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  • System
    System Posts: 178,354 Community Admin
    10,000 Posts Photogenic Name Dropper
    NAR wrote: »

    You can confirm what Smarts you should have by looking up the "Manage my Smarts" section on the menu. Then, if there are Smarts "missing," as LEJC suggests contact the helpline (I would phone as email takes longer to be responded to) and they will sort you out with replacements.

    I went into manage my smarts and I don't have any listed. Maybe the small pieces of plastic I assumed that were smarts, weren't smarts at all.

    They certainly weren't 5"x3"pieces of foam.

    They don't make it very easy do they? LOL. Thanks all, I'll be back no doubt.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Queenriderbrekke
    Queenriderbrekke Posts: 5,592 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I've been Money Tipped!
    I know it sounds daft but were they already allocated to the letters you posted and you'd put them inside when you prepared them? Smarts get removed once the letters have been posted that contain them.
    "Sealed Pot challenge" member No. 138

    2012 £ 3147.74 2013 £1437.532014 £ 2356.52
  • System
    System Posts: 178,354 Community Admin
    10,000 Posts Photogenic Name Dropper
    I had to stick a label identifying number on what ive just sent out so I know all is well with what ive just sent.

    I'm just wondering what these pieces of plastic were that fell out of the envelope with my training pack.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • LEJC
    LEJC Posts: 9,618 Forumite
    judi...sign in to the website and click the tab "news and features"...about half way down if you keep scrolling past the graphs there is a picture of both the old and the new style smarts...once you see the pics you might be able to remember if that was similar to what arrived in your training pack.
    frugal October...£41.82 of £40 food shopping spend for the 2 of us!

    2017 toiletries challenge 179 out 145 in ...£18.64 spend
  • NAR
    NAR Posts: 4,864 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Judi wrote: »
    I went into manage my smarts and I don't have any listed. Maybe the small pieces of plastic I assumed that were smarts, weren't smarts at all.
    They certainly weren't 5"x 3"pieces of foam.
    Sounds like you didn't have any sent to you then. When they are sent to you they will be listed in Manage My Smarts.

    So maybe you are not a twit after all!! :rotfl:

    Everyone here extremely helpful Judi (even me!), most queries have been experienced by others, so always ask here first (saves a phone call).
  • System
    System Posts: 178,354 Community Admin
    10,000 Posts Photogenic Name Dropper
    LEJC wrote: »
    judi...sign in to the website and click the tab "news and features"...about half way down if you keep scrolling past the graphs there is a picture of both the old and the new style smarts...once you see the pics you might be able to remember if that was similar to what arrived in your training pack.

    Maybe i'm not such a twit then as what fell out of the envelope didn't look like the old smarts or the new ones.:D

    Phew!!!
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Chocmonster7
    Chocmonster7 Posts: 2,639 Forumite
    Part of the Furniture 1,000 Posts
    The postbox which was knocked down last week has been returned - Yay! :)
  • aninymoose
    aninymoose Posts: 163 Forumite
    Part of the Furniture 100 Posts
    The postbox which was knocked down last week has been returned - Yay! :)

    Wow that was quick.:T
  • LittleVoice
    LittleVoice Posts: 8,974 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Judi wrote: »
    I had to stick a label identifying number on what ive just sent out so I know all is well with what ive just sent.

    I'm just wondering what these pieces of plastic were that fell out of the envelope with my training pack.

    Have you received your two books of postage stamps?
  • System
    System Posts: 178,354 Community Admin
    10,000 Posts Photogenic Name Dropper
    Have you received your two books of postage stamps?

    I have :):):)
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
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