Utility Warehouse (Telecom Plus) Discussion

NigeWick

uptomyeyeballs wrote: »

Reading some of the other threads in this G&E forum indicates that the absolute cheapest tariffs from other companies also bring appalling service in some cases. Is this because they are just cheap and nasty? It would seem that choosing these companies could be a far worse idea than choosing Utility Warehouse.

I have received e-mails from them in my role as an independent distributor and been to a few of the trainings and RaRa upschool events, what I can say is that Utility Warehouse are acutely aware of how much customers service can mean to preventing "churn" of customers. The customer service call centre is in England, and, on the few occasions when I have messed up and needed technical advice, the people I have spoken to have been very helpful as well as knowledgeable.

I am an Independent Distributor with Utility Warehouse and the views I express may not be shared by the company.

NigeWick

johnjames1 wrote: »

The old saying is true dont place all your eggs in the same basket. A good read and listen is "creating multiple streams of income" which is much better than UWDC.

Is that to do with Robert Allen? I have read some of his stuff and there's a lot of common sense there. I just wish the spammers would stop using his name. Apart from "learn a foreign language in ten days," they are the most frequent ones I am getting at present.

1carminestocky

Whenever I have needed to contact UWs CS I have never failed to be talking to an actual human being (first language English as well, not some Indian bloke called 'Barry') within literally seconds. Putting aside all arguments regarding price etc., as someone who has extensive experience of dealing with all of the Big 6 at some stage plus other major companies like BT, Three and Sky, this is not only unusual but it is in fact unheard of. I would imagine UWs ratio of CS staff to customers is the highest in the industry. If it isn't, 2 possible reasons for the lightning fast CS put-through:

1. The CS staff are super-human

2. There are very few problems experienced by customers therefore fewer calls to CS.

For a company that sends out 300,000 bills each and every month the CS I have experienced has been extraordinary.

Quentin

NigeWick wrote: »

The customer service call centre is in England, and, on the few occasions when I have messed up and needed technical advice, the people I have spoken to have been very helpful as well as knowledgeable.

Seems a touch of the keggs dual personality in this post (ie very happy in this thread with uw, but elsewhere it's a different story)

NigeWick elsewhere complains to other uw reps he has experienced some "atrocious" customer service from uw, which is at odds with this latest glowing testimonial from him!

andybos

hey Q but your head on upside down and we will all think your smiling! have a great day
andy uw dis

andybos

hi johnjames are you still receining your residual income, or do you refuse to accept it because of the reasons you outlined above?? 10 yrs in the business you could well be receiving a substansial income,unless of course it didnt work for you?
regards Andy uw distributor

jellygoodfellow

johnjames1 wrote: »

Which? And I remember the email we were told of in advance and ourselves family and friends to vote.

When it was suggested the the surveys were bias distributors pooh poohed the idea..


Possibly worried how it would affect their place on the UW ladder of success.

janninew

jellygoodfellow wrote: »

When it was suggested the the surveys were bias distributors pooh poohed the idea..


Possibly worried how it would affect their place on the UW ladder of success.

How about evidence to back up the claim about this e-mail all IDs received to vote in the Which survey? Or do we have to take the word of an ex REP as gospel? Nothing seems to be believed on here unless you have evidence to back up your claims/accusations, so why should this poster be treated any differently?

Quentin

Remember, this is an open forum! Anyone can post so always exercise caution when acting on info

eg. Some UW reps come here to post they are happy with uw, yet on their own forums the same reps complain about uw, it's "atrocious" service, etc.

eg. Keggs has posted for a year now that he has been saving money with the risky uw card when in fact he hasn't got one!

AvengerSeawolf

johnjames1 wrote: »

Everything the UWDC have stated in the past they would not do to ID's they have. The customer attrition rate is high regardless of how good customer services is. Which? And I remember the email we were told of in advance and ourselves family and friends to vote.

Yes, let's have some proof of this please. I certainly don't remember receiving it!

It's clear you have some on-going issues with the company, but your post is vague to say the least without providing more detail.

"Investigations that for legal reasons that you can't comment on..." (how apt)

"People you have had the displeasure of dealing with..." (vague)

"Everything they have said they wouldn't do, they have..." (like what?)

"Regardless of what Charles says there will come a day when the company is sold..." (and we're supposed to believe you based on what - being able to see into the future?

Whether ID's use domestic services for business is a matter between the company and themselves - you make a valid point, but what has this got to do with you? As long as you're adhering to the rules, I wouldn't worry. Let those that don't suffer the consequences.

I'm sorry, whatever your personal beef, you have to back this stuff up please otherwise in my eyes you're just publicly venting your frustration over the issues you have personally with the company.