Virgin Media Sky Channels Chopped.

ajaxgeezer

Reelcrazy,

I presume it's ok to copy/paste their address here as it's publicly available on their site?

Virgin Media Limited (company number 2591237) and Virgin Media Payments Limited (company number 6024812) are both registered in England. The registered office address for both companies is: 160 Great Portland Street, London W1W 5QA.

nej

ajaxgeezer wrote:

Sure Nej, but does that mean Virgin can stop receiving every TV channel if they want to? What is an acceptable loss of service? 5 channels? 50? 500?

To mark the difference, Telewest went off in our area while the X-Factor final was on. Not a great problem to me, but anyway....... we had a letter from Telewest a week or so later saying "Sorry about that, beyond our control, but here....... have a free Front Row movie on us by way of an apology". Now THAT'S showing feeling for customers.

Oh I agree with you. What I'm saying is that the number of supplied channels, or what those channels are, are not specified in our contracts.

I'm annoyed, but as I can find alternative methods to watch the shows I like, I'll survive.

I too remember the X-Factor final outage, and it's free movie. Agreed they should maybe drop the sub price by that much, but the 3p per customer per day was the new price. The old one is probably less, so we're talking between 50p and a quid reduction. You'll probably do better than that if you threaten to leave. Of course their argument is that they've launched many more services, i.e. Virgin Central, so that makes up the loss of SkyOne. Fair point, really. I get a LOT more for my money than I did 5 years ago.

zolablue25

Yes it was 3p per customer rise BUT Sky required the minimum subscriber guarantee to double

I for one certainly won't miss Sky One or Sky News. I agree that at the moment we are paying for Sky and maybe a 50p reduction in charges would have been sensible, but I think before the end of the month Sky will be back on Virgin. This happened before with Nickelodeon. That was off cable for 18 days, but came back.

BTW, I don't much care for Virgin's attitude either

vangirl_2

Hi please can someone help.

I move home in December and was going to cancel my Virgin Media subsciption and change to Sky as it was cheaper but they promised a price swap so i went with them again. Since then none of my bills have been at the agreed price. I have spoken to six advisors (about eight hours on phone in total) who all agree and say they have changed the bill but none of them have. I have emailed twice to cancel but no reply and have requested two call backs from the people who cancel the contracts but they havent called back. The last person i spoke to said i couldnt cancel but he has sorted it out for me. I know this wont have happened and pretty soon they are going to start chasing me for the short payments. I now find out they are cancelling some of the channels as well. I'm livid. Does anyone know how to get a proper response from these people? Thanks

moneysavingwannabe

Hi,

The only channel I am really bothered about on Virgin is Sky one for LOST (anyone know how I can watch this now? Internet??)

I am now considering just having freeview as that will have everything else I like to watch.

Are virgin not letting people cancel? How much notice do you have to give?
I am going to phone them but can't remember the free number...I think there is one?

Thanks

helen5_2

The free phone number is 150

moneysavingwannabe

Hi,

Thanks for that! I'm now on hold ...:mad:

I just looked on their website and it says that Lost will be on demand ......... eventually I suppose but doesn't that mean that we will have to pay to watch it??

Paulina_Fortune

Hi,

I'm with moneysavingwannabe. I look forward to watching 'Lost' every Sunday.

Grrrr.

Paulina.

moneysavingwannabe

Hi,

Finally got through.

Apparently NTL do a freeview service you keep your box and can still use pay per view (not that I would!) Then can always upgrade at any time.

Maybe everybody should do this! Keep the box but have the programmes for free. I'm only on basic and don't think I get many more channels than freeview anyway?? UKTV style and vh1 possibly?

Felt quite sorry for the lady on the phone probably had a lot of hassle today.
She reckoned sky was £30 something but I looked and it said £15 + £11 Bt line rental! Which is cheaper than Virgin/NTL.

What does everyone think is the best deal for broadband telephone and basic channels like E4 TMF etc??

kitekat

I think VM should have contacted customers to give them the choice of paying a little bit extra to keep the sky channels or lose them completely,but instead they made the decision single handedly wrongly assuming customers wouldnt want to pay the extra,and for this alone their should be a get out clause.I always thought that if a company was taking over from another,then they had to issue a new contract with t&cs unless they were keeping everything the same,which Virgin isnt.