhile will be selling vouchers so that you can buy future services at current prices, this must mean:

1) That they want to encourage a buying boom now

2) That the value of the increased current sales is worth more to them than future sales at the higher price

3) That they have a captive market and are immune from any future competition from rivals or technological change.


Doubtless the Post Office has some highly paid consultants who have advised them of the truth of these assumptions.

abaxas

Only 5 pre-opened birthday cards this year.

Royal Mail are slipping.

custardy

Clifford_Pope wrote: »

Under the "Law of Intended Consequences" if an organisation announces that it will be putting its prices up in a few months time, but meanwhile will be selling vouchers so that you can buy future services at current prices, this must mean:

1) That they want to encourage a buying boom now

2) That the value of the increased current sales is worth more to them than future sales at the higher price

3) That they have a captive market and are immune from any future competition from rivals or technological change.


Doubtless the Post Office has some highly paid consultants who have advised them of the truth of these assumptions.

did you miss they are required to by the regulator?

Zero_Sum

Whats really strange, is that RM are refusing to tell the PO what the new prices are to be (other than standard letters)

As I sell quite a bit of stuff to the states on ebay & the PO don't know what the new airmail prices are to be. So I can't list anything for the next couple of weeks, as I don't want to be out of pocket & its costing me.

MarkLS12

The details for international pricing are on the Royal Mail web site.
http://c435158.r58.cf3.rackcdn.com/Royal_Mail_Our_Prices.pdf

custardy

Zero_Sum wrote: »

Whats really strange, is that RM are refusing to tell the PO what the new prices are to be (other than standard letters)

As I sell quite a bit of stuff to the states on ebay & the PO don't know what the new airmail prices are to be. So I can't list anything for the next couple of weeks, as I don't want to be out of pocket & its costing me.

seriously?
the prices are all over the web
they won't be refusing anything

System

custardy wrote: »

did you miss they are required to by the regulator?

Obviously yes.

If you are saying the regulator has as much business acumen as the PO, then obviously they deserve each other.

custardy

Clifford_Pope wrote: »

Obviously yes.

If you are saying the regulator has as much business acumen as the PO, then obviously they deserve each other.

is a regulators duty to ensure the business is profitable?
because its not what RMs reglator has been doing

Zero_Sum

custardy wrote: »

seriously?
the prices are all over the web
they won't be refusing anything

haven't checked the web. Asked at the counter & thats what the woman told me.