Utility Warehouse (Telecom Plus) Discussion

Cardew

Mike_by_the_Sea wrote: »

Hi Perelandra

As per the response to the TVG that Quentin has helpfully quoted....




It is very clear to me, at least, that the words explain the process that is used by UW and actually states that the prices are monitored to ensure that the customer would pay less with "us" than with those companies i.e. the incumbent provider.

This is an explicit guarantee from UW, not a "worthless sales tool" as some would suggest, nay, state with great authority.

If it were found that this were not the case, then I am confident that UW would honour their guarantee.

Mike

The TVG is worthless, as you very well know, because in the small print UW exclude all discounts and their membership fee; and of course the most expensive BG tariff is used.

Don't you think it ironic that UW exclude the Direct debit discount, that other companies offer, from their Guarantee. Yet the UW prices in the guarantee are for payment by DD. However if UW customers want to pay by other than DD, they have to pay extra(10%??)

1carminestocky

Cardew wrote: »

How many times have you said that!!!

You have spent most of your time on this thread whining about people pointing out the deficiencies of UW.

When you were pinned down about prices and the guarantee, you distinguished yourself by posting absolute rubbish. Even fellow UW distributors were too embarrassed to try to intervene on your behalf.

Carmine's best efforts were to point out that there were also idiots/liars/rogues who worked for BG and other companies!

You will be back, under your current name or an alias.

Hey, I'm glad you got where i was coming from. :rolleyes: My point has always been why, when this is the most discredited industry in the whole of the UK, you get so het up about UW . I'm convinced there will be dodgy reps in UW, but equally I'm also convinced there will be dodgy 'workers' in ALL the energy suppliers. The way you and Quentin carry on it's almost as if you think UW is the last word in dodginess. The amount of time both of you spend in here makes me hope you are self-employed/retired/unemployed beacuse I would hate to be your employer picking up the tab for your obsessive posting in here.

PS In other news, it would appear that money savers of MSE have delivered their verdict on the cheapeast supermarket. I'm expecting that Tesco figure to rise exponentially over the next few minutes, lol.

http://forums.moneysavingexpert.com/showthread.html?t=1718269

Who'd have thought it, eh?

Decado23

Cardew wrote: »

The TVG is worthless, as you very well know, because in the small print UW exclude all discounts and their membership fee; and of course the most expensive BG tariff is used.

Don't you think it ironic that UW exclude the Direct debit discount, that other companies offer, from their Guarantee. Yet the UW prices in the guarantee are for payment by DD. However if UW customers want to pay by other than DD, they have to pay extra(10%??)

Speaking as a customer, personally I agree the DD thing seems a bit crap at first glance. The membership fee being excluded does not bother me because the benefits of UW club membership considerably out weight this small cost. I am also not bothered by duel fuel discounts not being included - UW give upgraded inclusive calls packages instead of a duel fuel discount, it would be unreasonable to expect both (obviously this is only useful if you have home phone provided by UW).
All things considered (including the DD thing) I am happy with the amount I am paying for my UW services + membership. I am currently a customer for gas, electricity, broadcall & cashback card.

I don't consider the TVG to be worthless at all. If you are only interested in the cheapest option right now, then it may be worthless to you, but that does not detract from it's very real worth to me.

Incidently, how useful is a comparison site? They compare prices based on the assumptions that (1) you will stick with the same supplier for 12 months, (2) prices will not change for 12 months (3)Your usage this year will exactly match your usage last year. As I consider these assumptions to be bullcrap and most of the 'cheapest' Tariffs are only cheapest if these assumptions are correct (particularly 1 & 2), would you say it's safe to say comparison sites are worthless?

The above is all my opinion only, your circumstances may differ.


UW distributor.

jimexbox

Decado23 wrote: »

Incidently, how useful is a comparison site? They compare prices based on the assumptions that (1) you will stick with the same supplier for 12 months, (2) prices will not change for 12 months (3)Your usage this year will exactly match your usage last year. As I consider these assumptions to be bullcrap and most of the 'cheapest' Tariffs are only cheapest if these assumptions are correct (particularly 1 & 2), would you say it's safe to say comparison sites are worthless?

I dont think anyone has claimed a comparison site can predict the future. What they do is give you a price comparison as of the latest tariffs. If you scroll down far enough UW turn up.

Cardew

1carminestocky wrote: »

Hey, I'm glad you got where i was coming from. :rolleyes: My point has always been why, when this is the most discredited industry in the whole of the UK, you get so het up about UW .

I simply don't like a bunch of salesmen on this money saving forum trying to con the readers - simple enough.

I would like to turn the question around.

Why do you as one of the the most outspoken critics of this discredited industry, staunchly defend the most discredited company with just about the highest prices in the UK.

We both are fully aware why you sprang to the defence of UW(long before their cashcard). However thats history.

You have been savage in your criticisms of every other company, yet totally ignore the high prices and disreputable practices of UW. Your input has no balance at all.

Cardew

Decado23 wrote: »

I don't consider the TVG to be worthless at all. If you are only interested in the cheapest option right now, then it may be worthless to you, but that does not detract from it's very real worth to me.

Incidently, how useful is a comparison site? They compare prices based on the assumptions that (1) you will stick with the same supplier for 12 months, (2) prices will not change for 12 months (3)Your usage this year will exactly match your usage last year. As I consider these assumptions to be bullcrap and most of the 'cheapest' Tariffs are only cheapest if these assumptions are correct (particularly 1 & 2), would you say it's safe to say comparison sites are worthless?

The above is all my opinion only, your circumstances may differ.


UW distributor.

The only way the TVG can be useful to you is as a marketing tool to fool customers into thinking it has any value. Or what other way?

On comparison websites.

Remember back a few weeks ago when the same argument was put forward by UW reps. We were exhorted to wait until the impending UW price reduction was announced and then we would get some realistic comparisons.

Well the great day came - a massive average 2% cut - which even Carmine grudgingly admitted 'was a little disappointing' - and UW lost even more ground in the price lists.

1carminestocky

Cardew wrote: »

I simply don't like a bunch of salesmen on this money saving forum trying to con the readers - simple enough.

I would like to turn the question around.

Why do you as one of the the most outspoken critics of this discredited industry, staunchly defend the most discredited company with just about the highest prices in the UK.

We both are fully aware why you sprang to the defence of UW(long before their cashcard). However thats history.

You have been savage in your criticisms of every other company, yet totally ignore the high prices and disreputable practices of UW. Your input has no balance at all.

You're forgetting one thing - at various times I have been a customer of all of the Big 6! UW is part of a discredited industry in general. We have to get our gas and leccy from somewhere, it may as well be the cheapest and/or the one who gives you the best 'incentive'. UW is a definite alternative for me on price, no idea what they are like to be a customer with (not with them now and never have been), although on the surface they give you 'more' - certainly none of the Big 6 would be willing to issue 12 monthly paper bills per year - the costs of that must be enormous. I also really like the idea of being able to basically pay as you go on a monthly basis. Surely even you would consider that a great initiative? In fact, most of the Big 6 are migrating to the quite scandalous 6 monthly billing model. A practice any credible regulator should have outlawed straight away IMO.

I thought the 'other' part of my post was at least as worthy of comment/condemnation. How strange you've completely ignored it.

1carminestocky

Cardew wrote: »

The only way the TVG can be useful to you is as a marketing tool to fool customers into thinking it has any value. Or what other way?

On comparison websites.

Remember back a few weeks ago when the same argument was put forward by UW reps. We were exhorted to wait until the impending UW price reduction was announced and then we would get some realistic comparisons.

Well the great day came - a massive average 2% cut - which even Carmine grudgingly admitted 'was a little disappointing' - and UW lost even more ground in the price lists.

You have to very careful with the comparison websites, though, and read all the small print very carefully. Example of this being even the T&C junkie Quentin totally embarrassed himself on here by not fully understanding npower's ridiculously convoluted discounts procedure. If HE can't grasp it, what price the ordinary non-obsessive in the street?

Cardew

1carminestocky wrote: »

I thought the 'other' part of my post was at least as worthy of comment/condemnation. How strange you've completely ignored it.

Presumably the grocery store poll?

I am not really qualified to judge on that issue; one gets ones food delivered by Harrods!

NigeWick

Quentin wrote: »

its a bit rich of you to try and brand me a liar

I do not think so.

I refer you to your previously posted comment about me "Nigewick, you used to boast you are an ex-copper.

Is this how you used to stitch people up?"

Do you still say that you stand by this quote (the part saying I "used to stitch people up" being the lie) stating that I committed criminal offences when a Police Officer or will you apologise?

I am an Independent Distributor with Utility Warehouse and any opinions expressed here are my own and may not be shared by the company.