Utility Warehouse (Telecom Plus) Discussion

janninew

1carminestocky wrote: »

Yes, hope it's finally sorted, Dave. I've not had a bill yet so it's early days, I know, but their 15 secs to answer call claim is not baloney IME. I've just phoned their CS line again (calls are free for me, of course ) to query when my first bill will be arriving and, after the posh bloke has finished his spiel, pressed option 8 and was told the call would be connected in approx 15 secs. 5 secs later I'm talking to an actual human being! :eek:

The opening 'posh bloke' spiel lasts approx 1 minute to get to the end of but of course if you already know which option to press you can totally bypass that. This really is very very impressive. They must have a much higher proportion of CS staff to customers to all the Big 6 suppliers I've had experience of. Unless there are fewer problems? Who knows? Refreshing all the same. So far, I can honestly say I would be prepared to pay extra for the products on account of the service but the fact i'm getting it cheaper than anywhere else is the icing on the cake.

Hi Carmine,

Just for info you normally get a bill around the 13th of the month (or i always have done!) I recently requested not to be sent a bill and i go on to the web-site and then save my bill on my computer. Obviously this isn't for everybody but i don't like bills cluttering my house, but at least you get the choice!

Perelandra

1carminestocky wrote: »

So far, I can honestly say I would be prepared to pay extra for the products on account of the service

Hrm... interesting

Can I be nosey? How much extra would you be willing to pay per year for a guaranteed response time of 15 seconds versus, say a guaranteed response time of 2 minutes? Or no guarantee at at all?

NOT that I'm trying to do some cheap research here or anything! :P

1carminestocky

Thanks janninew. The CS lady said I would be getting my first bill around the 10th as that was when I started with UW (only the broadcall at that time, the gas and electric takes longer to switch). We'll see what shows up, lol.

1carminestocky

Perelandra wrote: »

Hrm... interesting

Can I be nosey? How much extra would you be willing to pay per year for a guaranteed response time of 15 seconds versus, say a guaranteed response time of 2 minutes? Or no guarantee at at all?

NOT that I'm trying to do some cheap research here or anything! :P

Oh, don't run away with the idea that I'm mad - I'm a well-known cheapskate so I would maybe stretch to £3 a month extra? The fact that you get a bill every month also helps people like me and their usage - I'm one who needs reminding often. Much better than the 2 paper bills/6 monthly billing many suppliers are migrating to these days. A lot can happen in 6 months if you just forget about it.

Ps It's not just the response time, either - the fact that I will be talking to someone who's first language is English is also a big thing. But, of course, that would make me racist in some people's eyes (I'm probably the least racist person I know, lol). I've spent far too long toiling to get problems solved by an Indian call centre to care what people think about me saying it, tbh.

NigeWick

1carminestocky wrote: »

to query when my first bill will be arriving /QUOTE]I feel it may depend on your surname name or location. I'm a "W," live in the East Midlands region and get mine about the 20th of the month.

I am an independent distributor with Utility Warehouse and views expressed here are my own and may not be shared by the company.

Perelandra

£3 a month extra just for a reduction in average speed of answer is actually a lot!

Across the UK, if you had 20 million households each paying £36 a year more for their fuel bills, that's... £720million quid. That's an awful lot of call centre staff. :P

*sigh* if everyone were willing to pay that, just think what a wonderful service we'd be able to provide.



(ok... so I'm blatantly ignoring the part about the monthly bill, and dreaming that the £3 was just for a reduction in answering time. :P)

Quentin

NigeWick wrote: »

I'm a "W," live in the Est Midlands .....

Can't be right.

Thought you were an A (for anchor), not a W

1carminestocky

I never thought it possible but Quentin has actually managed to plumb new depths. Astonishing. Anyway, about this link to the UW-beating cash back card...

penrhyn

One of my work colleagues lived in Newark, a fine East Midlands town and anagram.

keggs

Perelandra wrote: »

Thanks. Genuinely interested in knowing the answer to this one, as it could potentially save me a bundle.

Hi Perelandra.

This is the reply I got from customer services. Hope it's good for you.

Hello Steve,

Thank you for your email.

We do not gather any information in regards to customers shopping habits.

Kind Regards,

Ian Mackenzie

CSDA Administrator

Telecom plus PLC