Utility Warehouse (Telecom Plus) Discussion

Quentin

keggs wrote: »

once again this comment demonstrates yet another happy customer.

Rather than take any notice of this quote from your sister (which demonstrates nothing of the kind), any potential customer ought to read about DaveW007's experience.

DaveW007 wrote:

To anybody thinking of switching to Utility Warehouse, DON'T DO IT. It's not worth the hassle and aggravation.

See the thread "Utility Warehouse, Why did I switch?":

http://forums.moneysavingexpert.com/showthread.html?t=1437965

Basically, DaveW007 joined up after being assured uw were a lot cheaper than his current supplier. Needless to say he discovered that was a lie.

Worse, his bills were hopelessly wrong, (eg they applied his gas meter reading to his electricity bill, etc), and uw took more than twice the money from his bank account he had been paying.

A uw rep (NigeWick) offered to sort it all out for him, then (mysteriously) posted in this main thread that he had "messed up" on this:

NigeWick wrote:

I messed up.
You may recall that I was trying to help a Utility Warehouse customer with a problem he was having. I sent an e-mail via my sponsored web site and forgot about checking that e-mail address until today. DUH!

Eventually it turns out NigeWick's intervention amounted to giving DaveW007 the address of The Hon Charly Widgoder (Head man at uw) to write to about his problem. (Should be sorted in minutes, as another rep (now departed from here - Vinny) once famously posted the Hon is so good he even has god in his name.)

DaveW007 managed to get away from uw, but the tale is still not ended, as they have hopelessly messed up his final bill. His last post so far says he has written to Hon Charly about this as well!

And has this comment:

DaveW007 wrote:

I am sorry to say I have never come across a company quite like UW.

1carminestocky

jimexbox wrote: »

Carmine, Im glad you have finally admitted the blatantly obvious. You realise this judicious quote will see your excommunication from the 'brotherhood'?

Ooohh, how clever you are, jimexbox. Edited quoting. You'll be growing out of playing your xbox before we know it. :rolleyes:

Funnily enough, the net £62.58 per month annualised comes to £751. Only £18 per annum more than I would be paying on my usage on Cardew's super duper BG Price Protection April 2010 (that he's been paying since 2005, before all the massive price increases). But don't forget that £751 figures INCLUDES phone line/BB/24/7 calls etc etc. :eek:

Maybe a new slogan - Use the UW cashback card and you could be paying 2005 prices for your utilities.

1carminestocky

Quentin wrote: »

Rather than take any notice of this quote from your sister (which demonstrates nothing of the kind), any potential customer ought to read about DaveW007's experience.



See the thread "Utility Warehouse, Why did I switch?":

http://forums.moneysavingexpert.com/showthread.html?t=1437965

Basically, DaveW007 joined up after being assured uw were a lot cheaper than his current supplier. Needless to say he discovered that was a lie.

Worse, his bills were hopelessly wrong, (eg they applied his gas meter reading to his electricity bill, etc), and uw took more than twice the money from his bank account he had been paying.

A uw rep (NigeWick) offered to sort it all out for him, then (mysteriously) posted in this main thread that he had "messed up" on this:



Eventually it turns out NigeWick's intervention amounted to giving DaveW007 the address of The Hon Charly Widgoder (Head man at uw) to write to about his problem. (Should be sorted in minutes, as another rep (now departed from here - Vinny) once famously posted the Hon is so good he even has god in his name.)

DaveW007 managed to get away from uw, but the tale is still not ended, as they have hopelessly messed up his final bill. His last post so far says he has written to Hon Charly about this as well!

And has this comment:

Aye, of course none of the Big 6 have dissatisfied customers. Wait a minute...

Full review by
bradberry
on 2nd Feb 2009

User Rating : 0
Respect : 0
Good Points: There are no good points AT ALL for me.

Bad Points: customer service account management inaccurate billing basic provision of service

General comments: British Gas cannot seem to administer the most simple of things, such as a change of my address, and refuses to accept my meter readings, favouring instead their estimates (which led them to send me a bill for £8150 for 3 months' gas - I live alone in a small two bed flat). I can never get a straight answer out of their customer service. - assuming I have the time & money to stay on hold for 30mins or more on a charged line. I email them and I never received a reply. They have sent me demands for bills that don't exist or were cancelled. The latest is that they have passed on my details to a debt collection agency - for gas usage at a property I moved out of in 2006!! Which they know all about, as that also was one enormous disaster. I was £280 or more in credit, which I simply wanted to transfer to my new property. Couldn't do that, and it took 9 months to get a refund out of them.

And that was the first one, no requirement to go digging at all.

http://www.reviewcentre.com/reviews12258.html

jimexbox

1carminestocky wrote: »

Ooohh, how clever you are, jimexbox. Edited quoting. You'll be growing out of playing your xbox before we know it. :rolleyes:

Thank you.

Quentin

Decado23 wrote: »

We are encouraged to seek out 'friendly faces' to practice our presentation on while we are building confidence.....

That isn't quite what we have seen in this training video, where the reps are shown how to pretend to a friend they need their help, when they really are intent on signing them up (the quotes around 'practice appointment' are from the intro to the video):

Here's another video that demonstrates Group Director, Shannon Griffin booking a 'practice appointment', no doubt with a view to signing up a multi-service customer for at least four services, because that's what the top distributors do.

http://www.networkerplus.co.uk/videos/practice-appointment-shannon-griffin.html

As further evidence that you are encouraged to take advantage of your friends this way, here's another video from a uw rep bemoaning that shortly after buying his way in to uw, and following the training to hit his "warm" market his friends and family took to going the other way when they saw him coming towards them in the street:

http://www.youtube.com/watch?v=zBCRZ0eZ-D4

1carminestocky

OOOhhhhh, the foxy Shannon again. Thanks, Quentin.

Quentin

Decado23 wrote: »

Anyone that needs persuading isn't worth persuading - either they like the business opportunity and want to do it, or they don't.

In that case, why aren't we all forming an orderly queue (clutching our £200 in hand) for this opportunity of a lifetime?

And why all the emphasis on the martini presentation (as seen in the many videos featuring directors from uw at work), eg:

http://www.networkerplus.co.uk/videos/shannon-martini.html

(And isn't that Shannon's good (though gullible) friend John who we saw in the other video where she abused her friendship with him to help her with a "practice session" where she really intending to sign him up for multiple utilities?)

keggs

"In that case, why aren't we all forming an orderly queue (clutching our £200 in hand) for this opportunity of a lifetime?"

Some people aren't interested, some are. So what! I've got back my £200 many times over, over the years.

Steve
uw distributor and VERY HAPPY CUSTOMER

Quentin

keggs wrote: »

Some people aren't interested, some are. So what! I've got back my £200 many times over, over the years.

Most people wouldn't be prepared to take advantage of their friends and relatives and involve them in their MLM selling operation by deceit.

(Though clearly "some" are)

keggs

Quentin - do us all a favour and join the real world and not some hypothetical world of your own. I'd have more respect for you if you really knew what you are talking about. But you don't.

You can bring up as many objections and denigrate (abuse) as many people as you like but a quarter of a million members of the UW clubs are clearly enjoying the benefits - I'm one of them. And so are 1200 of my customers.

Ironically, even you have now recognised that 'some clearly are interested' and since what they find beneficial is more important to them than anything dregatory you can and do say.

Personally, I wouldn't have you either as a customer or a distributor. We only look for happy smiley people, something you 'clearly' demonstrate that you are not.

Obviously the person who had a £53 reduction on their utility bill are 'clearly' satisfied with 'being taken advantage of' by the person who introduced them to the Utility Warehouse. It wouldn't surprise me now if this same member recommends the UW to their friends and gets a further discount. You don't have to be a distributor to make a little money.

As you have gathered, I don't contribute a lot now to this ridiculous forum. On occasions it's worth it for a laugh though.

Steve
UW Distributor & Very Happy Customer