Utility Warehouse (Telecom Plus) Discussion

keggs

lemma1968 wrote: »

Its so peaceful round here now i can hear the birds singing

Hopefully it will stay that way but I won't hold my breath though. I notice you've paid your debts off. How did you do it, if you don't mind me asking?

uptomyeyeballs

Something strange happened with my bill this month. I've only been charged £1.60 for my line rental and calls instead of the usual £10*. Clearly a mistake. Has anyone else got this type of error this month, or is it just me?


* approximately, but clearly an order of magnitude from where it should be.

Ypaymore

keggs wrote: »

Hopefully it will stay that way but I won't hold my breath though. I notice you've paid your debts off. How did you do it, if you don't mind me asking?

Switching his energy supply away from UW has no doubt helped his cashflow.;)

Ypaymore

Quentin wrote: »

Line rental alone is £10.75

and then theirs caller display which they charge £15 a year for and other suppliers provide at no extra cost.

They still continue to unfairly compare their dd price against BT,s non dd price.

https://www.utilitywarehouse.co.uk/Home/home_phone/homephone_info.taf

NigeWick

Ypaymore wrote: »

They still continue to unfairly compare their dd price against BT,s non dd price.

Utility Warehouse try and get all customers on to direct debit to keep their profit margin up. All they are doing is showing the benefit of direct debit to prospective customers.


I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.

Ypaymore

NigeWick wrote: »

Utility Warehouse try and get all customers on to direct debit to keep their profit margin up. All they are doing is showing the benefit of direct debit to prospective customers.


I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.

Nonsense when comparing the price of products you are supposed to compare them like for like.All UW appear to be doing is trying to make any savings look better then they are.

At the very least they should say they are not comparing like for like.

They dont even appear to be aware that local calls were abolished yonks ago,
and they dont make people aware unless you dig in T&C ,a minimum monthly call apend of £1 applies to each number connected to our service. No good for low users.

I assume that that they will be announcing further price changes this weekend at their Giant Ra Ra Salesforce Meeting . Are you going Nigel?

Quentin

NigeWick wrote: »

Utility Warehouse try and get all customers on to direct debit to keep their profit margin up. All they are doing is showing the benefit of direct debit to prospective customers.


I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.

In fact uw charge much more for anything and everthing they sell unless the customer sets up a direct debit - though don't specifically point this out either!

billsavings

Quentin wrote: »

In fact uw charge much more for anything and everthing they sell unless the customer sets up a direct debit - though don't specifically point this out either!

Yes indeed unlike other providers they even make money from customers having to call their semi premium rate 5p a minute from a landline 0844 customer service number. Unless you pay a premium to get it inclusive.

uptomyeyeballs

I was looking for input from someone who knows what they're talking about Quentin, like another customer (although I see your reply has now been deleted). I know what current line rental is supposed to be thanks, but this was for March rental/usage (this month's bill covers last month's usage).

I want to know if others have the same type of error on their bill. Can anyone who has UW telephone please confirm theirs is as expected (or not) this month?

Thanks.

NigeWick

Ypaymore wrote: »

Nonsense when comparing the price of products you are supposed to compare them like for like.

Are you going Nigel?

Balderdash. All companies will try their utmost to make themselves look "the best." Just like the three people in polly-tics during this "great" debate on TV will try and win our votes.

Nope. I won't be watching the debate on telly either.

I am an independent distributor with Utility Warehouse and the views I express may not be shared by the company.