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  • mumto2boys
    mumto2boys Posts: 7,993 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Name Dropper
    Hi all :), I've only been doing this for a few weeks but got an email last week saying they were putting me on hold as they are oversubscribed in my area (something like that anyway!).

    Anyway, today I get an envelope with more stuff to post for this week? Do I post it or presume i'm still suspended?

    Thanks for any help :)
    StayHome * StaySafe * BeKind
  • 3010
    3010 Posts: 5,420 Forumite
    Part of the Furniture 1,000 Posts I've been Money Tipped!
    mumto2boys wrote: »
    Hi all :), I've only been doing this for a few weeks but got an email last week saying they were putting me on hold as they are oversubscribed in my area (something like that anyway!).

    Anyway, today I get an envelope with more stuff to post for this week? Do I post it or presume i'm still suspended?

    Thanks for any help :)

    If the stuff is online they post as normal. The pack was probably already in the system before they sent the email. So, it was too late to cancel off the system.
  • System
    System Posts: 178,354 Community Admin
    10,000 Posts Photogenic Name Dropper
    Ok, ok it takes guts to say ive been a bit of a twit.

    I got my training pack just over a week ago. My first envelopes and the instructions were included as well as a few smarts to be retained for use later on.

    Today I send my first envelopes and ive done everything as I should. I shall be popping out to the post office later.

    However..... I cant find the smarts that should have been put aside for future use. They are not in the envelope with the other stuff. Ive searched high and low for these things and cant find them. I can only think that maybe I chucked them away with the rest of the junk post I had that day. The bin men have been now and I cant go hunting through the bin.

    Now i'm ok for todays postings but what the heck am I going to do when I need them?

    Advice would be appreciated please.:o
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • LEJC
    LEJC Posts: 9,618 Forumite
    phone the helpline and explain...replacements can easily be sent but they will need to remove the lost ones from your posting schedules.
    frugal October...£41.82 of £40 food shopping spend for the 2 of us!

    2017 toiletries challenge 179 out 145 in ...£18.64 spend
  • flossie217
    flossie217 Posts: 195 Forumite
    Judi wrote: »
    Ok, ok it takes guts to say ive been a bit of a twit.

    I got my training pack just over a week ago. My first envelopes and the instructions were included as well as a few smarts to be retained for use later on.

    Today I send my first envelopes and ive done everything as I should. I shall be popping out to the post office later.

    However..... I cant find the smarts that should have been put aside for future use. They are not in the envelope with the other stuff. Ive searched high and low for these things and cant find them. I can only think that maybe I chucked them away with the rest of the junk post I had that day. The bin men have been now and I cant go hunting through the bin.

    Now i'm ok for todays postings but what the heck am I going to do when I need them?

    Advice would be appreciated please.:o

    Do you remember receiving any Smarts in the first place?
    I had the same problem when I first started, couldn't find the Smarts and had no idea what I was looking for. My first Smarts arrived a week later than the posting date.
    You will know when you get them. They are about 5 by 3 inch pieces of foam and heavier than paper so it is very hard to miss them amongst your posting information.
    If you think that you haven't received any yet then there should be a section that lets you say that no smarts are included in the posting.
  • NAR
    NAR Posts: 4,864 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Judi wrote: »
    Ok, ok it takes guts to say ive been a bit of a twit.
    Now Judi don't give yourself such a hard time! ;)
    I got my training pack just over a week ago. My first envelopes and the instructions were included as well as a few smarts to be retained for use later on.
    You can confirm what Smarts you should have by looking up the "Manage my Smarts" section on the menu. Then, if there are Smarts "missing," as LEJC suggests contact the helpline (I would phone as email takes longer to be responded to) and they will sort you out with replacements.
  • flossie217 wrote: »
    Do you remember receiving any Smarts in the first place?
    Apparently "yes".
    Judi wrote: »
    I got my training pack just over a week ago. My first envelopes and the instructions were included as well as a few smarts to be retained for use later on.
    Are you for real? - Glass Half Empty??
    :coffee:
  • LEJC wrote: »
    phone the helpline and explain...replacements can easily be sent but they will need to remove the lost ones from your posting schedules.
    You've probably been asked this before but have you ever encountered the Smart labelled LEJC? Enquiring minds need to know. :)
    Are you for real? - Glass Half Empty??
    :coffee:
  • wirewolf
    wirewolf Posts: 55 Forumite
    Seventh Anniversary 10 Posts Combo Breaker
    mumto2boys wrote: »
    Hi all :), I've only been doing this for a few weeks but got an email last week saying they were putting me on hold as they are oversubscribed in my area (something like that anyway!).

    Anyway, today I get an envelope with more stuff to post for this week? Do I post it or presume i'm still suspended?

    Thanks for any help :)

    I had exactly the same thing happen to me - I did about 4 weeks training and was then taken off. Since then I've done a correctly delivered survey. But I still had a couple of things to post off after they emailed me, so still send them off as per the posting plan.
  • LEJC
    LEJC Posts: 9,618 Forumite
    You've probably been asked this before but have you ever encountered the Smart labelled LEJC? Enquiring minds need to know. :)

    never even thought about it...let alone been asked before...but I shall now look out for one!!!
    frugal October...£41.82 of £40 food shopping spend for the 2 of us!

    2017 toiletries challenge 179 out 145 in ...£18.64 spend
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